Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 441 reviews
7/10
5 star Skytrax Rating
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8/10

Singapore Changi Airport customer review

(Sweden)

This airport has many lounges, restaurants and boutiques. They have also movie theatre, swimming pool and playground for the kids. Departure and arrival procedures smooth and quick.
Experience At AirportDeparture Only
Date VisitJune 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
9/10

Singapore Changi Airport customer review

(Singapore)

There are plenty of airside facilities such as the Sunflower Garden in Terminal 2 and Butterfly Garden in Terminal 3. The signs and staff makes getting around the airport a breeze.
Experience At AirportDeparture Only
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
9/10

Singapore Changi Airport customer review

(Indonesia)

This airport is simply the best in the world. Free wi-fi / Internet areas. There is also a cactus garden sunflower garden butterfly garden cinema and xbox game centre- all of this is free. It's very convinient to go from one terminal to another terminal. The toilet is very well-maintained. There are plenty of shops in the airport to make people enjoy transit and waiting.
Experience At AirportDeparture Only
Date VisitMay 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
7/10

Singapore Changi Airport customer review

(Indonesia)

In a nutshell - Singapore is smart point A to point B everything works. Well maintained by experienced seniors. Changi is just the easiest airport to navigate whichever method you choose to get around. Fast City to airport transfers via train for less than $5 direct to your terminal these include designated carriages designed minus some seats to cater for bags Ac signage in English clear and concise. Complementary massage chairs throughout the terminals as if there was ever any stress here outdoor smoking lounges makes sense to me fast travelators sky trains between terminals heavens above orderly fast clean modern Taxis at your call butterfly sky gardens. Airports world wide take note - designated snooze lounges are brilliant. Comp wifi easy access with a server to handle the traffic for-nominal. I also enjoyed a variety of hawker food stands located at T2 not cheap but there seemed to be some degree of managed hygiene resulting in an enjoyable meal. Although I would have appreciated more western food choices besides another generic burger franchise like this must be the answer to every other persons hankering world-wide.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(Switzerland)

From all the airports I have seen in my past Changi Airport is the best. They make it easy for the passengers who have connecting flights need to find information about connecting flights and the terminals / gates and getting there. Free wi-fi / Internet areas to relax shopping and good restaurants.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(United States)

This airport is simply the best in the world. Terminal 3 is particularly nice as it is basically a mall with planes but even the older Terminals 1 and 2 are quite lovely. Perhaps the best aspect concerning Changi is that they always seem to be improving. Most Asian airports are a fair bit better than the average US airport but Singapore goes above and beyond. It is right up there with Seoul Bangkok and KL in terms of modernity and quality. I usually fly Delta which uses T1 but I always look forward to those opportunities to fly with Singapore Airlines which uses T3. The plethora of eating options and shops in all three terminals are impressive. While the aesthetic experience at SIN is top-notch the logistics are also good. The walk from the gate to Immigration is generally not too bad. The Immigration area itself is spacious and easy to use. The processing is very quick with the signature efficiency of the Singaporean system the key to the smooth functioning. I have never had to wait long to get through this process. The baggage area is just downstairs from Immigration and again I have never had to wait long for my bags to arrive. I have also had to get carnet documents stamped several times in the Customs area and found this to be efficient as well. When emerging from the secure zone there are ATMs that accept international cards though they are not particularly obvious at first. The taxi area can get rather bogged down at times. In T1 be aware that there are two taxi queues. On my most recent visit one taxi queue was quite busy while the other was wide open. If you find one line rather long try the other as it probably saved ten or fifteen minutes in my case. Taxi fees are very reasonable. I went to Boat Quay and the fare with tip was about $35 SGD or about $26 USD. I have stayed at the Crowne Plaza before and it is a very nice option connected to T3. Being able to walk to the terminal is a big plus. For those who are transiting through there is a rail system between terminals that functions well for those who are using this airport for connections. On departure the processing for both check-in and immigration is fast from my experience. The security areas are all individually situated at the gates. Be aware that there are no services inside many if not all of the gates so don't go through too early. The security is efficient so there is no need to rush through. The boarding process is generally easy and stress free. My major complaint about this airport might have more to do with Delta Airlines than the facility itself. On my recent flight there was no lounge available except for Business Class in spite of the fact that I am a Delta Sky Lounge member. Overall this is one of the best airports in the world. It is actually a pleasure to have a little time here as there are so many things to do making the wait as easy as it could possibly be. The logistics are some of the best in the world and Immigration and Customs are some of the few that function well. If you have an option to use this airport it is a great choice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(New Zealand)

After a 10 hour flight from Auckland it was nice to be off a plane. although walking into a wall of humidity wasn't pleasant. the swimming pool and showers were perfect and what I needed for a 11 hour flight ahead. With the 3 terminals it never felt over crowded. The food was cheap.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(Singapore)

Think the airport is good all toilets are clean and a cleaner is always standing at the entrance on standby. There is also a cactus garden sunflower garden butterfly garden cinema and xbox game centre- all of this is free.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Singapore Changi Airport customer review

(Australia)

This airport was confusing as it displayed the best and worst of what an airport can be all in one! Arrived Terminal 2 toilets clean but mostly squat toilets! There was 1 western toilet in each block which was always full as no-one wanted to use the squat toilets I found this problem throughout the airport which was very surprising as I've traveled extensively in Asia and never seen this at an airport before. Passport control took over an hour by which time the baggage was left on carousel but no airline sign was on there so we had to ask. Airport looks great very impressive until we noticed the lack of basic seating. Most restaurants closed about 10pm so it was too late for us. They had 24 hour food courts which were great only problem is they didn't accept card. The cash machines nearby would only let us draw out 100SGD so didn't want to be left with all that money for a cheap meal. The airport lacked signposts and was hard to navigate we walked around to different terminals and others were having the same problem. They had wifi but it was different in each area so you had to request a code and find the information desk each time! Very inconvenient as sms codes didn't work. Had lots of problems speaking to staff in English which was surprising for a country where its the official language. I was very disappointed in this airport its like they are in a race to build more gimmicky things and are too concerned by the look of the airport to overlook basic things like restaurants accepting credit cards lack of seating and toilets fast passport control! It is a very impressive airport on the surface but basic airport things are just lacking!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Singapore Changi Airport customer review

(Singapore)

Tired of having long immigration queues? Tired after a long flight? Want to have a shower movies and a garden to satisfy your cravings and relax while you wait for your plane? Well then Changi is just for you. Immigration queue in 5 mins lots of places to relax and enjoy bags on the carousel the moment you clear immigration. Fast efficient and quite a charming airport. Transport to the city though was the only thing Changi is lacking have to transfer if you take the metro and no 24 hr transportation except the taxis which were expensive. However Changi is a masterpiece that caters for the needs of its passengers and strives to provide excellent and professional service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes