Singapore Changi Airport

Changi is a delight for departing arriving and transiting passengers. VAT refund is computerized and terribly easy. The queue time for immigration is barely 2-3 minutes and the luggage is on the belt once you complete immigration. Extremely efficient taxi queues. Many options to eat relax and shop at both T2 and T3 which are connected by a Skytrain. For passengers in transit Changi provides vouchers that can buy you food or cater to shopping needs or even a snooze in the lounge. Free wifi is great. Very clean washrooms and great service!

The best airport in the world. At least for transiting passengers. Having inexpensive showers real Singapore $ vouchers was a great delight. Everywhere service was fine. Very good restaurants. Most interesting shops. Not having to walk too much made journey so easy. Also good was the clarity of signs. If one has the $ to transit/go there do it!

Arrived into Changi airport Terminal 1 on 28/7/2014 at around 3.35pm. Immigration queues were long and took nearly 1hr to get through. There were plenty of counters available but no officers put on. The worst part of the whole experience is waiting for taxis after clearing customs and having to wait for over 100 mins to get to the cab. The queues snaked back to the Arrival gates and it was chaos in the main lobby. There was a girl representing Changi Airport to tell people where to queue for taxi but no explanations or assistance offered to anyone.

Consistency re queues has dropped recently for Immigration. I waited 50 minutes on a quiet Tuesday afternoon in T3. A colleague in T1 took 90 minutes later that evening but another colleague took 25 seconds the day before. In my case no explanations were given no apologies were made and no water was offered. With the air-con broken that day throughout all terminals it was a very long wait in sticky hot humid conditions. While the airport infrastructure itself remains generally excellent (clean shopping pool flower displays seating free Wi-Fi) I think Changi no longer has enough Immigration staff rostered on - not something expected in the World's Best Airport.

Best airport I've been to. Clean waiting times no problems due to many shops amusement bars massage/fitness a very nice garden to walk in. Prices for food are ok. No waiting times for taxi.

Is Changi playing dirty in the airport ratings game? As a Solitaire flyer on SQ I have noticed that they regularly send a mere 5 or 6 bags out very quickly then it's about twenty minutes before the rest come out. Surely this can't be to claim a fast delivery can it?

There is a reason this airport surpasses the rest. From the time you walk in the airport it environment is different from the typical airport facility. It has the comforting climate of a hotel while having all the stores of a mall. But not that is not all. Did I mention they have movie theatre gym game stations too? These are non- essential additions but that people can really appreciate. Passengers can be very tired and might have a few hours of layover. When an airport offers these kind of amenities it can make all the difference in the experience. Needless to say Changi airport also got the basic system nailed. Baggage claim immigration clearance and other similar processes that make one's experience miserable are minimized in this airport thanks to their well-executed and efficient system.

Best airport I've traveled through. Large with plenty of shops - there's even a mall in the basement. Security lines were short. Open and airy really can't say enough.

Transit in Terminal 1. The best Airport I've been to. Getting out of the plane to my transit gate in less than 5min despite the hugeness of the Airport. Airport and security staff nice and professional signage is excellent airport is clean and welcoming lots of shops and food courts rather cheap for an international airport lots of facilities including shower hotel swimming pool and gym. And free wifi works.

Arrived on 23/06/2014 late at night plane was parked quite far from the immigration area however there were many gates. Immigration officer friendly and very fast and efficient. Baggage was already there when we reached the belt. My only gripe is that the person controlling the taxi area actually yelled at me when I refused to take the expensive Chrysler taxi and told me to take the cab beside it knowing that it was also expensive. The midnight charges were very expensive (50% of taxi fare) eventually rode a Transcab taxi.