Seattle Airport

Not Verified | TSA lines are outrageous and the security process throughout is simply terrible. They have 2 pre-check only security checkpoints right next to each other, fully staffed with officer with very little to do because they usually have just handful people in pre-check line. However, if you don’t have the pre-check, you have to walk long ways to the checkpoint in the middle of the airport, which has the line that wraps forever. It turns into a very stressful process because both the passengers and the officers are overwhelmed. Getting thru security may take you 40+ minutes. Unacceptable. This is an exptremly poorly managed TSA process and it has gotten worse in the last year.

Not Verified | While the airport is trying to make the terminal nicer, the security lines are horrible, poor management, long lines and they move so absurdly slowly, that you end up racing to your gate. It’s possibly even worse returning from international flights!! As a result, it’s always a miserable experience.

Not Verified | This airport lacks enough seating for the amount of people waiting to board flights. The food court has been closed for about a year and consequently food options are limited and again there is no seating if you manage to find something to eat. People were sitting on the dirty floor and blocking the entrance to shops. The bathrooms were crowded and dirty. The PA system sound is very poor. In a cosmopolitan city like Seattle I expect better.

✅ Trip Verified | SeaTac has severely gone downhill in the past fifteen years. On arrival, I was shocked at how extremely long the immigration and customs queues were, staff were handing out bottles of water and many passengers were missing connecting flights. Announcements advertised an e-passport app but no WiFi on which to download the app until quite far into the queue, and no advertisement that there was WiFi. Overall, it took two hours to get through as a US citizen. After immigration (literally walking through, wondering if I was going to be arrested) I ended up confused and bewildered in Customs with people playing Human Snake around the baggage claim waiting for their turn, which took another hour. The way out was no better, with ridiculous security lines and a rush through screening that must be cutting corners. Seating before security also scarce and the cafes were crowded. Poor, retirement-age volunteers had been brought in to help queuing and give passenger info - a disgrace that they're not being paid. Come on SeaTac, get it together. Until you do, I'm flying into Vancouver.

Not Verified | TSA lines are outrageous. At 5am they force everyone without precheck into one line. That wraps forever. The worst. No wonder whty you need to be at airport 2 plus hours before your flight. This needs to be fixed.

Not Verified | This is the most poorly managed airport I have ever experienced. The lines were mind bogglingly long without the traffic to justify it. Seattle will not be on my list of places to return unless they have another airport to try.

Not Verified | Year after year, we fly in and out of Seattle airport. And it never ceases to amaze me (and others) how they never fix the outlets for people to charge their phones. We are usually in the N6 area, for Alaska airlines. People running from seat to seat, trying to plug in their phone or laptop. How frustrating. All the money they rake in, and cannot get adequate outlet service for their customers.

Not Verified | Arrived from Frankfurt on LH on September 23. Long delays (2 hours) wait for those coming in on visa or first time ESTA due to multiple flight arrivals. Staff at the line up area were pleasant and apologetic for the long wait. When I got to the officer, he was rude. It was a long wait for me and must be the same for him. His line of questioning was very passive aggressive. I guess he is taking out his frustration of his type of work to others. I feel sorry for him - understanding that he must do a thorough job but unnecessary hostility doesn’t represent the job well.

✅ Trip Verified | Obviously the airport is undergoing modernisation as it is looking very tired at the moment. The staff were all very polite and helpful but that did not detract from the long 2 hour queue to get through immigration which was awful. Some people missed connections as there appeared to be no mechanism for fast tracking such passengers. Baggage was taken off the carousels long before people arrived to free up space for other flights. Then there was another queue for customs. Baggage back on a conveyor with no information as to where it would end up. Then long walk to find a taxi. At the end of a nine+ hour flight it was just too much. Feel sorry for the people working there!

Not Verified | Not nearly enough seating, no conveyor walkways where I needed, old funitiure, way too few phone recharge outlets in main terminal and many did not work!