Seattle Airport

Not Verified | Longest security lines I have ever seen. Most of the security staff was incredibly rude. I missed my flight due to the long security line, despite arriving about two hours prior to my flight. Crowded, hot, and stressful airport. I knew my flight was boarding, so I was trying to get through as fast as I could. This is after waiting nearly 1.5 hours in line. The woman in front was me left a huge gap in front of her in the baggage scanning line and was very leisurely putting stuff in the tray. I still didn't break any rules, and just reached *behind her, not encumbering her in any way, and the security guy yelled at me. No need for him to yell “HEY, she s not done.” I understand people are overworked and stressed, but there’s no reason to lose common decency, especially to people who are being polite and following rules. Don’t even know the words please or thank you. They act like prison guards. Hope I never have to go back to that hell hole. Rudest staff I have ever experienced at any airport around the world.

Not Verified | Grossly inefficient TSA queues and incompetent ground crew. We spent over 90 minutes in very overcrowded security lines. We spent over an hour on our plane waiting to pull away from the terminal due to ground equipment operator error. Seattle Airport needs a redesign to accommodate evolving security needs. Ground crew needs to be better trained on their equipment.

Not Verified | It was massively overcrowded, lines for security were routed through massive crowds of people without good guidance, completely disorganized, signage for security was poorly placed and labeled. Flight was 2 hours delayed.

Not Verified | June 15th, it took us 3 hours to go through security line up. This was at 8 pm. The sign kept saying 45 minutes, not even close. This was the last time I will fly through this airport

✅ Trip Verified | I will avoid this airport at all costs and suggest you all do the same. Horrible layout and design. Terrible signage and way-finding and not a single employee or person around to ask questions. 2 hour wait in security check, 45 minute wait for self tagged baggage check. 1 person working baggage check-in. 12 security lines available - but only 4 of them up and running. Worst airport experience I’ve had in 5 years

Not Verified | We were at Sea-Tac yesterday. I have honestly never hated an airport experience more; and we've had some doozies. There was a lot wrong, but I don't need to re-live the entire experience. (Shudder.) Just know that the TSA experience was absolutely grueling. To a person, each of the four or five agents we encountered as we moved through the horrific 45 minute experience was rude. They ranged from basically non-verbal with curt nodding to a woman who literally screamed at people. She spoke so rapidly no-one could understand her and when no one hopped to get the bag she was holding she screamed again She scolded customers -- some who did not speak English and had no idea what they'd done "wrong." I saw her slap a man's hand away when he went to retrieve his name. A supervisor was looking over her shoulder for a while and he looked angry. But he DID nothing. They were busy and probably stressed and overworked and must have decided passengers should suffer as well. That's one way they were successful. Everyone walked away shaking their head. Horrible, horrible customer service. Sometimes people can't choose which airport they must use. I just hope consumers understand this will be a horrible experience OR that perhaps someone who works there.

Not Verified | We had no problems at all arriving to the airport. The departure was a mess. Long lines and very disorganized. We pay for Clear and TSA Pre and I still got pulled out of line for the special screening which ok fine, I get that it’s random but so far this year I have been chosen on 3 out of my 4 flights. They make me and then 4 or 5 other random people wait for a good 5-10 minutes before anyone came to scan us. Why are you pulling people out of line to scan if no one is there to do it? I asked when someone was coming and was told they’ll get here when they get here. My husband told 2 women who were working behind the scanners that I needed my cane while I was standing there waiting and one rolled his eyes at him and then they both walked away. Never have we experienced such rude behavior at an airport and my husband has well over a million miles with Delta. To treat customers that way, especially someone with special needs is shameful.

Not Verified | Departure Terrible long TSA lines even on a Mon. I hr of zig-zagging and if you leave a comb in your pocket you are pulled for full body scan. Arrival (Alaska) will require a mile-long, mile-high up-n-down hike to find your baggage carousel. Then you get to zig-zag for an hour or more (on a Mon nite!) queuing for Passport Control. Now these guys are terrific. Overall rating is 0 for SEA. Customs rating is 10. TSA is 1.

Not Verified | Little to no seating, understaffed, disorganized, ugly, confusing, chaotic, stressful. The only thing good about this airport is that every once in a while, you get to hear Duff McKagan make one of the pre-recorded, TSA announcements. That is all.

Not Verified | Most horrible lines, waited 85 minutes for TSA. We just made our flight but had to run while hearing FINAL call. Employees assisting lines were rude and unhelpful. Will avoid this airport.