Phoenix Sky Harbor Airport

Not Verified | 8:00 on a Saturday night and not even McDonald's is open let alone getting a lousy beer. Terrible, Starbucks closed, pizza joint closed - no pizza at 8 o'clock on Saturday night. I will definitely reconsider Phoenix airport next time I go thru here.

Not Verified | Very limited in dining choices - most restaurants closed. Went to different terminals and only choices are Mexican food or sandwiches. Sat for 15 minutes in one restaurant and finally left since no one even came over. Bought a sandwich and then nowhere to sit and eat . Kept delaying my flight and since the seats are limited unless you want to sit right next to someone, I have been standing for hours while they continually delay the flight. Only outlets are on a counter which has been in use at all times.

Not Verified | It is a Friday night, plenty of flights coming in and going out, stores and restaurants are closed at 7pm. Absolutely ridiculous. Can't even get a cup of coffee. Just horrible.

Not Verified | Dining options here are very poor. Lines for what few options exist tend to be very long. I have been to this airport several times and it is always the same. Seating is very limited too. Renting a car is a hassle with the shuttle back and forth and adds another line to wait through before you can leave the airport.

✅ Trip Verified | This airport has the worst layout. After getting off the plane there was long wait to get luggage. Once received there were No instructions as to how to find rental car company (Sixt) was mine. I had to board a bus to “rental car“ several miles away and even longer due to slow Bus. Once at the rental place there were more lines as everyone gets dumped at one spot. Return was worse as there are NO clear directions to return. once at the right place after car drop off another rotten bus ride to the airport. 2 hrs to return car and get to the airline. English is not the language there either.

Not Verified | Waited in concourse D. The floor was dirty. Looks like it hasn’t been vacuumed in who knows how long. There is trash under the seats and across the floor. There are not enough charging stations/plugs. People park it and refuse to move once they are charged up. Disorganized, I don’t know if it’s due to staffing or the airline (Southwest). Tired and I want to go home. Plus side, they do have a place to take your pet to the restroom.

Not Verified | I arrived and departed in the early morning hours. It was busy but not overcrowded. No long lines and TSA was pleasant enough. Easy to find your way around. America's friendliest airport, indeed!

✅ Trip Verified | There are no luggage carts in Terminal 3 for people with special needs, seniors, people traveling with small children, and international travelers. This was confirmed at the information desk within Terminal 3 that there are zero luggage carts available. With Sky Harbor being an international airport within a large metropolitan city, this is truly disgraceful. My wife arrived last night from abroad with our 2 small children, 3 large suitcases, 3 carry on bags, and a large back pack. I recently had back surgery and could offer no assistance to my spouse with moving luggage due to lifting restrictions. After a 24 hour international trip and consoling our four year old daughter along the route by picking her up, she was already complaining of a sore back when they arrived. After all that, my wife had to make three separate trips lugging large suitcases clear across the airport to the parking garage while I helplessly watched our children. At no time did anyone at the airport volunteer to offer any help or assistance. This is fundamentally wrong, irresponsible, and shows complete lack of planning and foresight by airport management in every possible way. People traveling into and out of Sky Harbor will need to bring along additional hands and resources since the airport is unable to provide the very basic necessities or help all airports, regardless of size should possess.

✅ Trip Verified | This is the absolute worst airport I have ever encountered. The visit started with TSA when I proceeded to remove my laptop from my backpack due to the fact that I am an avid flyer and understood that was a standard precaution. I got my bag slammed in my face and was told to not touch anything. After this experience we arrived to the terminal at 3:00 expecting for restaurants to be open for dinner, this is a invalid thought as the restaurants decide when they can open and close. The google and/or Apple Maps isn’t even accurate to the time they will close. We arrived at the Panera two minutes after closing and they wouldn’t even serve us, resulting in forcing us to eat at a quick store for a $20 sandwich. Nothing within the airport is connected and the airport TSA/Staff laugh at you when you ask where you can get dinner.

Not Verified | Absolute worst TSA staff I've ever encountered! They were rude, unhelpful, & down right miserable. After we loaded our bags, shoes, etc onto the security belt we were told to wait in line at the metal detector. However there was nobody over there to assist us and the Closed sign was set up. Meanwhile all our items had gone through and were on the other side unattended. I asked if someone could please assist us so we could get to our luggage and I was told to wait and eventually someone would help us. We continued to wait for approximately 10 more minutes. Meanwhile listening to the TSA officer cuss under his breath. When we finally were let through we grabbed our luggage (which was fortunately all there) we started to leave to get out of the way and was yelled at by the female TSA officer to remove our bins off the belt. I will never come back to this airport!