Phoenix Sky Harbor Airport

✅ Trip Verified | I was dismayed to see that a few years ago, this airport received high ratings. My experience was frustrating. I went through Phoenix in transit. Flights were on time in my case. However I had a hankering for a smoothie since I ate some food brought onto the airplane. Since I had lots of time, I went to every set of gates. You can't even buy a smoothie in this airport. Panera Bread had some on the menu but were all sold out. Every flavor. No wonder! Many restaurants were not even open. I travel a lot, and this airport is now near the bottom. Covid is no excuse because I have traveled much during the pandemic. A few other things. The charging stations are all on little block tables that are always very crowded. Some of the outlets are so worn out that your adapter falls out or you have to shake it to connect. But usually you can find one that will work There are no outlets in lounge seats at all. Some signs do not show gates in both directions. Went towards the C-Gates and had to look backwards to see that I had to turn left for C1 to C9. I surmised that because I have airport experience but woe to the person who does not. I know to have very low expectations when coming through here. Hopefully I will not have to use this airport for anything in the near future.

✅ Trip Verified | Do not travel through Phoenix Sky Harbor. Long lines, over zealous security having every other bag extra checked, the airport is dirty, they have everyone crammed into a small area and no restaurants are open. Hundreds of international passengers arriving from 10+ hour flights to this pathetic excuse for an airport. Travel through anywhere else. This is the worst international airport I have ever experienced.

✅ Trip Verified | For the last 3 years, I know there’s a pandemic, Sky Harbor has been the worst traveling experience we’ve ever had. Twice, we have reserved a rental car and showed up to no cars available. We make other arrangements now. The food and service options have taken a nose dive. The ‘we don’t care less feeling' is palpable from people working everywhere throughout food service options, which I might add is almost null. Maybe this is showing businesses that they need to pay people a living wage. We will be making other arrangements so we don’t have to eat in this pathetic excuse for an airport.

Not Verified | There’s barely any restaurants open, half of gate A they are all closed and the other half of gate A is so packed you have to wait super long for a table which makes no sense. Opposite of covid safe and pretty ridiculous for people who have a long stressful day of traveling. Do better.

✅ Trip Verified | If you have a red-eye flight or anything from 7pm onwards, you're absolutely screwed on food choices. No restaurants open, no staff to help, and extremely overpriced sandwich/chip options. Since it's silly to eat dinner at 6pm, we wanted to sit at the airport at a bar/restaurant like every other airport in the world, not Phoenix airport. After arriving at 8, everything was closed which is absurd and unheard of in the travel industry. After looking through every single gate for over an hour, we had to settle on a self-serve kiosk. Give a guess how much 2 sandwiches, 2 fruit juice, 1 bag of chips, and some pathetic soggy veggies was? If you guessed anything lower than $47, then you're wrong. Absolute abomination and the management needs to learn how to get a grasp with their pathetic excuse for an airport. Just quit your jobs now and give it to someone that will actually look after the customer. FYI, whilst eating our "dinner" there were many other travellers in the same boat desperately looking for food and stressing to find something for their flight. This wasn't just an issue that we experienced ourselves.

Not Verified | Good evening peasants! Please don’t come to Phoenix Sky Harbor after about 8 pm and expect to be treated like a human. I mean, if you are hungry, don’t expect to have an open restaurant or bar. We may allow you to buy some food that is covered in plastic, but for sure no alcohol. You should have planned better. First, you should have booked your flight with a carrier that did not re-route and re-book you. Better yet, don’t book a flight through Phoenix. Even better yet, don’t be such a looser and charter a jet that takes you directly to your destination. Didn’t become a rock star or a movie star as a kid and you worked for a living? Bad planning. Served in the armed forces? Gosh, thanks so much for your service, no human food for you either. It’s just business, I’m sure. Stop whining, we left the lights on! The news stand is open, and they sell candy. How ungrateful. Well, that is what you get when you sell things to peasants. No gratitude.

✅ Trip Verified | Had a red eye departing 1130pm straight shot to Newark - I got here at 830 to have dinner and a glass of wine in terminal 3 - nothing was open. How disappointing and sad to sit for 2½ hours with no hospitality or libation. Disgraceful

✅ Trip Verified | Saturday afternoon and the place is full of closed restaurants and bars. We had several hours to wait and everything was closed.

Not Verified | This airport is just gross. It is so crowded that you can barely walk. The trash cans are overflowing, there was water all over the bathroom floor, and trash all over the ground. Avoid this airport at all costs. If you have a layover here and you are considering a different flight- go with the different flight.

✅ Trip Verified | I travel with 3-4 large 70 lb tool boxes for my business. I had to search for a luggage cart as they have been removed. I found one in the corner of the departure lounge. Today when I arrived back to the airport, no luggage carts. I asked a Delta agent where the carts were and I was told the contract with the company that supplied them ended and the new company was supposed to be set up August 1, but has not yet done anything. How are you supposed to carry 4, 70 pound tool boxes to the parking garage. No skycaps, no luggage carts. Whoever runs the airport and makes these decisions without thinking of the inconvenience to passengers who I am sure have had to deal with the same issue is an idiot. I was told by one of the purple help personnel to use a wheelchair. Really. Wake up Sky Harbor. August 1st has come and gone more than 70 days ago.