Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 765 reviews
3/10
4 star Skytrax Rating
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2/10

Paris CDG Airport customer review

(Japan)

Departure from Terminal 2B on Air France. Relative few people in the terminal. Distance from train station is relatively long which is a well-known problem at CDG. Terminal was generally cleaner than what I saw during multiple previous experience at CDG. Signage extremely confusing - worst experience of any airport; as a result of poor signage walked additional 150-200 metres and back to my gate area. Staff at checkin generally friendly. Arrival to Terminal 2B on Austrian 2 days later: morning arrival at peak hour. The layout with same-floor arrival/departure is fine when there are no or few passengers; it becomes a disaster during an mix of arriving/departing flights. Arriving passengers had to fight his way through departing ones in the hall and vice versa. Poor signage makes things worse. Huge queuing at the train station to buy tickets with several machines out of order and nobody to help those who are not familiar with the system. Overall I would prefer not to use CDG if possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(United Kingdom)

Travelling to Hong Kong via this airport was disappointing. With three hours between flights we looked forward to having dinner in Paris albeit the airport only to be disappointed at the lack of places to eat in Terminal 2. No French restaurant just one eating place where you had to microwave your own food!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(France)

Paris CDG Terminal 1 must be one of the most depressing airports I have been in. Grey concrete no ceilings dirty and scruffy. The shopping is poor limited choice and expensive very few outlets for eating/drinking and not cheap! You almost need a GPS to navigate your way around the signs are very confusing. Unfortunately as I live in France I have to use this airport and I feel ashamed that it is one of the first experiences tourists have of the beautiful country!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Paris CDG Airport customer review

(Brazil)

I had quite a decent experience flying out of T1. Smooth arrival by RER and transfer by shuttle train to T1. Check-in was quick security even quicker (and I've experienced otherwise in CDG!) The only downside was the lack of food options which is limited before security and severely limited after.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(United Kingdom)

Arrived on BA fron LHR at Terminal 2A. Despite numerous air bridges being available we were parked in a remote stand and bussed to terminal. Swiftly through immigration though. On the return long chaotic walk from the RER station to Terminal 2A. Security was quite chaotic as you enter it just as you leave immigration and it gets very busy. Not a great deal of room to move around once airside and when it is sunny it can be very unpleasant.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Paris CDG Airport customer review

(Germany)

I often waited quite long for my luggage but cleanliness queuing times were than fair. I found the people who work there if not very friendly very polite. My connection between my flights from Berlin to Bangkok was smooth no waiting and terminal F an architectural beauty.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(Austria)

CDG is a nightmare for connections. We had to queue for passport control we had to queue for security check. No one listened to us as we explained we had a tight connection time. Our names were announced for final boarding but that didn´t interest anyone. We finally made it to the plane running like mad. And then - onboard - we had to wait again until the luggage of those passengers who didn´t make it in time was unloaded. Avoid CDG if you can!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(Sweden)

I can only agree with what everyone else has written. Terrible layout of the airport so illogical it's absurd. I was going from Stockholm to Delhi via CDG. Due to my flight got cancelled I had to spend the night in France. That of course had nothing to do with the airport. I had no clue which way I took from the Air France customer desk to the bus which was going to take me to the hotel. And even then while waiting for the bus who took a good 40 minutes to arrive I still didn't know if I was in the right place. I work in an airport so I have a pretty good understanding how things work at airports and can manage my way pretty well everywhere I've been. Except from CDG. Sadly I will have to travel via CDG once more since AF gave me a 500 euro voucher due to the delay I experienced. The staff in the airport staff was pretty friendly and helpful towards me so I have no complaints there. If you have to travel thru CDG like many others have said make sure you have a lot of time for your connection.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(Switzerland)

Quite a mess at arrival with AF at terminal 2G. No airbridges available so had to take busses to the terminal. Overall unclear layout of CDG2. Staff everything between friendly and rude depends heavily on how you approach them. Departure a day later also quite disorganised as long queues at security. I believe that ADP could do a better job together with AF as their main customer. Having lived in Paris for quite a while I never really understood how such a great city deserves such an airport. Was informed that matter is rather driven by politics than by business therefore I have little hope for the future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(United States)

Absolutely absurd security screening delays and redundancy. I have passed through CDG four times in the past 45 days and had the connection flight airplane close the door behind me as I entered because of the absurd delay caused by the French in the name of security checks which is completely redundant. Checking a passport 5 times by different people at different areas checking boarding passes 6 times at different areas and the horrendous lines at the main screening point! Just maddening.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no