Miami Airport

Used MIA for a 6th time in 15 years. I already suffered from long lines rude staff and stressful experiences before. But this time (May 2013) I got a very nice arrival at Terminal D in MIA. All the process took my family about 25-30 minutes from leaving the airplane and pass through the Customs check. I got really surprised with the fact Immigration officer was very kind and even chanted and spoke some Portuguese. But when it was time to get back to Brazil I got same-old same-old MIA stress experience. AA requires you to make all the check-in process by yourself and they were very strictly about weight (which I can understand). But I got a not allowance for a carry on luggage because of an inch and the staff was very rude by pointing it. After slow long line on TSA the options for food were few and very expensive even more expensive than Brazilian airports. On a positive note: the terminal is clean modern (Skytrain is nice but is it really useful) and the signage worked really fine to us. I do think it's an easy-to-navigate terminal.

This airport is a total disgrace my family and I have had the misfortune to go through this airport 3 times during our recent holiday to Miami and Belize. Long queues ie 2 hours to get through passport control followed by an even longer waits to clear immigration and customs. people were missing connecting flights and generally getting very frustrated. The passport control officer was very rude we are not criminals and basic courtesy should be a requirement. In addition Miami airport managed to lose our bags not once but twice. We shall be avoiding this airport in the future.

1.5 hours immigration queue. 1 hour customs queue. Minimal sign-posting for buses. No one to ask surly guard on body scanner when leaving. Grubby overpriced duty free seriously overpriced food and drink especially considering a 3 hour check in for international. This is a tourist destination!

This airport is a disgrace and an insult to visitors to the USA. Something needs to be done I thought America was the land of the free but obviously not so in Miami. After a nine hour flight from the UK it took four hours to get out of the airport! Immigration and Customs were equally to blame not enough staff on duty and lazy attitude. Final insult: no apologies anywhere.

I arrived on 22nd March. Passport control was ok maybe 40-45min wait. But the worst was the baggage area. The airport is a disaster. It is like going back in time. I waited 1.5- 2 hours to get through. Awful airport.

Very long lines in arrival at the international Terminal on 3/26/2014. It took us 2.5 hours. Who is responsible for long lines?

Last week we arrived from Barbados with 2 hours before our connecting flight no problem you may think not so. After claiming our bags we waited 2 hours to clear customs by which time we and hundreds like us had missed our connection and since there were no more flights available that day we had to scramble to find a hotel for the night. The airlines staff were swamped with rebooking which costs us all more in the long run. There was no orderly lines so people were line jumping constantly and heaven help us should we have needed to evacuate the terminal it would have been a stampede and disaster. People had their bags and were jostling and shoving to try and advance. It felt like we had landed in a Banana Republic. This customs division needs to observe how other US airports handle arriving passengers courteously and efficiently. What a poor first impression of the US.

I travel 3-5 days a week and recently landed in Miami on AA to Terminal D. Airport had good store selection particularly for a US airport but from the moment I got off the plane it was miserable and it was a domestic flight. There was no clear signage as to where to find baggage claim/exit just the occasional sign pointing to additional gates. When I finally found the exit I stepped out to a 6 lane pick-up area without a single sign I could give the driver as to where I was standing. Who has a pick-up area without signs? The airport felt it was designed by someone who built malls not airport terminals.

I'd like to join the litany of complaints relative to arriving in Miami after a long transatlantic flight. After a 10.5 hour flight from Paris my wife and I got to an arrivals hall that was absolutely jammed. We were marshalled around by nasty airport employees who had no problem screaming at people for not moving fast enough in the interminable queue. This was more like arriving in a backwater rather than in one of the primary gateways to the world's leading economy. Are we not welcome? After 90 minutes we got through amidst crying babies and numerous other distressed weary travelers. Once through passport control we collected our luggage which had been piled up with the rest of the flight's baggage in the middle of the claim area as the carrousels needed to be freed up for other arriving flights. Then we had to queue up for another 30 minutes to get through another control which consisted of an officer looking at our customs declaration and waiving us through. Add another 1.5 hours to deal with the inefficiency of the car hire company and we were on our way. From airport exit to airport exit close to 4 hours. We have to travel to Florida for family reasons but in the future we'll travel to Miami via a connection in order to enter the US through an airport that respects basic human dignity.

I simply do not possess the vocabulary to properly articulate how bad Miami Airport is in terms of efficiency. Our flight came in early so we had 3 hours to get our connecting flight and we only had carryon luggage. We made our connection as the airplane doors were being closed with 4 minutes before takeoff. Check after check only means that they know they are not capable of doing things right the first time. Never again will we fly via Miami Airport. Avoid at all costs.