Manchester Airport

✅ Verified Review | Manchester Airport T3 - what a joke. Embarrassed to say I am from Manchester. Car Rental village bus not very frequent at all. £1 for a trolley - free in Dublin. Bathrooms dirty and broken doors. Queue horrendous at passport control. Many people purposely arriving late knowing they will get called to the front of both the check-in and passport control. Security handlers taking the brunt of most peoples frustrations, however, they could have handled themselves better. Not their fault, but no need to argue back. Not a pleasant experience at all.

Utterly disappointed with the security staff. We arrived 2 hours and 15 minutes before our flight was due to take off. We queued and did everything as we were advised to do i.e: no liquids, belts, coats, electrical goods all displayed. We were told if not and we'd be pulled for extra security checks. I was still stopped despite following all procedures. When I mentioned this to the manager / supervisor I was met with a comment "it's the same for everyone", well no it's not the same for everyone as not everyone had followed the advised procedures. Fifty minutes later I with my flight 10 minutes from take off they got to my equipment. The lady looked for the reason my shoes and belt had been targeted for an extra check, no not my bag which had got through just my suspicious looking shoes and belt. The lady couldn't find the reason, looked slightly embarrassed and said it had been pulled by mistake and to her credit apologised. I then mentioned this to the supervisor that it was their error I'd missed my flight but was met the comment "we don't make mistakes". An apology would have been reasonable. I'm a fairly frequent flyer and this is not the first time the attitude of the security staff at Manchester when compared to Liverpool falls horribly short. Under all circumstances from here on in my preference will be to fly from Liverpool as in general I am met with warm friendly staff.

✅ Verified Review | Upon arriving from an international flight we spent forever at passport control, as we have 2 children under 7 and could not go through the biometric gates. I think there were only 2 passport officials on duty. After collecting our baggage the exit doors after customs were broken. With only 1 working chaos ensued with no airport staff on hand to either explain what to do or control the flow. Another 45 mins just to get through the 1 door. A great welcome home!

Long queues (again) at T3 to get through Security. Manchester Airport please tell us all why? Surely you have a very good idea of when you will be busy and can plan accordingly? If I did not plan my journey and arrived late for my flight I don't think you would be sympathetic with me. You claim to be a major international airport. Please act like one. Oh and please train your staff not be so rude to visitors.

Travelling Wednesday the 13th waited over an hour and half to get through security. While I do not mind as this is for our safety I can not see why they don't have more security stations opened. There was only 4 open 2 for fast track and 2 for normal 6 were closed when I asked why the reply was 'we do not have the staff'.

I am fed up with suffering the appalling "security control" process at Manchester Airport. It is pervasive and doesn't seem to matter which Terminal. Read other reviews for the long and justifiable litany of complaints. I have passed through many airports in Europe, Asia, the Americas, and Australia; from very small to very large. None so poor an experience as Manchester which I avoid when possible. Two recent experiences prompt me to write this. 1) Hand luggage being rejected and having to be rescanned three times in succession without the cause for the rejection being identified. 2) Hand luggage being rejected because of the presence of a deodorant stick which Manchester apparently deems a liquid, though London Heathrow and Gatwick do not, neither does the notoriously uncompromising US TSA. Queues at passport control are for another rant.

Quite staggered and ashamed as a British citizen that we have an airport like Manchester. What a terrible impression for visitors to our country. The terminal is dirty, poorly maintained and every member of staff I encountered seemed like they didn't want to be there. Security staff are the rudest I have encountered anywhere in the world. If they can't manage to do their job both professionally and with courtesy then they really shouldn't be in the role. The whole place seems to be run on a shoestring by a bunch of people who would rather be doing something else. If at all possible fly from elsewhere.

✅ Verified Review | This airport is dirty, cramped and to be honest belongs in the dark ages not the 21st century. The security is draconian with over the top searches and rules which far exceed the regulations. I was so incensed by their rudeness and unsympathetic attitude toward the public I went and complained at their management booth and was subjected to similar rudeness from a man who rather than listening to my complaint harped on about how they are the most secure airport in the UK and have won an awards for it. This seems to be the driving force behind the OOT security, winning awards, not helping the general public get through security with as little hassle as possible. An unfortunate gentleman in front of me had a small custom made in wallet bottle opener which had been a gift from his daughter, not sharp, not a deadly weapon but the security took it and he was obviously upset as he had travelled through many airports previously without a problem with it. When he told them this their curt reply was "if you want to keep it don't fly out of Manchester then" this is our rules. Well folks my advice is: Don't fly out of this terrible airport if you can possibly avoid it. This is outright blackmail of passengers.

Terminal 1 was dirty, nobody tidying up used plates and cups. Security was a nightmare and extremely inefficient by modern standards. Staff talking to each other rather than moving things along. Not enough places to sit and only fast food to eat. Go and visit Newark airport for a modern experience. Overall rating a 2 out of ten. I will not fly out of terminal 1 again and will recommend people to go through London.

Passport control at Manchester Airport terminal 1 is a shambles. As we arrived on Tuesday evening just after 6pm we could hear "keep moving I've got 2000 people coming" repeatedly and in an increasingly aggressive manner. We shuffled along at the only speed possible but the staff continued to bark the same instruction at us. I kept looking behind for the 2000 throng but they failed to materialise. However the voice continued to get louder and more aggressive. Finally we arrived at the machines. As nobody was giving instructions here people were walking slowly past. Then we were told to enter the booths and put our passports photo down. Some people had walked past the first machines by then and had to double back causing confusion. This seemed to irritate the member of staff who reprimanded us and was very patronising in his instructions, all the time reminding us of the impeding 2000 people. Several people needed help and were given verbal instructions by a different staff member on how to place the passport, remove glasses and hats etc. There was a lot of repetition and progress was slow. I couldn't understand why there were no signs up telling people how to use the machines. It was obvious that most of the people had not used them before and needed to be supported not insulted or belittled. As we left I looked back at the staff member who was so concerned about how he would cope with the imminent 2000 only to find him with his arms folded chatting. After a relaxing week it was a stressful end to a holiday. You really need helpful staff and some better systems in place or people will choose to use different airports.