Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1372 reviews
2/10
No Skytrax Rating
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3/10

"not enough security staff"

(United Kingdom)

Verified Review | As an experienced traveller I expect delays. However the delays experienced clearing through security at Manchester Airport Terminal 1 are the worst I have ever come across in 35 years of flying. I understand and accept there is a hightened security risk however after clearing baggage check for quickly to be hearded into funnels and waiting 90 minutes to get through security is completely unacceptable. We got to the airport two hours before departure at 6am and the aircraft was calling our names before we cleared security. Too many passengers, not enough security staff!Will not use Terminal 1 again!
Experience At AirportArrival and Departure
Date VisitJune 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"avoid this airport like the plague"

(United Kingdom)

Arrived into Manchester from Paphos 1.45am. Long walk to passport control - my wife walks with the aid of a stick. Upstairs, downstairs, elevators and disabled persons stair lifts all out of action. An absolute disgrace. Then when we get to passport control a member of staff fast tracks us. Working equipment would have been more useful and less distressing for my wife and other people in the same position. This is our second experience of this airport, same last year, had hoped it had improved. Will avoid this airport like the plague in future.
Experience At AirportArrival Only
Date VisitJune 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
8/10

"I like the convenience of Manchester Airport"

(United States)

Verified Review | I like the convenience of Manchester Airport, especially the easy connection to trains. I recently arrived from LAX/LHR. We arrived on time, queues were short and I was on my train connection in about 45 minutes. I only wish there were more direct flights from USA to MAN, and I could skip the LHR nuisance.
Experience At AirportArrival Only
Date VisitJune 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"old, dirty, and noisy"

(United States)

Verified Review | The Manchester airport is easily one of the unfriendliest, most poorly laid out, and dirty airports I have seen. The people at check in and security are rude. They do not say please, they do not smile, they yell at people and are not very helpful. To check in there is one particularly irksom practice where if you have a "soft" or "small" bag you get to wait in a separate line after checking to drop off your bag. If you happen to wait in line at the same time as the flight crew you will be rudely moved to the back of the line. Similar treatment is received at the very limited selection of restaurants. If you are picking up or dropping off a rental car be prepared to spend more time waiting on infrequent busses to the "rental car village" where by and large you will be treated poorly as described above. You do not want to be at this airport if you are in a hurry. As far as the airport itself it is old, dirty, and noisy. To get to the gates you will need to walk through a rather tasteless mall area smelling of all varieties of perfume and alcohol. I would suggest avoiding this airport if possible.
Experience At AirportArrival and Departure
Date VisitJune 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"miserable, off hand and unwelcoming"

(United Kingdom)

Verified Review | We have to go through the Non EU lanes, and our last trip a couple of years ago was hellishly long due to passport control indifference. This time was a little better, and we got through in around 15-20 mins. The officer who dealt with us however was miserable, off hand and unwelcoming, just what you need after a 17 hour trip eh, welcome to Manchester UK. Rest of the trip through arrivals was OK though feel sorry for the foreign visitors who haven't got a pound coin for the trolley in baggage collection (welcome to rip off UK).
Experience At AirportArrival Only
Date VisitJune 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"whole place is a dump"

(United Kingdom)

The traffic around Manchester Airport is poorly planned, up to one hour delay at times, and it will get worse. It varies because the operators MAG staff car parks are "all over the place". Roads are coned of for months and no works are taking place. The whole place is a dump.
Experience At AirportTransit
Date VisitJune 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"a complete and utter shambles"

(United Kingdom)

Verified Review | Simply the worst airport I have ever had the misfortune to use worldwide and I am a regular traveller. Security at T2 was a complete and utter shambles with full body searches of bona-fide travellers and baggage searches that would embarrass even the most vigilent customs rummage crew. Two complete bag searches which completely destroyed my packing only to find absolutely nothing except what they thought was a lip balm but was actually a solid and not subject to the rules. These nonsensical searches added at least 40 minutes to my transit time even after passing through the scanner. This is nothing to do with actual security but a charade to make it look that they are doing something. Then to have to run the gaunlet of so called duty free to reach departures is another joke in itself. Airside is no better with nothing more than junk food outlets and a downmarket bar.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"great experience all round"

(United Kingdom)

Verified Review | Left T3 on Thursday. Arrived back today. Departing was ok. Security took a while but I'd rather be safe and it was organised. But the staff were friendly and laughing and joking with us. Flight delayed and terminal was busy but we found a seat no problem and then boarded no problem. Arrived back just now. Flew through passport control as there were only 3 people in the queue in front of us. Friendly border force staff, greeted with a smile. Great experience all round. I felt compelled to write this review as I'd read all the negative reviews before leaving. People only ever leave a review when they've had a bad experience. I had a great one. Top marks Manchester Airport Terminal 3.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"it's a disgrace"

(United Kingdom)

Verified Review | I had heard rumours about the horrors of T3 but blithely assumed them to be exaggerations. But no. It was far worse. I went Fast Track. There are only two places for pax to put stuff on belt. Bad enough, but then 90% of bags were being kicked off for hand inspection. Maybe a hundred people formed a rugby scrum at the table. Bags were held up "Whose is this". The classic came "Open the case" a jobsworth barked at a pax. He did. It was completely empty. They had "seen" something in a completely empty bag. The staff are rude, ignorant and apparently unaware of standard airport security routines in the rest of the world. I will never fly out of MAN again. It is a disgrace.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"there was a very long wait"

(United Kingdom)

Verified Review | I was travelling with family. There was a very long wait before reaching the security check where we were met with extremely rude staff. On return we almost waited for an hour to pass immigration. There were more staff working to organise the queue than immigration officers. As there were too many passenger waiting for immigration the officer was rushing to process the passengers rather proper checking which I thought was the purpose. I would avoid this airport if I could.
Experience At AirportDeparture Only
Date VisitMarch 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no