Manchester Airport

Not Verified | The Airport has gone through a lot of changes, expansion, and new ownership (which was it's downfall). It is in Manchester has a rail and tram link to the city center. There is plenty of car park spaces. The staff at the airport are usually hard working and polite. Overcharging for a problem the airport created (to the point it is a scam). Lack of seating in the airport terminal. Luggage handling was not expanded to allow for the increased passengers. Long security queues (due to lack of staff, as apparently the airport laid off many experienced people). Ridiculous penalties for staying over 30 minutes (even if it is due to poor planning by the airport who created the problem in the first place). Overpriced shops in terminal. Lack of signage and guidance for buses (impossible to find where you need to go for the free shuttle bus, but lots of signs for paid places). Non refundable charges to use luggage trolleys Overall Manchester Airport should have had a face lift and expansion to modernise it, but in reality it was half baked, with no consideration of the impact increasing airport capacity would have on the existing infrastructure, the passengers, the staff. Manchester is no where near the top tier of international airports, nor is it in the secondary tier. More third tier.

Not Verified | We flew to/from Manchester with Emirates out on 1/2/23 and back on 19/2/23. The staff were very friendly and helpful. No stroppy security staff insisting on clearing every item out of your bag. No abrupt or rude comments. Explaining why bags were being checked. It wasn't the mad early morning rush but mid-morning so less pressure on departure gates. If, and only if, this remains a constant then I'll be happy on my next visit. Return journey, 30 mins from leaving the plane to getting into our taxi. No queues at immigration and a relatively quiet baggage hall.

Not Verified | The men at security are unbelievably rude. One of them mimicked me and they all spoke in a totally patronising way to my husband and me. They were extremely unpleasant. There is absolutely no need for such behaviour and such people should not be in a role which involves dealing with members of the public. They do not need to be friendly, but they should treat people politely and respectfully. We shall avoid using this airport in the future.

✅ Trip Verified | Travelled in from Limoges airport and then on to Alicante. Staff rude in helping me transfer my case as though I was 4 years old. Security staff rude loud and again treating people as though we are all stupid. Mocking us because the reason for the delay was because people had not removed items properly. So shouting across security by one loud small man the reasons why. It was really a joke. Manchester terminal 3 is just the worst. The gate staff were rude and rushing people through but the plane hadn’t even been prepared for passengers. Best to avoid the airport at all cost.

Not Verified | I have never been in an airport with such a messy organization, totally unprofessional, unpolite security and third world style boarding system. It is also dirty. A totally unacceptable experience to be avoided if possible to change airport.

Not Verified | Seemed quite small and congested due to the early morning rush but the airport does get bigger after passing the duty free area. There was a lack of options to sit down and have breakfast, but that could be because of some maintenance work taking place. Overall a pleasant experience.

Not Verified | What a dump; seriously, I would be very embarrassed if this airport was in my country. We arrived after having traveled 30 hours from New Zealand to find a dirty, over-crowded and chaotic arrivals area. The baggage claim was scruffy and poorly ventilated. Once we went to passport control the machine wouldn't read my passport, so I had to join a lengthy queue. The less than cheery official didn't like it when I said I also had a UK passport and grilled me on why I wasn't using that - because I travel on my NZ passport. When we finally met those who were picking us up they advised us that it had cost them GBP45 to park for under 2 hours! Departure was even worse They charge GBP5 for 5 minutes to drop off passengers - what a complete rip-off. The check-in for our airline was hidden behind the other desks (their staff member was the only pleasant person we met at that airport). Once we had checked-in we went through security; what a joke. All our 'under 100ml' items had to be in an individual bag provided by them. Yet again, a poorly ventilated, over-crowded and badly organised area. There seemed to be no system in place for how passengers were managed, and most had their bags screened for drugs and or explosives. Once airside the situation didn't get any better. Very few seats, expensive, overcrowded eateries offering poor quality choices. And yes, yet again, the cleanliness of the airport was very, very poor. It has really deteriorated in the 20 years since I last used this airport.

Not Verified | Still major improvement required. Security staff rude and unhelpful. Need to be taught the words please and thank you and remember that it is the passengers paying there wages. Also departure delayed for 1 1/2 hours while sitting in the plane waiting for our luggage to be loaded by one of only two baggage loading vehicles the airport has. Second awful transit and swear I will never use this airport again

✅ Trip Verified | Plenty of shops and it's clean, but security and service are utterly, utterly appalling. As others have said security is extremely slow and very rude. You are treated and feel like sub human cattle. The security guards bark orders and actually tell you off and leave you standing without shoes for very long periods of time. Four of us were flagged and made to stand on the cold floor with no shoes for 30 minutes. I saw multiple staff just standing around chatting while there was no movement in trays for long periods of time. All four of us were left flustered, stressed and frustrated. Whenever anyone asked if they could speed up to check our trays and if they could pull someone over we were told off! 'It's your fault for not removing all items!'. They had plenty of security staff, they could have easily pulled someone over from another less busy queue. It almost feels like abuse and they do it on purpose to punish you. Inefficient and just plain disgusting. Baggage handling is slow chaotic and rough with your luggage. We will never transit or fly from Manchester again. I strongly recommend everyone too avoid here, you will regret it.

Not Verified | What a sorry excuse for an airport. Unorganised systems, not enough workers leading to long queues. Attendants are rude and just shout at people. Pathetic, it’s a joke.