Manchester Airport

❎ Not Verified | Where do I start, the check-in area was utter chaos, then security. Rude and obnoxious staff, herded like cattle and spoken to like naughty school children, then exactly the same on return. Haven't travelled from here for a few years and it won't be for many more if I get any choice.

✅ Trip Verified | Check in good. Security chaotic, staff tried to be funny but didn’t work. Realised a bag was missing but hadn’t been told it was to be searched. Waited 10mins for search to start and everything was fine in end, turned out yogurts for my daughter were showing as liquid. Restaurants/bars appalling. Huge queues everywhere. Waited 25mins for drinks. No draft beer available, £5.20 for 330ml bottle and £9.95 for a gin and tonic - for some reason it was a double but they didn’t ask me if that was my choice. Burger King also huge, 35 orders in front of us, £36 for 4 burgers. Captive audience so can charge what they like. Yet on return to UK Spanish airport sold draft beer for 3.90 euro and set menus for 11euros in lovely calm seating areas.

Not Verified | I was born and bred in Manchester and very proud of the city. I now live in Australia and travel back to the UK every few years to see family. Manchester Airport is getting worse. The queues at security are ridiculous, I had my bag stopped at the scanner for a search yet it yielded nothing. I had to wait 40 mins for the search to take place as it was so chaotic. I fully appreciate the need for enhanced security measures, however the other international airports I fly through do not seem to have the same issues. It’s also really disappointing that you need a £1.00 coin or €2.00 coin for a luggage trolley when you arrive. As we are frequent visitors back we had prepared for this but for first time visitors to Manchester from overseas, this is not convenient. We will consider another UK airport next time we fly back.

Not Verified | An absolutely miserable experience landing in Manchester last night from the long long walk through T2 to the baggage claim via the incredibly patronising and rude man at passport control, wearing a happy not to help pink tabard, who had zero customer services skills to the final straw, trying to find our poor taxi driver. By contrast everyone at Palma airport and the outbound Jet2 staff were great. I live about 20 miles from Manchester if ever I bother to fly again it will be from Leeds-Bradford.

✅ Trip Verified | Organized Chaos is how I would describe the security area at Manchester. Totally overwhelmed and understaffed. I’ve travelled through Manchester many many times and never seen such a shambles. We were warned that a manual search would take at least an hour, so were careful to comply with all regulations, to the point where my wife had taken off all her jewelry and put it in a plastic bag. We asked the assistant what would be the correct place to store it for the check. He said please put it in your hand luggage. So we were surprised when our bag was kicked off the line, along with many, many others. After an hour, our turn came to be examined, and what had caused the bag to be rejected? The jewellery! A lady stood to the side of me was distraught, and finished up pleading with someone, as her flight left in twenty minutes. When a man who appeared to be the supervisor came to her, he just said you should have told me. She’d been trying to get someone’s attention for twenty minutes! We were lucky, we got to the airport two and a quarter hours before our flight was due to leave, and just got to the gate in time. Don’t get me wrong the security men were doing the best they could under the circumstances, but there simply was not enough of them. However, on the bright side, I can get to Liverpool Airport just as quickly as Manchester, so maybe Easyjet have lost a couple of customers, and Ryanair (yuk) picked some up. Added bonus, no ‘drop off rip off’!

Not Verified | Having travelled extensively, from using airports described as being mature, well furbished to basic third world through to airports in conflict zones, I can honestly say that Manchester Airport is the worst airport that I have travelled through in the past forty years. The airport is untidy, dirty, and its only purpose appears to make money from its customers in any fashion possible – from drop off charges, inadequate parking facilities and excessive charging, though to baggage trolley charging and overpriced unappealing food and beverage facilities, not to mention the over the top concession stands. The worst aspect is security, which prides itself in kittling customers, providing competing advice from staff, joyous patting down of customers, to the ninth degree, through to the rummaging through of rejected hand luggage. This was only too practised on my wife, who was patted down repeatedly, despite only wearing a shift dress, and underwear, and advising of an arterial shunt, who was advised during her patting down to raise her dress so that her legs could be seen – despite a fellow security colleague advising her to stop the pat down. Her hand luggage was not inspected for he plethora of lifesaving drugs, but for a turned off phone, which was left in the hand luggage on the advice of the security personnel. Advice is to avoid this airport at all costs, even if it entails a longer journey, as your health will be put in danger of using this airport.

Not Verified | 7th July 2019 Returning to Australia from a two week holiday in the UK was spoilt by the actions of the security staff at Manchester Airport. This without doubt this has to be the worst airport ever, the baggage security staff were very abrupt and rude, shouting at people to move quickly in addition to telling people to slow down as bags need to be searched conflicting demands at the same time, all the security seemed to all be on a power trip, "look what I can make you do" and "how small I can make you feel". If the airport management think this is the best way to treat paying passengers than great you've made it, you got yourselves to the very top of the worst airport ever title, number one for, poor attitude, rudeness, inept staff, abrupt staff, disrespectful staff, you must be very proud of them all. Navigating through a complex airport with confused passengers doesn't make for good reading little or no help, if passengers have to continually ask which way to go than something must be missing, clear signage and helpful guides may be a good place to start. Call yourself an international airport, this has got to be a joke right?, we will avoid this Airport from now on, never again.

Not Verified | BA flights MAN terminal 3 to-from Heathrow terminal 5. Outbound - poor facilities in terminal, chaotic boarding from a corridor. Inbound - No lift, difficult access for some people. Waited long time for luggage to be unloaded. Meet & Greet parking at terminal 3 - car returned dirty, mud covered looking like stored in a field. How can a 300 metre walk from terminal entrance to collect car be called meet&greet? Will never use this parking again and unlikely to use MAN airport again even though it’s slightly nearer than Heathrow.

Not Verified | I had the misfortune to depart from Manchester airport twice in June, once to Finland and once to Germany. Both departures featured very long queues to get through security. Staff manning the queues were often arrogant and unfriendly and seemed to enjoy barking orders at the hapless customers. There were not enough scanners in operation which added to the queues. And there seems to have been an upsurge in items failing to pass the scanner test and customers having to wait to be interrogated as to what they have packed. I waited for half an hour on the Finland flight to be told that my empty metal drink flask should have had its top unscrewed as the X-Ray couldn't see inside. I'd never travelled with this flask before and it had not occurred to me that this might be an issue. I can see why they challenged me, but the member of staff involved seemed to delight in telling me off like a naughty schoolboy. The next departure, to Germany, was via the underground "Departures B" hall. This is horrible. It is dark, low ceilinged, hot, again with long queues and officious staff. Having watched the TV drama "Years and Years" recently it feels like Manchester airport is auditioning for a role as the prototype "Police State". Lots to put right guys! I'll try other airports in future.

Not Verified | Quite simply put the airport is a shambolic disgrace. 01.25 I landed Sunday 30th June, it the took 90 minutes to get through passport control at T1. Ten electronic gates are nowhere near enough. The staff are rude, there are no announcements. The airport quite clearly cannot handle the number of passengers 11 flights landed within an hour and not one would have more than 200 passengers on board. I can see that before I left Palma, why cant they plan themselves. Build more gates, employ more personnel, God knows they rip us off for so much of our hard earned money. That's just my arrival experience I'll leave everything else that is terribly wrong. It should never be classed as international airport and it's a shame for foreigners arriving. Manchester you are an embarrassment, you have my complaint.