Leeds Bradford Airport

❎ Unverified | Drove down rickety roads to get there. Had to wait for a car to leave the mid stay prebooked carpark before I could park. It was chock full. Toilets small, no loo roll, dirty. No staff to assist all of us with automatic case weigh machines. Shifted from one case check-in point to another then back again. Bad signage everywhere. Approached by tin rattling charities who addressed us directly. Mayhem going through security - no proper queue. On return kept waiting in bus on tarmac when we left the plane. Bad signage again. Wife went to loo. The signage was that bad that we ended up going back into a transit area with our cases. Car park an unholy mess. Not properly surfaced. Airport needs re-design from scratch to drag it forward 100 years. We will never fly from or to there again. Cannot verify review as I discarded all paperwork on return home.

✅ Verified Review | First off the scanner at security would not read our barcode on the printed boarding cards we were told brusquely "go back to Jet2 and get them reprinted". This we subsequently did. We were not alone with this problem. When we reached the body scanner we were greeted by a female team leader who's manner was verging on rude and offensive by her approach and was extremely officious. Its about time this airport realised that to be truly international you have to provide great customer service not treat people like cattle. The security is a joke, they have expanded all the commercial areas of the airport but have left security in its pathetic, cramped confined area operated and managed by rude staff.

✅ Verified Review | Very dirty airport throughout, very disorganised and poorly managed. The bar was very dirty and the service terrible. Unacceptable that there is no priority when travelling with children under 5 or while pregnant. We were still asked to buy the fast track ticket. Disgraceful!

✅ Verified Review | We have flown twice from Leeds Bradford Airport in the last 2 months and both times had an appalling experience. Rude, belligerent staff on security; this must be the only custome facing job where it is ok to be as rude and unpleasant as possible and not be able to be admonished for it. Ridiculous queues at every stage, unless of course you pay extra for 'fast track' but then you still run the gauntlet of security staff who seem intent on making the whole necessary process as distressingly uncomfortable as possible. The rules around one plastic resealable bag is only applied as and when and I had some expensive creams 'confiscated' because my resealable see through bag was deemed by the man at security to be not small enough (it complied with rules). The one bag only was applied to me but not to another passenger. Why? On our return from Venice on that occasion, we had to wait on the plane because no one knew we were landing and a member of staff had to unlock every door on the way through to passport control which again was heaving. This airport is a joke and has made us decide to not use it again even though we live nearer to it than Manchester. If the primary purpose of the management of this establishment is to put people off travelling, they have succeeded in fine style.

✅ Verified Review | As a frequent flyer who passes through airports across the globe, this airport ranks in the bottom ten that I have experienced. In the future, I will go the extra distance to Manchester. Starting with a long walk in the rain to the terminal, a lack of good signs, late gate agents, slow check-in process, long security lines, the most illogical security policy I have entered encountered, the disorganized rambling terminals, and lack of seating areas in any organization, fly through another airport if you can.

❎ Unverified | We are flying from Leeds Bradford Airport in 2 days time and have flown from and to it many times in the past 11 years. My main complaint about the airport is the totally unfair drop off charges, especially for taxis. I live within one mile of the airport and it costs me the best part of £9 for the two minute journey. I do suspect that the taxis charge the drop off fee to the passenger they are taking your the airport and then pick up and charge the outgoing passenger. It is scandalous that the airport should charge for bringing customers to their business. When Bridgepoint bought the airport, they promised all kinds of improvements. But it is now plagued with substandard and very expensive food and drink, very poor seating, bars full of drunks at 7am and a Premier Lounge that doesn't have a toilet. The passenger figures have increased dramatically in the past few years due to the expansion of Jet2, Ryanair introducing new routes and airlines like Monarch moving in. The Terminal needs a huge and rapid expansion if it is going to cope with the projected passenger increase in the next few years. The airport master plan which they seem to shout about doesn't seem to have produced anything since its first airing. There is also talk of the Parkway railway station being built as a rail link to the airport. They say it's a mile away - do me a favour - the existing Guiseley station is closer. I would love to say something positive about the airport as it is my local one - maybe that is the only positive

❎ Unverified | I have used Leeds and Bradford Airport several times over the last 12 months. Unfortunately it has become a victim of its own success. Whilst I applaud the airlines for putting on extra flights to and from LBA, it is a sad fact the infrastructure cannot cope with the extra people this brings. There is not enough seating in the departure areas. There is an inadequate retail offering. Getting through security's always take far too long as the area isn't big enough and there is never enough staff as most flights seem to depart and arrive around the same time. The area for baggage reclaim is not big enough and you often have a situation where where you get 3 flights on the same carousel and this then results in the exits being blocked as they are located far too close. The signage around the airport also leaves a lot to be desired.

✅ Verified Review | Leeds Bradford airport publicise the use of Arrow Cars, a service at the airport close to arrivals. In fact they have stifled competition by making this service the only one that is accessible, taxis are no longer allowed to pull in or drop off in front of the terminal. Because there is no competition Arrow cars feel they can charge what they want. The normal cost from my home to the Airport is £22.00. Arrow cars charge £30.50 a massive extra charge of 38%. Do not use this service. There are plenty of others that will pick up at the airport even if Leeds Bradford airport make you walk across the car park to get to them. A disgusting manipulation and prevention of proper competition.

Just returned from from holiday having used Leeds Bradford as the departing and arriving airport. What a disappointment from start to finish. Arrived at pre booked Meet and Greet car park at appointed time, chosen due to having used similar car parking services several times a Manchester Airport and found it to be a very efficient car parking facility. This is not meet and greet, there's no meet and no greet, just simply a barrier which opens to a car park where you then proceed to roam around trying to find a parking space. Luck alone denotes where you end up, in our case 3 car parks down next to the exit, this is far from 2 mins away from the airport. To add insult to injury when we returned a week later 2am in the morning in what felt like a force 9 gale (having been delayed by over an hour trying exit the airport), we then struggled to find our vehicle due to locality and car parking areas being so similar and yes, you've guessed it - no one available to ask. Having arrived at departure we smoothly moved through check in and security which was impressive and then we hit the Premier Lounge - a treat to starting the holiday. But how wrong was I. The lounge is small with inadequate facilities for the volume of customers it registered. Snacks were scarce with people forging round to see what and when things would appear, when the 3/4 hot potatoes did appears, they disappeared equally as quickly due the volume of people waiting. By communicating with other travellers people moved to the business lounge to try to find something. There was adequate beverages but this is a very poor facility for something that you pay extra for and surely the number of people registering pre-flight should be an indication to management of what resources where required. We experienced the VIP lounge on our return flight at the Gran Canaria there was no comparison with a calm comfortable environment with an array of assorted beverages, snacks and food it was a delight. The only saving grace were the staff where obviously hard working and pleasant. On returning further delays occurred when the efficient Pilot manged to get back 15min early, only to find our allotted parking slot was already in use. It then took 15mins to wait to find another allocated slot, followed by a 15 min delay with the doors open. While a bus to transfer the passengers arrived, this was followed by a further 30min queue to get through the passport control (due to several planes landing together). All in all, the Leeds Bradford Airport experience was poor and hopefully one that I won't endure again in the near future. I will certainly avoid using this airport for future trips. Most of the problems are easily correctable with better organisation and would certainly enhance the customer experience.

It is midnight and I am writing this because my daughter has been waiting for 45 minutes for a bus to meet the aircraft she has arrived on. Do the management at LBA not know what time planes are arriving so they can arrange buses? Do they think this is acceptable? Well I certainly do not. Someone in authority needs to take a long hard look at the poor reviews that are left about this airport and do something about these complaints. Eventually customers will tire of the poor service at LBA and move their custom elsewhere.