Incheon Airport

This airport is actually pretty good at providing a pleasurable experience for flyers. The staff are courteous and helpful and the terminal is beyond clean. However the transit check as people have said before is a total nightmare resulting in me being extremely late for a meeting. The security officers need to improve on their English speaking skills too.

Transit security checks is a nightmare which can take as much as 1 hour to complete. How can an international airport be so inefficient when it comes to security checks? Poor management of tax refund verification prior to entering the secured area. The requirement is for passengers who want to claim tax refunds to first obtain their boarding pass and check-in their luggage before proceeding to get the tax refund slips verified. While this information is stated at the tax refund counter who would have seen the signs when there is always queue blocking the tax refund area. I was not the only one to have queued up reached the counter after 10mins and told to get my boarding pass and luggage check first. Apparently common sense is lacking here in putting up clear signs and information to inform passengers about tax refund procedure. The GREEN movement in Korea is worth commending but the stuffiness and the stale air in most parts of the airport are not welcomed. They should reconsider giving passengers a more comfortable experience by easing their strict temperature control. Insufficient basic facilities such as seating area or power points in the transit area. Except for the gates I don't believe I find any seats or power points in the shopping area or restaurant area of the airport. It is not a big problem but I would think that wouldn't it be better to just provide such basic facilities for those who are on long transits so that they wouldn't have to be stuck at the gate area just to get a seat or just to plug in their laptops/handphones.

One of my favourite airports for either short haul or long haul (other than HKG and SIN) very easy to transfer numerous duty free shops and restaurants always clean and well organized staff are friendly and hopeful. A bit far from Seoul downtown and with MRT line to Seoul station still convenient.

Used Incheon from Sydney to head to the US and I was amazed at how advanced and friendly this airport is. It is just so big and spacious and everything is accessible and easy to find. Airport staff actually smile and are happy to go out of their way to help you. Arrivals and departures were fast didn't wait in a queue for more than a minute! There were also many drinking stations with filtered water and toilet facilities were spotless. Shower rooms free of charge were available and was also very clean. Perfect airport to travel through and offers everything Western airports don't.

I am a frequent business traveler. This is one of the worst airports I have been to. It is very warm in the summer they keep the temperature at 80F or so. The food is far below the average. On the other side it is clean and has free but slow WiFi. Winter time it is OK.

Travelled through Incheon International Airport from an Asiana Airlines flight and experienced the renowned South Korean efficiency. Total time taken from deplaning to leisurely exit the airport was 12 minutes and this includes going through baggage collection immigration customs and bathroom breaks. Very impressed and all staff were so friendly and fluent at English. The airport is absolutely huge but it is impossible to become lost as signage is clearly placed in all areas and it is pristinely clean. A variety of facilities not just shops were available and there was so much to see and do. It is a little far from Seoul CBD but one non stop express train ride took care of that. A stress free and highly enjoyable transit and hope other airports will follow suit.

Without a doubt my favourite airport in the world. Despite having a 7 hour transit between my arrival from Frankfurt and departure for Sydney once again I was not disappointed by my time here. Free wifi free massage chairs and access to desktop computers is a massive plus. Free showers as well only enhance the experience with the quality duty free shopping and eating options ensure a pain free transit no matter how long. Look forward to my next visit!

Used this airport to visit Seoul from the US using United. Flight used the midfield concourse and passengers had to use the shuttle train to reach the main terminal for immigration baggage claim and customs. Got off the plane at 9pm on a rainy Monday night: 2-minute walk to reach the shuttle train station 1-minute wait to get on the train 2-minute ride to reach the main terminal 2-minute walk to arrive at immigration 15 seconds to pass immigration (eligible to use the kiosk being a Korean citizen) 5-minute wait to claim all checked bags 10 seconds to pass customs and I was walking for the Airport Express station. Altogether only about 13 minutes despite arriving at the midfield concourse passing through immigration claiming 2 bags and passing through customs. Even the worst luck with gate assignment would have taken only 3 additional minutes for me and even for foreigners who cannot use the automated immigration kiosks would have completed all the steps within 30 minutes. In conclusion quite an impressive airport just with its speedy processing for most passengers. Add to this a bunch of other factors that has been talked about quite a few times over the Internet and this airport is quite obviously one of the best airports in the world.

Just left my contribution to Heathrow's collection of damning reviews so I thought I should balance things out by leaving some praise for what I consider the best airport in the world. What's so good about it? Well for a start despite its sheer size its ridiculously easy to find your way around I don't think you could get lost in here its just so well laid out and with clear signage exactly where it needs to be. The whole place is also spotlessly clean. Queues at immigration last only a few minutes at most if queues start forming more desks open simple eh? Security is breeze they really don't like queues in South Korea! Staff are polite and courteous most only speak basic English but they will do their best to help you should you need it. Flights depart on time delays are very rare. Good selection of shops and decent prices. Excellent transport links to Seoul or the nearby Gimpo airport which handles mostly domestic traffic. In short this is what a major international hub should be and its everything LHR or CDG are not.

I flew to Seoul back in September from Changi International Airport all the way to Seoul Incheon International Airport via Korean Air. Getting through immigration when arriving was quick and easy. The place is roomy and has a ton of options for dining and shopping especially in the main concourse area. I didn't even manage to explore the whole airport. Too large too many options. But what I did see I liked. Despite the vast size and scale of the airport it was very clean and staff were very friendly and helpful as well. While it is a little far from downtown Seoul the experience at the airport itself is outstanding.