Incheon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 167 reviews
6/10
No Skytrax Rating
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1/10

Incheon Airport customer review

(South Korea)

True this airport has an interesting modern design and the facilities are clean but that exhausts anything positive that can be said about it. On departure the problems start immediately as you enter the building. The signs are messy and chaotic to figure how to get to the departure hall and then how to find your departure desk. The information on the screens is not up to date. The queues are long and messy tending to be chaotic. There is no use to checking in online even without luggage! You can check in online and print your boarding pass but it won't be accepted at the airport. You still have to wait in the queue to exchange that pass for the one they would issue at the desk! Staff are sometimes barely and almost artificially polite they were yelling at passengers boarding and boarding itself was very chaotic and disorganized. On arrival it is again complete confusion: they have several exits and often the one indicated in arrival information is different from the one where the arriving passengers actually end up. Apart from overpriced duty free shops there is not much to see. Free internet but again poor connection quality.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Incheon Airport customer review

(Turkey)

I used the airport twice IST to ICN ICN to MNL MNL to ICN to transit 3 hours then IST. It was an excellent airport for transit and the other flights. Comfortable lounges and seating areas.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Incheon Airport customer review

(South Korea)

I have used this airport on my trip to DXB. Airport was wide and clean and also free WIFI available. Around the check-in counters some USB Ports and 110/220 power volts were available. But the line of the security check was a little long at least about 30 min. Apart from the security check the facilities were very good. Restrooms were clean and airport staff were neat and tidy. I would use this airport again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Incheon Airport customer review

(United States)

Flew in from ORD to ICN on a 14.5 hour full flight and had no issues with my bags. I didn't see very many attractions in the main arrivals area outside of the international arrivals terminal. The airport currency exchange rates were pretty reasonable and there were plenty of stores and places to sit and relax in the long corridor. Customs lines were a little bit lengthy when arriving but there was a major intake for a work program going on and they sort of knew what the deal was so it made things easier. Overall pretty nice but nothing flashy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Incheon Airport customer review

(United States)

Flew through Incheon on the way from Cambodia to New York. International transit is terrible. It is very unclear where one is supposed to go. There are no staff around to guide anyone. The line to go through the transit security check was a nightmare. Took at least an hour and no one knew where to queue. People cutting lines and switching lines - again no staff to help keep things moving and in order. I will avoid this airport at all costs if I can.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Incheon Airport customer review

(Hong Kong)

This airport is well built and everything is very neat and clean. However it took a long time to wait for the security check. The queues were massive and people working there were extremely slow and inefficient. You need to check in at least 3 hours before departure if you want to do shopping and eating in the airside. Compared to the airports in the region this is totally unacceptable. This is even worse than some regional Asian airports not talking about HKG/SIN.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Incheon Airport customer review

(Australia)

Arrival with quick passport check and baggage claim. Very modern airport with heaps of facilities extremely clean. My departing flight was one of the last ones at night so the airport was quite dark and it wasn't very easy to find my way through. But rather than that everything okay.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Incheon Airport customer review

(United Kingdom)

Incheon is easy to reach by the many busses and very well organised in that respect. Including AREX good transportation to and from airport. The airport itself is not what I would describe as 5 star - it seems more ordinary to me. Check in is easy to find and immigration and security is efficient. There seems lots of shops. There are not lots of sitting down eating places. It is big and with concourse A a train ride away it also has more outlets so you are never short of shopping options. Things do seem to close down around 9.30pm but a number of flights leave from the satellite concourse where some duty free is open. The arrivals process is also quite easy. I think a good airport but not necessarily spectacular.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Incheon Airport customer review

(Brazil)

The airport has all facilities that passengers need is clean organized very huge but easy to find places and everything you need.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Incheon Airport customer review

(Australia)

Depart after 10pm and their is nothing open after customs (not even vending machines) apart from a 24 hour cafeteria which has about 4 menu items and half a dozen or so rather expensive beers... Very disappointed. Looked rather promising free showers shops etc. All closed. Spotlessly clean though and security was a breeze as there is no one here!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no