Incheon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 167 reviews
6/10
No Skytrax Rating
Sort Reviews by :
Show
4/10

Incheon Airport customer review

(Hong Kong)

The terminal was clean queuing time was acceptable and there are enough facilities so the marks won't be so low. However first of all the terminal was like a greenhouse. It was so hot no matter which location I was in. Airport staff were not friendly. It's not the standard of service from a first-class airport. Systems in the airport were very confusing and not efficient. Although we arrived at the airport 3 hours before departure time we had only 1 hour and 15 minutes to relax in the departure hall. We had to walk through so many escalators which are unnecessary. Eventually we were back to the same level but we had already passed around six escalators. Overall the airport is very disappointing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Incheon Airport customer review

(Australia)

Both arrivals and departures were quick and simple. Had the opportunity to have a good look around as our flight was delayed and my partner and I were very impressed. The airport offers free wifi and shower rooms for travelers. Toilets were also very clean. Food stores had both Asian and Western influences. Duty free stores had nice range of products and prices were good. Whilst we were waiting for our flight a line of performers walked past giving a small performance wearing traditional costumes which was delightful. This airport is miles ahead of many airports we've traveled through both in service efficiency and facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Incheon Airport customer review

(United States)

One of the easiest airports to transit that I've ever used. Every staff member encountered was courteous helpful and professional. From stepping off arriving plane through security and checking in at transfer desk all of about 15 minutes. All shops take a variety of currencies including US dollars. Everything well signed and super clean. Plenty of staff around to answer any questions. This airport can actually be a relaxing experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Incheon Airport customer review

(Australia)

Quality airport with excellent airport staff. Immigration and security is thorough - organized and efficient. Once on the main concourse in less than 10mins there are plenty of multicultural food stores and very clean toilets. Water stations with filtered water were available in convenient locations both in arrivals and departures which were highly appreciated. Surprised by the free shower facilities which were modern and very clean and free wifi also offered. Duty free outlets are the best in the world and there are so many premium brands. Definitely the best airport I have experienced.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Incheon Airport customer review

(Australia)

Everything was done very quickly from baggage collection to security and airport staff are very friendly and prominent to assist travelers. Toilets are clean and there are plenty of food outlets. Best part is the duty free shopping in the departures area with so many high end brands. The airport overall is modern and innovative with high efficiency.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Incheon Airport customer review

(Hong Kong)

Visited this airport again after around 10 years. I was impressed. The airport is now very modern comfortable and big. Very convenient and clean. Efficiency is high with not long queuing times even compared to some top airports like Singapore and Hong Kong. Ground crew are generally nice as well. The best thing about the airport is the design of the terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Incheon Airport customer review

(United Kingdom)

Spacious quiet and efficient is our experience of Incheon on two occasions Dec/Jan 2012-3. Distances to walk are relatively small signage is good. Best is the superb rest and relaxation area with a wide range of good facilities all close together and close to gates: free shower easy to access massage loungers to snooze on on site day hotel children's play areas. Internet access. There was also free cultural activity to participate in which our 6 year old enjoyed. Only downside was a limited range of Western food outlets.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Incheon Airport customer review

(United States)

Superb in every respect- clean orderly and efficient. Staff everywhere were courteous and a far cry from the TSA staff here in the US! Have also transited through this airport and found it to be well organized. Definitely recommend this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Incheon Airport customer review

(United Kingdom)

It's a nice clean and modern airport but doesn't offer much if you. I couldn't find anywhere to lay down plug in a laptop or go on the Internet for free. It was just lots of electric shops. I don't care there I was only there for an hour. You go through customs as you do anywhere else but then before you board at the gate staff search everyone's bags. Overall its a good airport I've been to worse but been to better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Incheon Airport customer review

(United States)

This is by far the best transfer airport I have experienced. You get off of the plane; go through security again a standard practice when you enter a new country and you are upstairs in the main terminal in less than ten minutes. I have been through most major airports in the world and I have never seen this done any better. With a two hour layover we managed to find our gate use the free showers eat and then use the free wifi at the gate while we waited to board. This airport puts US airports to shame.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes