Hong Kong Airport

It took me 1.5 hrs to collect my luggage from the belt, and I wasn't alone, most of the passengers on the Lufthansa flight from Frankfurt experienced the same stupid baggage delay. It's not the first time I've experienced this at HKG airport, the baggage service is just chaotic and very slow.

Early morning arrival which meant a quick transit through security which was manned by typical expressionless robots who seemed not efficient this time as pace was slow going through here. Once through everything was abreeze with good direction signs easy to read departure flight information boards and good air conditioning.

Always enjoy transit in Hong Kong. its a picturesque airport to fly into and it is always kept clean. Lots of food and drink choices for all budgets and plenty of space to lounge around. Spacious and somewhat relaxing, would definitely transit through hong Kong again.

✅ Verified Review | The policy of this airport to perform an additional, manual search of carry-on baggage to confiscate bottled water, has become enough of an inconvenience for me to avoid it in future. If they deem such a search necessary, surely they can invest in mobile scanners, rather than unpack and disarrange each person's bag by hand. I have experienced several flight delays as a result. I have also have to wait for a prolonged period in the queue, plus stand and hastily repack my bag. Their arrogance has also been irritating. Yes, they use gloves, but that is for their own protection. It does nothing to the hygiene of passengers' personal effects. All hand baggage has already been scanned for liquids during the standard security check. Is there a valid reason for this second check? Transit through Hong Kong is to be avoided.

✅ Verified Review | Very easy to transit at Hong Kong airport when you to take Cathay Pacific / Cathay Dragon flights. The walking distance is very short and security is really quick and easy. Plenty of high quality restaurants / shops / cafes. Clear signs and broadcasts. High technology information system make it very easy to get around and get information; an official app of HKG is also very useful. Good Internet connectivity and Internet speed. Plenty of charging facilities. Flights usually on time. However, no lying-down seats in Terminal 1, making long waiting times a bit tiring. Power outlets are all in Hong Kong / UK style, thus not very convenient to charge laptops (USB outlets are abundant). Toilet paper is not very good in quality. Since HKG is very busy, the gates of flights will be announced not earlier than 2 hours before taking off, which means earlier arrive people do not know where they should wait.

My family and I were absolutely disappointed with Hong Kong Airport. Most of the staff were extremely rude, impolite and without any doubt, untrained. What a shame! Asking for help was a big challenge. Since it was our first time being there, we got confused how to get to our gate. We asked a couple of staff, they just shrugged and just walked away from us. The tone of their voice was ridiculous. I hope this serious issue will get sorted out as soon as possible.

✅ Verified Review | I was departing from Hong Kong Airport via terminal 2 on TR 2063 (Tigerair) scheduled flight at 10.55 am 13 October 2016 to Singapore. There were only two staff at the check in counter. One of the staff was extremely impolite, discourteous and unprofessional. I came with a group of 7 and 4 adults. She was not welcoming, cold and unfriendly. Towards the end, she raised her voice when I was inquiring about the weight of our total baggage. Only when confronted for being rude, she seems to tone down. HK Airport has probably one of the best infrastructures and facilities but is sad to be missing the human touch. Hope this incident will be looked into to ensure better service experience for future travelers. This is the worst experience ever encountered, hence reflected on the overall rating.

✅ Verified Review | Hong Kong was my transit destination from Paris to Sydney. What a magnificent airport. Clean, spacious, peaceful, the way it is supposed to be. And you get to see the beautiful surrounding landscape. Unfortunately, my transit time was only 1h30 long, so I could not go to a restaurant or something like that.

Don't know how this Airport rates No 4. One of the worst we have ever traveled through. Most staff ignored us, difficult to find anyone who spoke English clearly even at the Information desks. Very little comfortable seating away from gates and long walks to gates, several travelators out of action, not good for elderly passengers. Couldn't believe the cost of a bottle of water.

I often depart and arrive at Hong Kong international airport. My latest time visited this airport is this August. The airport airside have a huge verity of restaurant to choose, there are different cuisine you can choose in there. On the other hand, there are also a huge choice of shops, duty free shops, Zara, book shops extra. This airport have numbers of children facilities besides boarding gates. Unfortunately, on arrival, the time to pick up luggage always delays. The passenger need to wait for longer (I have experienced waited my luggage to arrive more than an hour) to pick up their luggage even though they have a long flight and very tired.