Dubai Airport

Not Verified | I got a great experience from terminal 2, I was traveling with my small kid so it was hard to manage my baggage. One customer service staff helped me very kindly, she carried my baggage from screening to gates and provided all information for my queries.

✅ Trip Verified | Pretty bad check-in and baggage drop experience at DXB airport. Waiting time more than 1.5 hours at 6.00 in the morning. Staff were pretty unfriendly and very hard to understand. Prices for food and drinks are very high, unfortunately. Nevertheless arrival at DXB airport was good, nothing bad at all.

✅ Trip Verified | Overly flashy airport with too much gold display. Overly priced restaurant with very limited options. Long walks from airplane to connection area without even one trolley! Definitely not the first choice of transit in future. Transited several times here. All were quite disappointed

✅ Trip Verified | Staff at Dubai Airport is forcing passengers in transit to retest for Covid. All counties have some requirement of hours that you should undertake Covid Test before taking your first flight. This time limit is related to your first flight and not your arrival at the destination. Dubai airport staff force you to retake Covid Test citing wrong calculation of hours as they calculate it from the time you had your test to the time of arrival at destination. Resultantly you miss your flight. I missed my Kuwait Airlines flight. I know of others also who were forced to undertake Covid Test at Dubai Airport unnecessarily. I request the concerned authorities to please intervene and ask them not to cause this trouble to passengers in transit. Principally speaking, it is the airport where you board your first flight that should check your Covid Test against the requirement of destination country, and not the transit airport. What if in transit, Covid result of a passenger is positive. What will they do? Send him back? Retain him for treatment? Still allow him to proceed? I am stressed that I have to pass through Dubai airport again on my return travel, but I will definitely try and avoid Dubai Airport in future.

Not Verified | Emirates has been my favorite airline for decades. At Dubai airport the departures and arrivals from Chennai are not connected to the gate by aerobridge. The points to note: 1) During these Covid times bus travel is dangerous, since social distancing can not be maintained. This bus travel is not short also. 2) When the flight services have not resumed 100% why operate a gate without aerobridge facility. 3) You walk through Duty Free, buy items that add to hand luggage and alas you find out you have climb the flight of stairs. 4) It is an arduous task for the old and weak people to climb the stairs. Many people do not opt for wheel chair due to the pandemic. This has caused a lot of stress and strain for Chennai bound passengers.

✅ Trip Verified | I’ve had the worst experience of my life today at Dubai airport. Having gotten my Covid tests before leaving which is what I was told to do, I’m now told that I need to get tested again and after two hours of waiting I still can’t see the front of the queue.

✅ Trip Verified | Large airport with a long time needed for transit between three terminal. Also transit passengers have to undergo a completely unnecessary security screening. After arrival of my A380 only one staff member available for this security screening which led to long waiting queues. Missed nearly my connection flight. In Terminal C hundreds of people sitting on the floor due to lack of seat capacity. Airport staff have a very unfriendly attitude. Dubai wants to be an important hub, but I will avoid this airport in future whenever I can.

Not Verified | After arriving from London Gatwick and passing through security, I made my way to my flight to Adelaide leaving from gate 30. Just one hour prior to boarding I realised I had left my iPad onthe security conveyer. Panicking I raced back not really knowing if I was going in the right direction and as time was running out I spoke to a driver who was driving a people mover. He very kindly made some phone calls With no luck. Finally he drove me back to security and my iPad was safe and sound with the security personnel. The driver then drove me back to my flight on gate 30 and I made my flight with only a few minutes to go. I was so grateful to this driver and wanted to let you know how kind and helpful he was to me. Thank you to this person who helped me at a very stressful time.

Not Verified | Dubai T3 sign boards are confusing, suddenly you can find some gate numbers are missing, if you go to T3 you can see that B8 is missing, between B7 and B9 you have to search for B8, it took almost 30 minutes to find out the gate, when asked the staff were very rude. I have travelled many airports in the world, only in Dubai I found such kind of strange things.

Not Verified | Shockingly bad experience at DXB. It has always been poor - a shopping mall trying to be an airport. However today I landed on BA105 and there was some rain. It is now one hour and 20 mins after landing, I am still in the baggage hall which is ankle deep in water, roofs are collapsing, there is live electrical equipment in puddles and no one can tell us what is going on. In fact there has been absolutely no communication or action by the staff except to protect stock in the shops. There are three dry belts 6-8 but they are not in use. Presumably the plan is to make everyone suffer for not flying Emirates. I have never experienced anything as chaotic as this