Dubai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 564 reviews
4/10
No Skytrax Rating
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4/10

"directed to the back of a very long queue"

(Luxembourg)

Trip Verified | Transferred by bus to the Terminal 1 satellite building. Big queue for the transfer train into Terminal 1. I squeezed onto the third train. My passport was rejected after queuing for 10 minutes to use the 'smart' gates. This seemed to be happening to about half those who tried to use them. I was then directed to the back of a very long queue to have my passport manually checked. After waiting 15 minutes, those in the row behind me were allowed to move to another area reserved for GCC passport holders. I had to wait another 15 minutes. During this time, the barriers were randomly removed again to allow others to jump the queue.
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"difficult to find a quiet place to nap"

(Ireland)

Not Verified | Airport much quieter than when I was here during ramadan but still difficult to find a quiet place to nap. This is more due to passengers and staff using their phones in areas that would otherwise be quiet. The passenger carrying electrical vehicles drive way to fast through crowded areas. I was here for 10 hours and saw many near collisions with people including one kid who wanted in front of one
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
no
4/10

"immigration official was very rude"

(India)

Trip Verified | I had a lay over of ten hours at Dubai airport. The airline had arranged for my transit visa and hotel stay. There was disorganisation on every process. The immigration official was very rude and refused to communicate with me! Haven’t these people given training as to how friendly they need to be with passengers. My passport was scanned but the machine failed to scan my wife’s passport. There was an official nearby and my wife asked what could be done to get her passport scanned. The lady looked at my wife as if she had asked her the favour of letting her out without a visa. Finally she said “I don’t know”! We realised that there were more whose passports could not be scanned. Now we found another official who directed us to place that resembled a cattle shed and the passports were manually scanned. The instruction signs inside are very poor and some are even misleading. We walked kilometres and after a couple of enquiries reached bus pick up point. I have been through a number of airports but have never come across so arrogant officials any any one of them than this ‘Chosen people’s. one. I will never choose Dubai airport to fly from.
Experience At AirportTransit
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"cab scammers near the entrance"

(United Kingdom)

Not Verified | Rude checkin staff seemed frustrated and judgmental and train staff was immature and not friendly, made me uncomfortable. Also there are cab scammers near the entrance that overcharge.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"cleanliness was bare minimum"

(Indonesia)

Trip Verified | Interior was outdated, cleanliness was bare minimum. food are very limited, and overpriced. To Emirates self drop baggage, improve it by adding staff. Elderly who are not familiar about the technology cause long queues. Good thing they provide “taxi” inside the airport from gate to gate since its very far!
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Would avoid flying from here"

(United Kingdom)

Not Verified | So poor. No seating anywhere. Far too warm. Lots a walking to gates. Security is very bad. Toilets are not well cleaned. Not many food option all restaurants have queues to get in. Very over priced. If you could find a seat it was very uncomfortable. The first time I've ever been into an airport and had to book into the lounge just to get a seat and be able to charge phone. Would avoid flying from here if you have an option.
Experience At AirportArrival and Departure
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"experience was really unpleasant"

(India)

Trip Verified | I traveled in the November month and Dubai was still extremely hot; however, the airport was stupidly hot and a lack of air flow. The airport is packed with travelers. I had a hard time traveling through with 2 of my luggages. The queueing time was unexpectedly long. Check in staff was discourteous and did not handle my luggage with care. He literally tossed one of my bags onto the conveyer until I told her there are fragile items inside (which she did not ask me while printing out my air ticket) and please handle with care. She then did not toss my second bag. The security process was also hideous and rudely asked me a few questions when checking the passport. I wanted to buy some food after all the issues at the check in and security area; however, there was a lack of seats and I had to stand up in one of corners and eat. This is quite awful. I don't think I want to fly from Dubai Airport anymore. The overall experience was really unpleasant. I would rather fly with Qatar Airways at Doha.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"No quiet, dark place to rest or sleep."

(Ireland)

Not Verified | Arrived 11pm with a connection at 7am next morning. No quiet, dark place to rest or sleep. Passengers shouting and lights very bright. Walked from one charging station to another trying to find one that works to charge phone and medical device. Eventually found one and had to charge phone there while medical device had to be charged where someone had just finished charging a few 100 metres away. Charging was then very slow.
Experience At AirportTransit
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"I don't see any smiles from the airport staffs"

(Philippines)

Trip Verified | The airport staff were ridiculously rude and unfriendly, especially the immigration and security section. Where are the smile and friendliness to the travelers? I don't see any smiles from the airport staffs. The smart gates are not working well. A lot of passengers have troubles getting their passport scanned and facial recognition scanned. Those who have trouble scanning their passport have been sent to the immigration counters for manual check, but there was a lack of staffs as the airport choose to rely on the technology, resulting to another long line. The common area of the departure area is really crowded because the upper floors are all reserved for the business and first class lounges, so everyone stays in the common area and thus it's messy and dirty. I have a hard time finding seats and a lot of passengers occupy the seats with their luggage and belongings. What an absolute madness.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"airport is really jam packed"

(Taiwan)

Trip Verified | The airport is really jam packed. It doesn't look clean despite there are janitors cleaning from time to time. The seats are not comfortable, like they've been overused. The queueing extremely times is long with lots of disorganized and disobedient passengers. There some various food options but they're outrageously expensive! Wifi service is fair, not fast compared with the airports in East Asia. Had an awful experience there.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no