Dubai Airport

Utterly appalling. I feel sorry for Emirates as the airline has gone to great efforts to make a first-rate airline with excellent service and great planes. Unfortunately they have Dubai as their hub. While the airport is clean and modern the attitude of staff and the customs process are to be avoided at all costs in future. I travelled to Europe and back over a month transiting via DXB both times and both times customs queue was a very long frustrating wait watching white-robed functionaries chat away instead of processing the passengers in their queues. The disregard for the passengers made me very annoyed especially when no regard was paid to the plight of parents with small children at the end of 22 hours of travelling. I will never travel via DXB again and that unfortunately will mean I cannot fly Emirates.

Extremely large airport with great range of duty free. Very clean and tidy airport. Signage system was also good and boarding into flights was also easy. Connecting between terminals was also easy. I only had a few concerns the first was that the queues were very long the second the staff were a bit rude and thirdly the Mosque was overcrowded but at an overall excellent and my favourite airport.

I don't like Dubai Airport too much. During a stop-over you are trying to kill time perhaps score a bite in one of the overcrowded food places. Often these places are full with litter as the staff cannot keep pace with the plethora of visitors. In general too few places to sit kill time and even for airport standards over priced. And besides shopping for ostentatious items there's very little quality in terms of entertainment to be found at that airport. But it gets even worse when you enter Dubai. I went to Dubai twice in 2008 and 2013 and the customs on both occasions took over an hour which is absolutely ridiculous.

Flew into DXB International (T1 with BA) 27 November. No complaints - expected a bit of a wait through Immigration and not too bothered by it as in the end not that long. Luggage also not unduly delayed. Flew out of T1 on BA108 Sunday 8 Dec - was actually pleasantly surprised at how quiet it was. OK - the ground floor is now a retail shopping area but there were plenty of seats upstairs. My wife is a very occasional smoker and even the smoking lounge was relatively nice. Quick and easy bag drop security not unduly long winded so all in all a pleasant experience. Much more so than 4 years ago on our last visit. Maybe when the Al Makhtoum International comes fully on stream things will be even better.

Got to be the worst airport compared to numerous other airports I have used throughout the world. Overcrowded with narrow aisles and unfriendly officials. Hate to use this airport and will do my very best to choose anywhere else. If you can avoid using this airport then you would be wise too.

I used to like this airport. Now I find it overcrowded expensive duty-free shopping & restaurants and the most unpleasant immigration staff you will ever find who couldn't care less about the extremely long queues perhaps they were on a go slow.

One would expect a major longhaul hub to have sufficient toilet and bathroom facilities. These are sadly lacking at DXB. Toilets are far and few between and when you do eventually find one they are exceptionally small. Expect a queue even at the men's. I don't usually pay much attention to toilets at airports but the scarcity and poor quality of this basic facility at what is billed as one of the world's most modern and state of the art airports was glaring.

In transit between DXB and GLA. Incoming A380 arrived at Concourse B; the security transit took about fifteen minutes at 0530 and another ten minutes to then get to a departure gate in Terminal A for a B777 service. Although Terminal A is meant to be the dedicated 'A380 concourse' this does not seem to be always happening in practice. The signage in Concourses A and B is OK but the path people have to take to get between them is sometimes quite labyrinthine so it's no surprise that people can get confused.

Flew flydubai into Dubai Terminal 2. Queues in immigration hall extended back to the door. Poor queuing system (separate queue for each desk rather than 1 large queue - some queues served by 2 desks others only 1) means some pax wait much longer than others. Waited 1 hour 37 mins to reach immigration officer. Duty Free shop was so small and busy we decided not to use it. Baggage is all scanned as you exit the airport - there was only 1 scanner operating for all passengers - badly organised and chaotic. The queue for taxis was at least 1 hour long. There are no transfer services to Terminal 1 and the Metro. The Terminal is served by a couple of public bus routes but there is no information on the bus timings or routes. No arrival information service to help. Work is obviously ongoing at the Terminal which may address these issues in the future - for now I recommend you avoid this Terminal.

Dubai International Airport has become one of the busiest hubs this means very long transfers between terminals and the signage is not very clear. If you ask one of the many staff members they will direct you. The airport is clean has a wide range of shopping options. However I find it too crowded at times and the waiting at immigration is too long. I like the efficiency of the security checkpoints.