Dallas Fort-Worth Airport

Not Verified | Thank you to the airport police who found my lost bag which I set under my seat and then moved away from. They were super efficient in retrieving it. Thank you too to the airline staff at a nearby counter who suggested airport police. By then I had tried the cleaning team, the lost property at several terminals, my own airline (who was boarding), and security. The staff suggested not to call the regular police but gave me the airport police number instead. The bag held my passport, airport police had recorded it but not paged me or liased with other departments, despite jet-lag memory fail I made my flight thanks to regular staff and am very grateful! PS Security trainee here gives overzealous pat downs as if ensuring all crevices are airtight and flightworthy. Avoid at all costs.

Not Verified | Upon arrival at airport the instructions on the plane say to sign into mobile passport for faster customs checks. So we did this and have used these services before with no problems. We went to the line mobile passport just to be put in line with everyone else. Then moved to another line with even slower service. When the staff was asked why the mobile passport people had to go through the line. Nobody would answer the question and just say to stay right here. After getting through the line, I found another staff member and asked him the same question and he said "just keep walking good bye". So with no answer how am I suppose to know what to do next time. As an American citizen we are being led around by people that cant understand nor hold a conversation in English. We fly have flown American Airlines for a long time but things need to be corrected. I will be doing some comparisons with Southwest from now on. I dont normally leave reviews but this evening 5/16/19 coming in on AA1385 was the worst experience I have had at DFW airport.

✅ Trip Verified | I fly weekly for business, and for the past year I've been flying on American from Michigan to California. I connect semi-regularly through DFW - makes sense, as it's American's headquarters and largest hub. I'll say right here that I love connecting through DFW. It is one of the easiest airports for connections that I've ever experienced. The concourses are wide and open, seldom choked by clusters of boarding passengers. The physical layout of the concourses minimizes the need for airplanes to wait on the tarmac "for traffic to clear the alley," as happens at other airports like O'Hare. Best of all, the SkyTrain at DFW absolutely flies, and can connect you from one corner of the airport to the farthest other corner in about 9 minutes. I'll accept a tighter connect at DFW than I will almost anywhere else, because of that SkyTrain. Dining at DFW is varied and generally good. B Terminal is a little skimpy, but otherwise I have no complaints. Restrooms are generally large enough for the number of travelers, and generally clean. I've had loo-oong layovers, and have walked the entirety of all terminals at DFW...and can report that they are basically all consistently good and competent. The biggest detractor I can find is that there's no airport WiFi. At least, I haven't ever found one to sign into. I agree with a previous reviewer that a lot of the hateful reviews must come from passengers who are generally unaware of the requirements of modern air travel (which is okay; not everyone flies weekly like I do) but don't want to admit when they've made a mistake. ('Muricans, in other words.)

✅ Trip Verified | We took our daughter into Terminal A this morning at 8:30 to check her in for her flight back to school. We entered through A15. As we walked up to the door, we were met by an overwhelming sewage stench. Once through the door, we saw people asleep on the chairs (one man with his pants down to his knees, thankfully, he was wearing underwear) and on the floor, they had been there for awhile. I don't think they were passengers, as they were far removed from baggage claim and ticketing. As far as I know, there was no weather - or airline-related reason for people to be sleeping in the terminal. My daughter reports that the sewage stench is prevalent at her gate (A15), so this isn't just an isolated situation. What's the deal, DFW? The airport suffers from lax housekeeping in general, but this is a whole different level of ick. Are the homeless allowed to sleep in the terminals? Is someone on the sewage thing? Dallas is a world class city with a third-world airport.

✅ Trip Verified | Terminal C had the absolute nastiest men’s room I have ever seen in an airport! Pee on the floor and it stunk. Thankfully I only had to stand to do my business. I cannot imagine how bad the sitter stalls were.

✅ Verified Review | Facility seems decent but follows the worthless trend of disrespect to smokers. This is one of the airport that force you to leave the terminal area and have to go back through security just to smoke! Airports like this are why when I can even if it takes way longer I rather drive. Thanks a lot Dallas Ft Worth airport! An airport to avoid.

Not Verified | It had been a long time since I had a layover at DFW and unfortunately it was a very unpleasant experience. The American Airlines terminal there was disgusting. It was a Tuesday morning and the restrooms in the A10 terminal waiting area were filthy with hair and faeces on the floor. The boarding/waiting area carpet was loaded with trash, spilled drinks and pieces of food on chair seats and carpet. We did not see any person in the act of cleaning anywhere nearby. Shame on you AA and DFW for your lack of cleanliness for your airline customers.

✅ Verified Review | People are very hateful when reviewing DFW. I fly in and out of DFW at least three times a month. As a frequent flyer I can attest that the negative reviews come from nervous, irritated or clueless travelers that can’t follow basic instructions. No you can’t bring the water, yes you must remove your shoes, no a knife is a knife no matter what size it is, priority means priority not general boarding, etc. I have to say I haven’t really been to too many airports where the fault is with the airport it is always the rude travelers. Why everyone flying feels like the only reason they are there is because their private jet is being worked on is beyond me. Travelers, just smile, relax ask the TSA agent how his day has been going and you will get through security quickly and stress free. You must also remember that if you had to deal with so many jerks on a daily basis that your temper might be a bit elevated. Let’s just take a breath, board and get on with our lives.

The terminal design is such that you can pass from gate to kerb in under 5 minutes upon arrival and security queues tend to be short and manageable upon departure. American dominates the airport and takes up 4 terminals - if you're making a connection between A/C and B/D (on opposite sides of the central highway) it can take a while because the SkyTrain is slow and makes many stops. Terminal D was recently renovated and is quite smart but A B and C are older and could use a refurb. Dining options are outstanding in D but mediocre in A B and C. For whatever reason the airport operators crank up the aircon at all hours and the terminals feel unnecessarily cold. The rental car facility is about 2.5 miles off site but shuttles are frequent.

Not Verified | This is my 2nd trip this year transitioning through DFW, both arriving and departing has been pretty good. Being a solo traveler with hidden disabilities, I'm grateful for the help from the DFW staff who were able to assist me from the plane to my next gate. Most staff I met are kind, friendly and got me to my gate with plenty of time to spare. The airport itself seems tidy and pleasant. Thank you for making my travel needs simple and less stressful.