Berlin Tegel Airport

✅ Verified Review | Never have I experienced a more rude staff at security. I went through security and one of the staff members asked if a piece of paper was mine. It wasn't so I of course didn't pick it up. He then yelled at me and made a huge drama where he threw the paper and was very rude. I asked him politely what was wrong but he kept indicating the paper was mine and spoke badly about me in German (I do understand a bit of German). All of his colleagues had such a bad energy and supported him in his act. A very unpleasant and frustrating way to go home to Copenhagen. I hope someone will make some changes at the airport staff soon.

✅ Verified Review | I was so disappointed by the customer service approach of the staff in Berlin Tegel airport this morning. Everyone I spoke to was unnecessarily rude; from the staff at the check-in, the security, the coffee shop. As the last or first contact for a tourist like me it is a bad showcase for Berlin.

✅ Verified Review | Berlin Tegel is probably the worst of all big city international airports. It is entirely inadequate for such a high volume of passengers. Worst of all is that if you fly Air Berlin you leave at Terminal 3, which looks like an make-shift terminal, very small and congested, and it take a long walk via elevator to get to check in. Berlin is the city that really requires a modern airport. Tegel T3 reminds me of the East-and-West Berlin period. I am eligible to use a business lounge but no lounge is available at T3.

✅ Verified Review | Horrible airport. Not enough seating at gates, not clean, long security lines. A very poor airport for Berlin. Elevators were broken, directions to car rental center no clear, all around an unpleasant experience. Airport looks like it hasn't been updated in at least 30 years. Walls need painting and terminal D (at least) needs to be scrubbed from top to bottom.

✅ Verified Review | Just a nightmare. Late arrival on Eurowings and then a departure from Terminal D, with a 38 minute window from arrival, then the bus and into a hall filled to the entrance and beyond with passengers queing before security. When trying to get to the front of the queue we were pushed back by security who demanded we have someone from Eurowings present to allow us through. With persistence we were allowed through to queue another 20 mins inside the security zone before we made it to the X-ray and onwards. Our flight had since departed but the gate info was still being shown. Not once was an announcement made. This chaos is unique to Tegal Terminal D where everything in the main building is old and cramped but it works. If you ate departing from D at peak times and you can be early, do so. Otherwise you will have an experience worse than any backwater third world airport that I have visited.

Berlin Tegel is absolutely the worst airport I have been to. The check in and security check concept is a joke. I came 2 hours before my flight and was stuck in check in for an hour and a half. The whole airport feels like a strip mall with small kiosks and pretzel stands. Once you check in, all you have is a small coffee shop inside. Just sit on a metal seat and pass your time I guess. Major improvements needed.

Berlin Tegel is, without doubt, the worst airport I have ever been to, and this includes Doomadgee in Queensland! Avoid if possible, steel yourself if unavoidable. The worst part is when you have to stand on the bus for ages after it has collected you from your plane as the passport control room cannot cope with many passengers at one time. A very hot airport too, and when you step outside the terminal for some fresh air, you are confronted with a fog of cigarette smoke from dozens of passengers standing at the doorways smoking. One redeeming feature - the observation deck - worth a visit.

This airport is a disaster. Arrived 3 hours early for our flight to Rome and still missed our flight. Avoid at all costs. Some German travellers said they have been saying that it will be improved since 2012. A sad impression after a wonderful visit to Berlin. Will not be visiting again as a result of this horrible experience.

Berlin Tegel is an extremely dated airport not built for a modern service. I used it for transfer between the two flights and this airport has no transfer hall. This means that you have to go through the passport control immediately a few steps off the gate finger and then into the terminal (or even outside if your next flight is at a different terminal) through security and again passport control in order to reach your connecting flight. Queues are horrid mostly due to staff being incredibly slow so if your flights are too close together it might be impossible to make it on time. The terminal A has poor signage, narrow halls and small kiosk-like shops. It is fairly clean in general sense but very dated and inadequate for current number of passengers. If you are looking for a place to sit down you will probably spend a while trying to find it. When it comes to terminal C it is not even a solid built structure but a large hangar and that's it. There are some miniature shops and cafes to choose from but as the screens where you can find your flight are scarce you will probably not want to sit down in any of the cafes unless you know exactly when and where you need to be. Staff are slow and speak only some English and no other languages so there were constant announcements asking for passenger volunteers to help the staff with translation for other passengers. Wi-fi service seemed to work nicely although it is time limited.

This is, by far, the worst airport I've been to. Seating is inadequate, uncomfortable, and filthy. The bathrooms reek, and there are far too few. In Terminal D, your only choice for eating is a pretzel stand. Vending machines are hilariously overpriced, and increase by 20% after you pass security, just to "welcome" you to this shabby stain on Germany's capital. The tiny duty-free store is pretty much your only shopping. Looking for a last-minute tourist trinket to take home? Good luck, because there might be a small magnet if you're lucky. The staff are surly, unhelpful, and at security they are sloppy enough to make you a little afraid. While most are English-speaking, I was stuck behind a bewildered Chinese family for nearly 20 minutes at security, while a rude staff member harassed them about their luggage check, without even trying to communicate or call a translator. So busy were the security guards, that when I passed through the metal detector no one was even watching or paying me any attention. I can only hope that, had I set it off, they might have decided to care. As if you weren't confused and angry enough by the time you abandon ideas of shopping, eating, drinking, you then have to find a seat. Try to make sure yours isn't sticky before you sit, then get up a bunch of times to check your gate, because your seat will not be anywhere near it, a sign, or any other way of telling what's going on. The speaker system is so awful you can't understand a thing they say over it, no matter what the language. All in all, this airport is a shame and embarrassment to the capital city of a rich and populous country. Avoid this place at all costs, and hope that the Germans get their act together with the new airport.