Berlin Tegel Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 143 reviews
3/10
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1/10

"Terminal C is awful"

(Austria)

Trip Verified | Terminal C is awful. Homeless people. Beggars. Filthy floors. Just disgusting. Nobody seems to care. Sat at the food corner for an hour, nobody cleaned our table. This is the filthiest airport I have had the misfortune to wait in. I will do everything to avoid this terminal/airport in the future.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"minimal facilities for passengers"

(United Kingdom)

Not Verified | This is the worst airport I have ever been to. The queue for security was over an hour long with one scanner taking forever to get through. The gate was overcrowded with minimal facilities for passengers. This airport is not big enough to facilitate the volume it encounters.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Incredibly rude security man"

(United Kingdom)

Trip Verified | Incredibly rude security man kept shouting at me in German when I misunderstood his instructions, with my son watching on. And this was to get to a pathetic lounge just for UK bound passengers! (Queue was 30 minutes with guards mostly standing about chatting).
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"no signs, no instructions"

(Finland)

Trip Verified | It is like back to the middle ages. You need to queue for bag drop, then again to security check. There are no x-rays but they actually tear your bags apart. There are no signs, no instructions. It is not clear if you can get anything to eat or drink after the security check. My new number 1 worst airport ever, and I have been to a few. Arrival was ok, so I give 1 star.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"one of the very worst airports"

(Norway)

Trip Verified | I travel frequently both for work and pleasure and can honestly say that Tegel is one of the very worst airports that I have had the misfortune of having to travel through. There are so many things wrong with this airport that it is hard to know where to begin. To anyone that has travelled there it will be clear that the root cause of Tegel’s issues is that it is chronically short of capacity to handle passenger traffic. This results in: Very long and chaotic queues for security boarding and check-in, a lack of seats at the gates, a lack of service personnel to handle the chaotic flow of passenger traffic, a lack of physical space in the various Terminals (terminal D is hands down the worst gate in Europe). In addition the airport: lacks a consistent way of expediting passengers who need to skip the security queue because they are late i.e. there is zero passenger assistance or communication to other passengers queuing, which leads to a lot of misunderstandings between passengers, is very poorly designed in terms of direction signals and terrible interior design and lighting.
Experience At AirportDeparture Only
Date VisitNovember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"chaotic, disorganized, dirty"

(Germany)

Trip Verified | You don't need to be a mean person to badly rate this airport. Tegel provides you the perfect image of Berlin: it is chaotic, disorganized, dirty, poor and aggressive. Passengers at Tegel pay a high price for the fact that the state of Berlin was incompetent to setup a new airport (BER) that meets the standards for a major big city in Europe. It is a disgrace. Tegel is a torture especially for the departure. If you are lucky to have your departure in Terminal A so at least there is some structured environment with understandable signs. Even though you have to cope with very small and crowded departure gates. Terminal C is worst. long queuing times, unfriendly security guys and a departure gate(s) that is a huge hangar
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"situation is not their fault"

(Finland)

Verified Review | There was no information about our flight in terminal anywhere at the airport two hours before our flight was scheduled. When we finally managed to find a correct check-in desk, we stood in line waiting to be served 1.5 hours. And we were in the very beginning of the line! The personnel's response was that this situation is not their fault, there are just too many flights leaving from the Tegel airport that day. Then we were asked to hurry through security checking, just to see, that there was one small cafe serving hundreds of people several hours with no places to sit to all. How is this possible in the city like Berlin ?
Experience At AirportArrival and Departure
Date VisitOctober 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Everything looks old and outdated"

(Netherlands)

Verified Review | Not the worst airport I have been to but definitely the worst airport in a big city. Everything looks old and outdated. Very unfriendly staff and most of the staff don't speak English. My flight to Amsterdam was delayed because of inclement weather in Amsterdam. No problem so far but there was no information provided by the airport until half an hour after the original boarding time. Berlin needs a new airport!
Experience At AirportArrival and Departure
Date VisitOctober 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"airport is clumsy with no help or signage"

(India)

Verified Review | This was the first European airport I ever witnessed and was looking forward to my trip. However I can safely say it has been my absolute worst airport experience to say the least. The airport is clumsy with no help or signage. On arrival after a long international flight, my bag along with a few others did not make it. Unfortunately there was no airport staff nor Air France airline staff to help or guide. We finally made it to the baggage service centre which was another level of low. A company called WISAG takes care of the baggage and they were rude and unfriendly and were asking passengers to not create a crowd. After losing the bag that is none of the passengers fault, at least expect an apology or a smile. That was not to be seen. Was rudely told the bag would come that evening on the next flight however my bag arrived after eight days. On my way out of Tegel as well, the check in and security check was slow tiring and unfriendly. Asked them to put a fragile tag. Surprisingly they said they don't put it and I have to go to another counter for the same. The toilets are small and distant. Eating places and sitting places not enough and staff well the least said the better. This is a disgrace of an airport.
Experience At AirportDeparture Only
Date VisitSeptember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"we were astounded at how bad it was"

(United Kingdom)

Unverified | Arrival at the airport was no problem and we thought it looked a good, modern airport. However, on leaving a week later, we were astounded at how bad it was, especially being in Berlin which is a city that deserves a much higher standard. There was very little seating and very few catering facilities with not much choice between them. We were early for our flight and were looking forward to sitting down in a restaurant on the departure lounge side and were amazed to find only one food outlet which had even less choice than the others. It was also very expensive. Plus, the seating was awful. No thought was given to customer comfort or service, and we found most of the staff to be borderline surly. The toilet facilities were also not sufficient for the number of passengers, and somewhat old-fashioned. What is Berlin doing having this as a gateway to its wonderful city?
Experience At AirportArrival and Departure
Date VisitSeptember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no