Bangkok Suvarnabhumi Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 464 reviews
4/10
3 star Skytrax Rating
Sort Reviews by :
Show
5/10

Bangkok Suvarnabhumi Airport customer review

(Australia)

Airport a bit messy toilets filthy and although shopping is quite good shops are quite far from gates - I almost end up missing my flight. Overall airport okay.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Bangkok Suvarnabhumi Airport customer review

(India)

I had to travel through this airport 4 times and every time I had to ask for directions to my gate. Expect long walks and if you happen to sit closer to your gate there are no food or beverage kiosks. On top of it all the rest rooms were filthy all the 4 times I went through this airport. Also don't expect the restaurants and shops to accept all the major currencies. This time they declined to accept Australian dollars. Each shop has its own exchange rate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bangkok Suvarnabhumi Airport customer review

(Dominican Republic)

Nothing really improves at this appallingly designed airport . After being cooped up in a plane for 10 12 or even 14 hours it is too much to have to walk up to 2 kilometres to immigration which can not cope with the increased arrivals to BKK. They now boast the second largest number after London. For passengers like myself who are over 70 years old it is very difficult to walk so far on hard cement but this airport is the worst even surpassing the enormous distances one has to walk in MIA. The airport is a jumble inside and outside and I always pray that my gate is close to immigration but it never is. One terminal stretching for miles simply does not work for passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bangkok Suvarnabhumi Airport customer review

(Malaysia)

Well a modern airport with so-to-say-top-notch facilities. In fact very disappointing. Long queues no logic in the building very difficult for orientation. When you have a connecting flight it is unclear where you need to walk (left or right) upon leaving your incoming aircraft. Not enough information screens and overloaded information counters. Extremely long walkways make you do good exercise but do not connect you in any way comfortably. This is the world's most disappointing airport vs. the expectations you may bring to see.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Bangkok Suvarnabhumi Airport customer review

(Australia)

I will not use this airport again staff were unfriendly and not in the least helpful they just grunted and pointed in which ever direction they wanted to send you which was usually wrong. Not impressed either by the fact that the male staff didn't like dealing with me (female passenger) I very soon gave up trying to be nice to any of them which is very sad.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bangkok Suvarnabhumi Airport customer review

(United Kingdom)

My least favourite airport. Surly and unfriendly. Poor food. Long distances to walk. I try to avoid if I can.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Bangkok Suvarnabhumi Airport customer review

(United States)

Used this airport 3 times in the last 10 days. Overall I am not impressive for what should be a new airport in Bangkok. The entire airport looks unfinished with a sterile "loft" like look reserved for trendy buildings in the inner city- not a major international airport. Arrivals was easy with little to no wait in immigration and bags came out fairly quickly. On departure side staff helpful with only a few minutes wait in security. Shops were decent but few eateries of low quality. Boarding for each flight was a big production particularly for commuter flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bangkok Suvarnabhumi Airport customer review

(Indonesia)

Have used this airport many times. I have always noticed that the treatment at security is too excessive and does not give the impression of being at all friendly. All impressions that Thailand is a friendly country is lost due to the behaviour of security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Bangkok Suvarnabhumi Airport customer review

(United Kingdom)

Recently travelled back to Thailand and on arrival there were already ridiculous queues at passport control! Took over an hour just to get through and by the time I got to the baggage claim belt they were already putting bags through from another flight from Dubai which landed an hour after mine! BKK need to be more efficient when it comes to handling passengers! However despite being an enormous airport I'd say it's fairly easy to navigate around (well signposted etc) and fairly clean. Journey out of BKK was a bit of a nightmare the woman at the check-in desk was quite rude. I was looking around for the resealable bags for the liquids in my hand luggage and none were to be found despite various empty desk slots for them and signs reminding you about the security procedure. Tried asking airport staff and they were completely useless. Decided to go through with it and by the X-Ray machine there was a stack of them! Luckily security and passport control went a little smoother and staff seemed friendlier. Plenty of shops in departure lounge which was nice but departure gate was such a long way from security! Then at departure gate- plane was delayed and passengers weren't informed until about half an hour after scheduled flight time! Overall not such a great experience this time. Hopefully next time it'll be better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Bangkok Suvarnabhumi Airport customer review

(Australia)

We recently travelled via Bangkok by Thai Airways on the transit to Delhi. This is our second time in 4 years though we prefer usually travelling Singapore Airlines. This is a pathetic airport staff cant speak or understand English rude duty free staff again cant speak anything other than local language. I am not even visiting the country but transit I expect the airport to be of a better standard. Long queues in security check in they make you go through it all over again even for transit travellers just getting from one gate to another in level 3. Overall the standards were pretty average. Would never recommend even bothering to visit this country or airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no