Bangkok Suvarnabhumi Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 464 reviews
4/10
3 star Skytrax Rating
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7/10

Bangkok Suvarnabhumi Airport customer review

(Sri Lanka)

I was on my way to Dhaka and landed in BKK 3 hours early. On my boarding pass issued there was no gate number printed and I found it as C 4A from the information boards. Finally I found at the eleventh hour that the gate had been changed and now it was gate F which is almost more than 2 km from the gate I was staying. Rushed to the new gate and ran like nothing to catch the flight and they said that the gate was closed. Like to bring up following: Though I was telling all those security people that I was on the way to the new gate they never let the airline know that. Searching for a lost passenger was not at all effective by airport staff and even at supervisory level nobody speaks English.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Bangkok Suvarnabhumi Airport customer review

(Vietnam)

This airport is mediocre since it is newly built for 45 Mil. passenger per year it still has no room for a A330 from Hanoi. We still have to travel by bus during rain or sun mostly in the heat with small children or babies. The lounges are good. Safety check is long and time consuming. Immigration can be long but good if you have small children. Immigration for domestic connection is very good and friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Bangkok Suvarnabhumi Airport customer review

(Thailand)

Living in Thailand for 9+ years. Flew to and from Moscow SVO with Aeroflot. Check in is usually painless. It is the airline's responsibility to offer baggage drop off. The transportation to the airport is OK. taxis are cheap and in case you have only 1 luggage the train is OK even though the "City Terminal" at Makkasan is still non functional after being opened for more than 3-4 years. No check-in in the city just a large vast empty terminal to catch the train. Departure passport control and check is usually good and fast. Arrivals is always a pain an its really hit and miss. My last Arrival took me only 20 minutes but the Moscow flight 55 minutes. Officers are still too gloomy and treat arrivals like cattle. The biggest minus in this airport is the huge walking distances to passport control. Please fix the free wifi. Not sure I can recommend this large concrete colourless airport for layovers. I would definitely avoid it in favour of HKG SIN and ICN and even KUL.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Bangkok Suvarnabhumi Airport customer review

(Thailand)

The airport is clean signage is clear and did not have a very crowded feel. Plenty of seating and decent amenities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Bangkok Suvarnabhumi Airport customer review

(Singapore)

One of the worst airports to transit in with very long walks and signs that are confusing. Pity that TG has extremely affordable premium class fares because their home airport is a really difficult to navigate and usually leave me with a sore ankle having to trek from one end to another end of the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Bangkok Suvarnabhumi Airport customer review

(United Arab Emirates)

Airport was large and spacious however a few problems: Passport control boasted really long queues both times when I was arriving and departing staff need to be more humble - some staff at the duty free shops were condescending and rude.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Bangkok Suvarnabhumi Airport customer review

(Thailand)

Arrived at 12 noon on 25th May 2013: huge queues at immigration with what must have been thousands of passengers. Not all the immigration desks were open and this meant queues going back to the arrival gates. I thought they had put more staff on duty but that must have been a short lived thing. How can a government promote tourism but ignore fundamental services to those tourists! The airport needs to get it's act together.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Bangkok Suvarnabhumi Airport customer review

(Switzerland)

Entering BKK has become better depending on the time of arrival. I arrived afternoon and had almost no queues. Baggage delivered within 35 minutes of arrival. Departing was another story. The security screening followed by a rather chaotic passport control. However overall the airport has certainly improved to acceptable standards.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Bangkok Suvarnabhumi Airport customer review

(Brunei)

My wife and I travelled on 17 January 2013 from Brussels via Doha on Qatar Airways. Our flight to Bangkok from Doha was delayed and we had a connecting flight to Brunei the next morning. Arrived at Bangkok with almost 25 minutes to spare. Bangkok airport staff waited for us (I had asked colleague earlier to inform RBA about our delay and request assistance). Upon arrival airport/airline staff waited and rushed us to the RBA gate. We got onto RBA with just few minutes delay. Staff informed us that our bags would be sent to Brunei Airport the next day. We got our bags two days later.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Bangkok Suvarnabhumi Airport customer review

(United States)

I have flown into and out of BKK about 12 times in the last three years. Never had an unpleasant experience. The worst thing I can say about BKK is that it is very large. Some US airlines get the gates at the ends of the concourses making for long walks to the gate or immigration. Also depending on the type of aircraft occasionally deplaning using airstairs is required. Everything else about this airport is outstanding. At BKK I usually arrive between evening to late night and leave early morning or late night. The waiting time at security immigration and baggage claim has always been excellent. Check in wait has been good too with SkyPriority. Another feature of BKK is the positioning of the business-class lounges near the departure gates. With only a one or two minute walk to the gate you can stay in the lounge and work or relax right up to or even after boarding time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes