Vistara

Not Verified | Now TATA has a Monopoly with control over Vistara and Air India, it’s miserable for passengers. We have business class ticket from BOM-VNS-BOM. Waiting at VNS airport. Flight delayed by several hours. No one to talk to. No lounge access no offer of food or drinks. Only on the video monitors we see flight getting more and more delayed. We have to collect our luggage at BOM airport and manually carry the bags to Swissair, we may not have enough time. There’s no thru checkins.

✅ Trip Verified | It was a breeze from issuing a boarding pass (also a seat of choice) to being seated and served with utmost warmth. Classy Crew full of zest zing and zeal. Ms. Jasmine deserves a special mention - the way she went about settling pax on board and serving in a plea sent infectious manner.

Not Verified | Overall, a good flight in economy on Vistara. The IFE was good, the food and drinks were good and the in-flight service was warm and professional. However, the check-in process was not as per expectations despite access to the priority check-in due to the loyalty program. The staff at the counters were taking a lot of time to check-in individual passengers in the priority lane. If I had to wait in the regular economy queue, I would have missed my flight. Separately a little disappointed that on a previous review of a sub-par experience on my flight from Male to Mumbai in Premium Economy, Vistara's ORM team commented asking for booking details, it has been 10 days since I responded on email and there has not even been an automated acknowledgement of the email forget any action and I have been a CV Gold member for a couple of years now. The ORM team's job cannot be just posting a templated message.

✅ Trip Verified | My journey involved a flight from Bangalore to Delhi and a connecting flight from Delhi to Kathmandu on a premium economy of Vistara. Unfortunately, the initial flight from Bangalore experienced a half-hour delay, which caused concern as I had a tight connection in Delhi to catch my Vistara flight to Kathmandu. Upon arrival in Delhi, I immediately proceeded to the International transfer office to seek assistance. Regrettably, the Vistara staff informed me that I would not be able to catch my connecting flight. They mentioned they could provide an alternative, and I suggested two possible options: Royal Nepal Airlines A330 and Air India A319/20. However, the staff working there insisted that no alternatives were available and informed me that I had to stay in Delhi for a day. When I requested accommodation, the Vistara staff provided the name of a hotel called "Saptagiri." Concerned about the poor reviews of this hotel on Google Maps, I asked for a better alternative. I was directed to speak with a senior staff member who wore an Air India identity card. This individual was incredibly rude and unhelpful, insisting that I had no choice but to stay at the designated hotel. His behavior was both dominating and frustrating. Upon arriving at the suggested hotel, I found it to be in a deplorable condition, far worse than expected. To my shock, the hotel owner informed me that Vistara Airways had only allocated Rs. 400 per guest for food, which was wholly inadequate. I eventually managed to return via Vistara Air on the 17th, but this entire experience has left a lasting negative impression. I regret to say that I will no longer consider Vistara Airways for my future travels.

Not Verified | After a fantastic flight from Mumbai to Male on Vistara Premium Economy, I was a bit disappointed on the return flight with the food and crew service. The crew was just not as attentive. The only choice offered was between a veg and non-veg meal. I opted for the non-veg option but the food was not very good, unfortunately I was super hungry by that time. The crew offered beer which was warm and had lost all its fizz. Boarding and onboarding experience were fine, seats quite comfy and the IFE has enough to keep you entertained. Hopefully Vistara standardises the softer parts of the on-board passenger experience to align with the good hard product.

Not Verified | This was my first international flight with Vistara and overall a great experience. The crew was attentive, menus were offered with options of 4 main courses and even the drinks were refreshed on a short 2.5 hour flight. The Premium Economy seats are quite comfortable and offer lots of legroom. The Vistara IFE has also improved quite a bit and there are enough options to keep you entertained. Overall very impressed with the flight and would look forward to flying a longer international route with them in the future.

✅ Trip Verified | They charged me $70 for having a slightly larger carry on from Cochin to Delhi. The customer service is slow and they are unprofessional in the way they handle extra charges.

✅ Trip Verified | I always judge a company on how they handle changes to normal procedure. Vistara 100% fails. I first tried to change my ticket to different date. I tried online and my booking disappeared. I called and was left on hold for over an hour before I gave up. I then tried to cancel my reservation. The service representative simply hung up on me. So, I used the ticket. The airline staff are some of the rudest people in the world. What happened to customer service? The flight was fine. The breakfast was inedible, except for the bread. For lunch there was a Thai dish offered but there was none left by the time the attendant got to me. I had some nonveg chicken dish. It was terrible. One hundred percent inedible. All in all I was completely dissatisfied with Vistara for this trip. A couple of important lessons I learned. First, there's no advantage in flying economy premium. Second, Vistara is fine if you have extremely low expectations and don't try to change anything or deal with customer service. In the future, every time I see the advertisement that Vistara is the best airline in India, I'll probably laugh out loud.

✅ Trip Verified | I was on a Vistara flight UK874 from HYD to BOM, and one air hostess Jugnu has been one of the most kindest and genuine air hostess I’ve come across. She was extremely hospitable and just talking to her ensure us a pleasant flight.

✅ Trip Verified | I booked a ticket for 2 from Bangalore to Chandigarh on a single PNR but they allotted us separate middle seats. When I requested them to allot seats together as we are traveling on a single PNR, they simply refused and rather demanded extra money if we need seats together. Very bad experience.