Virgin America

We flew to Fort Lauderdale in December from Los Angeles round-trip. The new A320 aircraft's are very nice although a little small for a 5-6 hour journey. Return flight delayed extensively as staff were shuffling luggage from the aircraft belly to the overhead bins all in the name of aircraft balance and safe takeoff. The ritual lasted over an hour and not called for at all. The staff and attendants seemed cranky. Flights should not be overbooked and luggage balance issues should be solved outside the aircraft. Furthermore attendants and crew should be less cranky on a four star airline.

JFK-LAX. Flight delayed by almost 4 hours due to late arrival of the incoming aircraft (due to bad weather). Virgin compensated each passenger with a $50 credit for future travels with Virgin. I was quite impressed as the delay wasn't exactly their fault. I've flown with different domestic airlines and I found that Virgin has the friendliest and most helpful flight attendants. IFE is ahead of other airlines. I also love the cabin ambience and mood lightning. Highly recommended.

Flew from SFO to Orlando with family including my disabled parents. Crew on flight from SFO to Orlando were excellent. However I was very disappointed with the entertainment options were very narrow and you had to buy everything false advertisement when they say you can watch Youtube. You can't they only have a very select videos and you have to buy every film you want to watch. On return from Orlando the crew were rude. Expected to pay for blankets however they didn't come to ask if we wanted to buy them or not.

New York (JFK) to Vegas. Best airline I've flown on (domestic or international). Very comfortable seats. Onboard has a nice modern look to it. Great entertainment system. You can order your snacks on a screen in front of you. You can pull out your laptop pay for satellite Internet (which works) and be connected the whole flight. Overall a fantastic airline.

Flew ORD-SFO-LAX going out LAX-SFO-ORD going back. Longest layover was 3 hours. Seats were very comfortable on an A330 very nice retro look to the plane. Excellent customer service good value for the money. Both on the ground and on the plane VA staff friendly and helpful. Would definitely fly again.

San Francisco to Washington DC in main cabin select Row 5 and back on same route 5 days later. The Red touch screen is far advanced over other US airlines. The ability to open a tab for meals snacks and entertainment selections make Virgin in a century beyond their domestic competitors. The service was excellent and on time departures and arrivals made the trip even better.

The only way you could enjoy flying this airline is in the few first class seats. Regular seats are miserable and with three seats across terribly inconvenient for bathroom breaks. Only two bathroom locations - one in front for first class only and one in back for everyone else. When first class is "fed" the entire plane fills with the smell of their food and the only food everyone else can get is overpriced and unhealthy. The most miserable flight I've ever taken. I will not be a repeat customer.

Main cabin select (front row economy) from LAX to Seattle. Full flight but handled well by crew. Like the touch screen ordering of snack type food and drinks. Plenty available. Economy select are emergency exit and front economy seats resulting on more leg room. Worth the money if you get a good deal. Seat comfort okay.

SAN-SFO-SAN in Main Cabin Select. Flight out was on A319 and flight back was on A320. Both planes were new and clean. Check-in at both airports was fast and easy with priority lanes. Priority lanes for security at both airports provided. Priority boarding honoured. Cabin crew generally friendly. Ample legroom in MCS with free AVOD food and beverages. No hot meals available on short flights. Mood lighting upon boarding was interesting but definitely made it harder to see seat numbers especially on evening or night flights. Both flights generally on time. Can't comment on luggage delivery as I only had carry-on. Overall a great product and definitely the best domestic US airline out there. It's a shame they don't have their own lounges but they'll probably be my first choice for flights in the US and they offer great value for money too.

SFO-IAD-SFO on November 2 and 4. Great service from the staff both on the ground and in the air. While there is food for purchase in the main cabin there is a good selection. The roast beef sandwich is really quite good.