Virgin America

Flew IAD to LAX in economy. Good seat size wider than other airlines at 19.7 however seat pitch was 31 which is about average. It's slightly different than other airlines in that you have to use the touchscreen to order food or drinks and the FA would come in to your seat with your order. The plane A320 was modern. The IFE system included excellent channels and wide variety of music. Compared to other major carriers like United American and Delta Virgin is superior when it comes to in-flight services.

LAX-SEA roundtrip. I travel to Seattle on business 3-4 times a year and ever since Virgin America began nonstop service on this route it's been my preferred airline. The service is professional seats are comfortable food and IFE are superior and when things do go wrong the staff are much more forthcoming than Alaska or United.

From San Francisco to Las Vegas. Flight was very smooth. Served soft drinks. No delay at all. Cabin crew were helpful and hardworking. Nice journey for me. Flying time was only 1hr and 20 mins. Cabin design was very modern.

First experience with VX and I was pleasantly surprised. I only flew between SFO and LAX but the staff and cabin ambience was decidedly different from others and when I needed to change my return the counter staff was delightful. The product is a notch above and the welcomes seemed far more genuine than I have experienced on other US carriers. A good choice.

Very disappointed with Virgin. Our second flight with them and it was not very good. Flight was from LAX to SEA seats did not adjust credit card sliders did not work on TV so we could not purchase food or movie flight attendants were not responsive. Asked for a headset and was told they'd bring one several times and never did. Never said why just didn't come back.

The plane was clean and in good condition but on both legs the flight attendants seemed annoyed when you asked them for something. They seemed like they wanted to do the least they could for you and were surprisingly unfriendly. The flight was on time and otherwise smooth.

I have been flying the SAN-SFO route for over a year now. Compared to the other options I have VA is the best I have flown. Staff are great the terminal (in SFO) is better than most 5 star hotel lobbies in terms of available eateries cleanliness and overall ambience. I have had a couple late flights into SFO - but that can be chalked up to the ridiculous fog cover during the winter months.

We flew from Ft Lauderdale to SFO. Our seats were at the very back and that was fine. We were delighted there was no one in the third seat until I discovered the arm rests between the seats didn't go all the way up. The steward took a look but was totally indifferent. The beverage cart was passed once in a 5 hr flight. The seats were uncomfortable. That was the most miserable flight I have ever taken. First and last on Virgin.

SFO-IAD-SFO on 2/6/13 and 2/13/13. Great flights both ways. Early arrivals at both Dulles and SFO. Flight attendants were courteous positive and helpful. Seats were comfortable. Baggage came out on carousel at SFO quicker than I expected or had experienced in the past.

SAN-SFO. Admittedly this is an incredibly brief (under 2 hour) flight but everything about Virgin America impressed. Flight was cheap but the experience was better than first class in other airlines. Numerous entertainment options (with excellent satellite reception) comfortable seats very attentive staff and in SFO a terminal almost exclusively for the airline. The most pleasant flying experience in as long as I can recall.