Virgin America

PHL-SEA return via LAX. Pleasant flight attendants calming mood lighting and easy-listening music in the lavatories during flight. Although some of the hi-tech features on their seat-back entertainment system are not available yet there is certainly enough to keep one occupied and I can no longer accept doing a cross- country flight on any of the other "greyhound of the skies" US domestic services.

I flew round trip on Virgin America from IAD to SFO. What truly pleasurable trip. Love the comfortable seats the entertainment system and the staff. After the abuse I have suffered on several other airlines recently Virgin America is going to be my first choice from now on.

SFO-JFK. First class on A320. The check-in time was fast and efficient. The clubhouse lounge was nice and clean. Good selection of food and drinks. Flight attendants were OK for the flight. Seat was soft and comfortable. Entertainment system was a little complicated but had a good choice of movies. I slept for a bit but felt a little hard to sleep because it is a cradle seat. Food was good and their was a nice selection of drinks. I would recommend VA but I would suggest that they lower the price for First class a bit.

LAX-SFO. The best airline for domestic flights. The IFE is expansive which includes the local channels and WiFi. Highly recommend.

Boston to Los Angeles with my two boys. One has a peanut allergy and although I don't expect accommodation just for him I was surprised that I was basically ignored yet other airlines always provide a "buffer zone" as well as a peanut-free environment. We were not informed our seats did not recline. Having a medical implant in my neck and a head rest that couldn't be adjusted I was in pain. There were 3 empty seats behind us. My boys moved to them because they were so uncomfortable. I was about to join them but they were told by one of the flight attendants that they couldn't sit there. Apparently they each cost $129 more and I would need to pay $387 to have seats that reclined. The seats were empty but still given my situation I wasn't allowed to sit there with my boys who were very upset. What I cannot accept is the fact that a man in my row sneaked to the same row across the aisle and sat there the whole flight for no additional fee. In my 60 years of flying I have never encountered such a rude flight team. I will say the plane was upscale and clean but who cares when it severely lacks in humanity.

Very good airline and my favorite for domestic travel. I am a 2 million mile flier on United and I have now switched to Virgin America. I have flown seven round trips this year on Virgin. The food is very good compared to any other US domestic airline. The entertainment is fantastic. There is WiFi. The seats are reasonably comfortable. Although it does suffer from the same horrifically small legroom in economy class it is better than the majors.

LAX-MCO-LAX. The planes are new crew friendly and the seats wide. This trip was the second time flying with them and have been impressed with the service.

Four members of our family used Virgin America for our return flight from San Francisco to Chicago. Included in our party was our 81 year old mother who uses a walker. She always gets a window seat for the least possibility of the need to move. The flight became unbearable when 5 passengers from the back came to visit with the 3 passengers seating directly in the row in front of us. As they ordered several rounds of alcohol they begin cursing. What made matters worse is that when we complained to the steward they suggest that we move to the back of the plane and that there was nothing they could do. Due to our mother's condition we were unable to move but they continued to bring the rounds of alcohol to the party in front of us. We felt like we were in a bar our fight was from 7.45pm to midnight central time and our mother had to endure 3 hours of torture. We will never use this airline again.

Trip from IAD to SFO was canceled resulting in missing all connecting flights with a partner airline. The partner airline (Air New Zealand) was a good deal more helpful in sorting out the mess than VA was - clearly staff are not trained for unforeseen circumstances for though they seemed to keep it together when things were running smoothly they fell apart as soon as things weren't. Faced with an angry stressed-out mob of people staff couldn't project the kind of authority and knowledge necessary to calm nerves. The agents on the phone were worse. It took me five tries to get the documentation I needed for my insurance claim which has yet to arrive. A canceled flight is bad enough; incompetent handling afterwards is worse.

Short flight Las Vegas to San Francisco. Very comfortable seats in Economy. I enjoyed being able to watch ESPN coverage of the Open during the flight. Very short check-in queue at Las Vegas (other airlines nearby has long lines). A pleasant experience.