Turkish Airlines

✅ Trip Verified | 1. My original flight was from SFO to BOM via IST and I caught covid 1 day before the flight. I called Turkish airlines multiple times to let them know if the same and that I needed to change my reservation. They told me to submit a feedback and after waiting for over a month and over 100 calls to Turkish Airlines, I never got the flight re-scheduled not I got full refund through them. Turkish Airlines website says that they offer full refund due to COVID. I had initially uploaded all the documentation (PCR tests, Passports, etc.,) 2. I eventually made another flight reservation through TK website and at the destination my bags were lost by Turkish Airlines. My bags were checked through to the destination. I received my bags after several phone calls to BOM airport and more than 24 hours later. I received $0 as compensation from Turkish Airlines. 3. I had flown business class throughout and TK, as part of miles&smiles only gave me economy miles. When I submitted another feedback form to claim miles for my business class paid upgrades, they denied and said they only give miles for the original paid ticket. I wouldn't recommend flying with them. They have bad customer service.

✅ Trip Verified | Booked FRA-IST-NBO. Delayed out of FRA with no explanation. Cabin crew could offer no explanation on my onward connection other than that the connection was on the screen in the cabin. They didn't even know what gate we would arrive on and refused to ask the captain. After arriving in IST 30 mins late we spent 20 minutes taxiing to the gate. No assistance at the gate for all transferring passengers. With 20 mins before the onward flight it is futile to try to make the connecting gate. Totally unsuitable for a hub operation unless you got a day to walk to your next gate. Made it to the TK service center and they offered a hotel and rebooking on the same flight to NBO the next day. I was not spending 24hrs in an Istanbul hotel so opted for the IST-DXB-NBO connection. Again a delayed 15 min departure from IST to DXB and although transfer time in DXB was 90 minutes i had to hurry to transfer between terminals. Made it to NBO at 1330 local, 10 hours later than the original flight. Overall poor inflight product and service from Turkish Airlines, both on the ground as Inflight. The only thing that did go right is that they managed to get my bag on the same flights as i was on.

✅ Trip Verified | Terrible experience. Started with a very poor check-in experience using their appp, and wouldn't progress past the seat selection stage where it kept glitching so I had to do it on my laptop instead, and then the app wouldn't show the boarding passes. Then, at the gate despite an announcement saying boarding would be by seat number, it was simply a free-for-all and the staff didn't even try to order things. I was in the middle passengers to board the aircraft. As I was at the end of the tunnel just about to get on the plane, the airport staff brought down passengers with mobility issues or requiring assistance. Myself and another passenger stood aside as asked (and as you should do) to await these passengers being boarded. Turns out that was a big mistake - several other passengers pushed past us (and those with mobility issues), which is relevant later. When finally aboard, it was clear that the flight was overbooked as noone could find anywhere to put their bags and the queue in the aisle was very long and slow. The passengers who had shoved past were getting their bags slotted into the last remaining spaces by crew. I also noted one gentleman who had severe mobility issues and who had been brought to the aircraft by wheelchair being asked to move seats by a crew member and struggling to do so with no assistance. Then I was told that my bag would need to be put in the hold. I tried to protest, explaining that I had intentionally travelled long-haul with hand luggage only to avoid these waits at the carousel and potential delays and missed connections, and had had recent terrible experiences with this, but the crew were entirely unhelpful and just chucked lots of our bags in the hold. These are all people who boarded around the middle of the cohort, so I can only imagine how many bags were relegated to hold in total. There were no reminders from staff to remove important or disallowed items from bags before they were taken to the hold - hopefully noone left their passports in there! This was all followed up by one of the most uncomfortable seat experiences of my life - and that's coming from someone who can sleep pretty much anywhere. There was barely any legroom, the seats weren't particularly comfy and as soon as the person in front reclined even slightly the screen was practically in your face. Arm rests also in an odd position. No USB or other charging points which is quite unusual these days. Not woken for my meal, so didn't have anything, and was only lucky to catch someone's eye long enough to get a drink. I flew with Turkish Airlines a few years ago (LHR-HK via IST) and actually had a very nice experience, but they have definitely gone down the pan since then with none of the nice touches. Would absolutely pay more to avoid flying with this airline in future.

✅ Trip Verified | The customer service is terrible, they communicate with you via feedback, that's not helpful when you are rushing. They canceled the flight, we were promised our Uber fees would be reimbursed at the airport, but no one reimbursed it. I reached out and I was promised I would get it in miles, but I haven't gotten a dime back. I wish they never canceled Moscow flight, I would never use Turkish airlines otherwise.

Not Verified | Had and amazing flight with Turkish Airlines on a one way ticket from Antalya via Istanbul to London. Flight was late leaving Antalya to Istanbul but made up time to get my connection to London. Full flight from Istanbul to London where the crew perform well and was calm and professional. Nice food in economy which I ask for seconds. Enjoyable smooth flight and landed in London Heathrow bang on time. Wish I had more time to explore Istanbul new airport. Will definitely fly Turkish Airlines again.

✅ Trip Verified | It was the worst experience that I ever had. I bought 3 tickets for myself, my wife and my 19 month old son since we need extra room when we are flying. We flew from Los Angeles to Tashkent via Istanbul and back from Tashkent to Los Angeles after spending 2 weeks in Tashkent with 3 days stop in Istanbul. We really liked Istanbul and it's touristic attractions. We bought tickets via Expedia and I paid full price for my son's ticket. When checking in in Istanbul TK representatives told us that we have to buy new ticket for our son since the one we bought was a child ticket, but it has to be a baby ticket as our son is under 2 years old. They told us that on previous 3 hops TK made a mistake allowing our baby onboard and they sent us to to a ticket office where I got charged an additional 130 USD for a new ticket for our son. It's the kind of Turkish Bazar experience you get when you deal with TK. It was a very stressful situation for our family as we were almost late to our flight to LA. I was very angry and was not able to sleep during our flight to LA. It's a completely different experience with Turkish Airlines in other countries as in Tashkent/Uzbekistan and Los Angeles their representatives are more customer focused. 3 years ago I had another bad experience with Turkish Airlines in Istanbul when TK oversold tickets to our flight to Los Angeles. They push people who bought tickets in advance with cheaper rates to stay and chose a different flight making a priority for those who paid higher buying tickets closer to departure date. That creates a stressful experience for the passengers since they don't have seats on their boarding passes. They first push you that you don't have seat available and later gamble proposing bonuses to passengers to abandon a flight and you have to stand firm to take your flight. Somebody agrees at the end to abandon a flight. Our Turkish Airlines experience was so bad that it spoilt our impression about our vacation in Turkey. We would try to avoid this airline and country in overall for upcoming vacations.

✅ Trip Verified | Because of covid and the fare I paid, my expectations were low. However, it ended up being one of the best experiences, the other one being with Swiss Airlines over a decade ago. The food did not give me the indigestion I usually have with airlines food. It was fast and expeditiously served without the personnel being rude, dismissive, or in a hurry. Some bad turbulences were well handled. People may think that there isn't much an airline can do about turbulences, however, I have flown a lot in this lifetime. If you pay attention, there is actually a lot that can be done. I have been on many flights where I expected something like the felt slippers to be provided. Feet can start hurting and aching when stuck in hard shoes for 10+ hours. Nothing was ever provided. Restrooms were very clean. I have paid more for tickets for shorter flights on hyped airlines where strangely it wasn't feasible to keep the restrooms clean. Customer service, on the phone as well as at check-in at the airport was very professional, meaning detailed and efficient without making me feel that they are forced to serve me because I paid for the ticket or because they have security regulations to follow.

✅ Trip Verified | Took TK from Manila to Ankara via Istanbul in Business Class with A350. I used to fly the same route with Boing 777. Both are good planes but A350 has a better concept for Privacy I guess the families with children may prefer Boing 777. Departed on time received good service and good food. Wi fi was excellent. It seems like There is some additional investment on cabin crew. This time I found them much better, well trained and service oriented. Istanbul to Ankara it was Boeing 777 which was unusual and Business class had 60 to 65% occupancy. This flight was probably the worst domestic flight experience I have ever had. Crew was so noisy talking to each other and using the trolleys to serve the meals. On the way back from Istanbul we had approximately 40 min late departure due to connecting flights and it was also a nice flight

✅ Trip Verified | I flew together with my girlfriend, our flight was delayed for more than 4 hours. Passenger rights regulation EC261/2004 states a compensation of 600 euros per ticket. Turkish airlines, starting offering 25.000 miles. They don't need to offer anything as the regulation states clearly the compensation. I complained and they offer more miles, then I complained again and they offer more miles again when I clearly stated that I don't want their miles. Be careful with this airline, they don't respect the passenger right, rights which can be download also from their website. Further more, according to their own rules, for a delay of more than 3 hours, you have the right to have a cold/hot drink, a snack and a meal. When I asked for it at their desk at the airport, they said that as the flight was delayed for less than 5 hours, I have to ask for these at the boarding gate, gate that would be shown 4 hours later. Finally at the gate they offer a bottle of water at room temperature, nor cold nor hot and a disgusting looking sandwich that of course we didn't take.

Not Verified | Preserve your sanity and AVOID this airline. I purchased my tickets 3 months in advance, and they have cancelled several legs of my itinerary four times so far. I believe they overbooked and kicked me off the flight because they were able to sell my tickets at a higher price to someone else. They provided no explanation but simply that the flight has been cancelled. It is a nightmare to rebook. Their system is set up to make you frustrated so that you cancel the flight, and rebook at a higher price. They have other flights available that they will not give to you saying your class (Economy/Business A B C Z I) do not match. Shouldn't they accommodate the customers to their best since it is Turkish Airline's fault? Right before our vacation, it turned into a nightmare. So much stress because of their unprofessionalism. Do yourself a favor and avoid Turkish Airlines. It is not worth the stress.

✅ Trip Verified | Online check-in and baggage drop have been relatively smooth, boarding too. Flight staff had been seen arguing before take-off which gave passengers an uncomfortable feeling. Comparing to the hospitality we were experiencing in Japan, the flight staff has been rude, tired and forgetful. With the seat belt sign turned on, seating in a window seat, I kindly asked for a tissue I did not receive, despite reminding the stewardess once more. We had a slight delay in departure but we arrived on time, which I really appreciated. The aircraft was old, with narrow seats and not a lot of legroom. My friend who is 186 cm tall had a hard time seating in the middle seat. Despite expensive price for the tickets, Turkish does not allow to choose your own seat - not when you buy nor when you check-in. Seat prices were ridiculously priced, where the extra legroom cost almost 90 EUR per person, per flight. My food was served lukewarm and the fresh bread was served to our hands before we could use their wipes to clean them. Taste was acceptable, portions are somewhat generous but the ingredients were repeating themselves. That includes our return flight. Onboard wifi was for free for Miles&Smiles members, but only 10 Mb which is laughable. The internet speed was poor and after trying 15 minutes to connect to the WiFi service, I shut down my phone after 5 minutes of trying to read some news. Unacceptable for this day and age. Overall, I would not recommend this airline.

✅ Trip Verified | It’s not our first flight with Turkish Airlines, but this is the first that disappointed us before even getting to aircraft. We arrived to the airport 6 hours prior to check in. The staff saw us there. When they started to prepare for check in we moved to the line for infants as we travel with three kids and one of them is just 2 years old. The woman at the desk started arguing with us that he looks older. Quite an argument! Then she asked if he has a seat - and if he has he’s not consider as an infant! Do you believe it? We buy a seat for our kids long before they are 2 because it’s the matter of convenience, not the age! Then, we moved to common line, but of course our place was already took by other passengers and the staff told we have to get to the end of the line. Seeing us with three young kids 7 and under, with two carts full of suitcases and knowing we arrived much earlier than other passengers they moved us to the end of the line! Should it be Lufthansa or even Turkish Airlines in Turkey they would let us pass through the infant line without any questions. It’s sad that the Turkish values of caring about children and families and Turkish Airlines high standards of service are not relevant for some representatives of the staff. Should I have a long flight next time I would avoid this company!

✅ Trip Verified | Disappointing service and I haven’t even flown yet! Rescheduled my flight + 1 day - no compensation or even consideration for the inconvenience it has caused me. It’s cost me a day of work and also an additional hotel! Never using again!

✅ Trip Verified | Cabin crew on all flights were unsmiling and not friendly. On flight from Istanbul to Vancouver there were no snacks and service was almost 10hours apart. Probably the worst service considering galley was so noisy even when they were not offering any service. Cabin crew only smiled when talking to each other and not to customers. I have flown cross Atlantic business class on Lufthansa and Air Canada and both are miles above Turkish airlines Had a short connection in Istanbul from Dubai to Vancouver, bags were tagged priority and yet it took over 1 hour to get my bags on arrival in Vancouver. Not sure I will fly with Turkish again, overall not impressed with Turkish airlines

✅ Trip Verified | They disregard responsibility for their mishandling of bookings. Their grievance process, which they call “Feedback”, is disconnected and frustrating. I will not use Turkish Airlines again. Turkish Airlines cancelled my return flight, yet never notified me. They say, by their “Feedback” email response, that they sent me a SMS about the flight cancellation on February 18, 2022. My text message log shows no such message. That would be a message that would have grabbed my attention and led me to make alternative arrangements. No contact from them was made by phone, email or text about this. They did have all of my correct contact information, demonstrated by several texts and emails received about small changes in my outbound flight time. I also was not notified at my outbound flight check in that the return flight was cancelled. No alternative flight was booked by Turkish Airlines. This led to my being stuck at the Tel Aviv airport, having to return to the city overnight, and flying out the next day: a 19 hour delay and extra $489 of expenses. Turkish Airlines denied all responsibility and did not provide any compensation. There was a United Airlines (a Star Alliance partner) flight 4 hours later than my cancelled flight, which I requested on the phone with a customer service representative and from the ticketing agent at the airport, but this was not granted. Customer Service by Feedback is a brick wall. It is all done by email, and their email response closes the case. The phone customer service agents tell you that everything is handled by Feedback email. The Turkish Airlines website says that they aim to respond to Feedback within 1 week. This does not provide any assistance when you need it at the time of your travel. All of my responses to Feedback came more than 1 week after submission, and only after I called and was told that the response will be expedited. Feedback 1: after 3 weeks and no response, I called, and was told I need to send a new Feedback email. Feedback 2: Claim denied. They allegedly sent me a SMS on Feb 18, which was more than 14 days before my flight, and that absolves them of responsibility. Their email also says that they offered an alternative flight 2 hours later. Feedback 3: I submitted my text log from Feb 17 and 18 showing no message was delivered to me. I pointed out that I was at the airport at 6 am for my 8:30 am flight, I was not offered a 10:30 am flight that they say they offered me in February, and a 10:30 am flight did not connect with any flights from Istanbul to San Francisco. Their Feedback response: Denied – SMS sent February 18. Lessons I learned: Avoid Turkish Airlines. Check and reconfirm all flights ahead of time. Fly nonstop whenever possible. Purchase travel insurance.

✅ Trip Verified | Turkish is known for its good service. The aircraft is new and service is fine but the seat pitch is probably the worst I've seen. Very disappointing.

✅ Trip Verified | Seats were either broken or not functioning well. The flight attendants should come to push or pull the seat back and the leg rest. The nightmare was on the return flight. I arrived with my family about two and a half hours before the flight just to find that we have no seats. No explanation was provided by the staff. The first one lied saying it was a system issue. She then left and asked us to wait. I waited for about 1 hour with nothing done and not a single word of sorry. I found later they booked for some VIPs at our expense. When I objected, they tried to find a solution.

✅ Trip Verified | I am not sure why this airline gets such poor reviews, ok out flight was delayed by on hour and we boarded by remote stand which was a bit annoying. Service on the flight was first rate staff were friendly the food has to be one of the best meals I have eaten on a flight. The selection of shows and movies was wide and easy to find something to watch. If you compare this with most European carriers you get none of that, last flight on LH was a bottle of water and a small chocolate bar. What I did find odd was how rude the passengers were to the cabin crew and how well the crew handled it. I am definitely looking forward to my next flight

Not Verified | Flights from London to Istanbul, then to Cairo and then return. Flight to Istanbul was ok, food served and service was reasonably quick. On arrival at Istanbul airports there was no gate listed for onward connection and the connection was tight-Istanbul airport was terrible. Finally found the connecting gate - this flight was a Boeing 737 - old, hard seats and a full flight. Again a meal served-tepid but edible. Landed on time. Return flight was from Alexandria airport -5 security checks before we could enter the plane. Aircraft was on time but half way through the flight there was a medical emergency, which was dealt with admirably by the crew - luckily there was also a doctor on board. We were served breakfast. Final flight was Boeing 777 from Istanbul to London - served the same breakfast but no complaints as some well known airlines handout a packet of crisps. The only real complaints are the airports - both Istanbul and Alexandria-they both need better communication.

✅ Trip Verified | I was flying from Istanbul to Lima via Panama. My ticket from Panama City to Lima was with Copa airlines, which was booked by Turkish Airlines and it wasn't me who booked the tickets with Copa Airlines. Before the day of the flight, I was able check in online for my flight from Istanbul to Panama, however, their website wasn't letting me check in online for the other connecting flight. I had received a link from Copa Airlines as well to fill in health related details, and other questions on destination, citizenship, residency, etc. After filling all that, the website had clearly said "no transit visa required" for Panama. Next morning when I reached Istanbul airport, they gave me only the boarding pass for first flight. When I asked them for the 2nd one, they said I'll get that from Copa in Panama. They had also put my luggage until Panama, which I had asked them clearly if that could cause any issues. However, they said everything is fine. Finally at boarding, I was stopped from boarding saying that I need a visa for Panama because I'll have to get down to get my luggage and hence will need to exit the transit zone. When I said this is Turkish Airlines fault then as I had clearly asked them about luggage, the guy admitted it was messed up by whoever gave me boarding pass. However, then they made up some rule that because my return flight to London is not through Panama but rather through Amsterdam with KLM, hence I need a visa for Panama. I have no idea what rule is this and why should my return flight have anything to do with my transit visa. I asked them to show this in writing and they just wrote the reasons on my boarding pass! I asked them for written proof which can be validated and have been trying to contact them over this from the time I have returned back to London. They keep closing the tickets and do not still provide any proof. The latest ticket is still open since Sep 20th and they have just stopped responding. I lost a lot of money (close to 3500 GBP) because my return flight was not refundable and some of my plans/trips in Lima weren't refundable. These morons have still been hiding and do not respond. Worst customer service ever. They also made me run around in Istanbul airport from one counter to another without giving any proper response after I wasn't allowed to board. And finally I had to return back to London with a last minute expensive ticket (990 EURs)

✅ Trip Verified | Istanbul to Manchester in Business class. The flight left on time but the service was appalling. After take off they served breakfast with little or no interaction with me. After clearing away the curtain was closed and the crew disappeared into the economy cabin. They ignored the premium passengers. They looked like they didn't want to be there.

✅ Trip Verified | Overbooked my international flight and somehow I got on standby. After not being able to get anyone to take their offer of 400 euros, hotel, and accommodations, they bumped us all to the next day. Afterwards the customer service was extremely rude ... saying how they have no patience for anyone because they have to deal with bumped passengers everyday. While we were told we were getting the same offer as the other passengers, our accommodations and meal met the bare minimum legal requirements. Our hotel was over 1 hour outside of the city. No toilet paper. Not a nice hotel and very far away from anything. The free meal consisted of cold mashed potatoes, pasta, and cold cuts. In order to get the 400 euros we need to leave a message on their feedback forum and hope to get a response in a week. I'm staying in the shabbiest hotel I've ever stayed in while I have a very nice hotel booked and paid for at my destination. I will never fly Turkish Airlines again.

✅ Trip Verified | I flew from Bahrain via Istanbul to Naples for business. I returned via the same routing roughly a week later. The final leg of the return flight was via a Gulf Air codeshare. Turkish Airlines representatives on the aircraft were courteous. The aircraft seemed clean and generally well-kept. My luggage made it to its destination. It was not damaged. Their website made it relatively easy to select seats on the non-codeshare legs of my journey, and to do the initial check in process. Turkish Airlines does not administratively handle codeshares well. There is no online process on either airline to select a seat or upgrade the codeshare leg. The boarding passes are not valid on the codeshare flight and have to be reprinted at the gate. Gulf Air basically rechecked me in and re-reviewed my passport, visa, etc. At least my luggage checked through. Our flight returning to Bahrain departed the airport (Naples) a little over 30 minutes late for no reason that seemed apparent. Granted, Naples is a dumpster fire of an airport, and this did not help, but no one explained to us what was going on or why it was late. We still made it to the aircraft 10 minutes before take-off. There was no effort to get us back on time. There was no sense of urgency. No one explained to us what was going on. The overheads were stuffed completely full before even 50% of the passengers boarded. The crew started playing 'Tetris" with the overheads to make stuff fit. This caused another 20-minute delay in Istanbul as someone's laptop was missing. It ended up at the opposite end of the aircraft. So now we are 50 minutes late, for no good reason, for a 1+40 connector at Istanbul. The crew in the cabin seemed unsure about what gate we were pulling into at Istanbul. For a codeshare flight international connector, it was impossible to pick two gates farther apart. Deplaned at terminal F, boarded terminal A. GPS tells me I walked (ran, actually) 1.6 miles gate to gate. If you keep people informed, they are less stressed. Make every effort to be on time. This should be priority 2, right after safety. Enforce carry-on rules and manage the overheads. This costs time for no good reason. Clean up your codeshare process. I will now avoid codeshares with GCC and Turkish Airlines. Manage your gate transfer process. I realize there are limitations based on airport configuration.

✅ Trip Verified | Istanbul to Beirut. This is one of the worst airlines I've ever had to deal with, staff are very rude, like you won't imagine how rude, I was traveling with my family, wife and toddler (under one year) and they refused even to cooperate or help when we missed our flight after closing the gate early without even notifying or calling upon travelers, while my wife was breastfeeding the baby! When the gate was closed and the airplane was still on ground, they referred me to a "care office" 15 mins walking from the gate, the attitude of what so called "care office" was surprising to us, and those rude staff referred us back to a hotline that is busy, and when someone answered finally, she referred me back to the "customer service" on the website! This process took more than one hour and of course we had to book new tickets. My advice especially to traveling families: do not book with those rude people, their low ticket price comes with low morals and low attitude.

✅ Trip Verified | My flight was scheduled on 30th September 2022 to Doha via Istanbul. As per recent travel guidelines for passengers traveling to Qatar, Antigen test is mandatory only of visitors and not permanent residence or citizen of Qatar. But the staff in Boarding pass counter seems trainee. Since he is confused, I was forced to take antigen test. Since am in final day of my Visa I was disturbed and rushed to take antigen test. So it cost me CHF.40 as well as 1.5 hrs. 1 of my colleague who is traveling to Qatar in same day through Qatar Airways not forced to take any antigen test. This was totally unacceptable. The staff issuing Boarding pass seems not skilled. Here after I will never book Turkish Airlines. Secondly we had connection flight at Istanbul with 1.5hrs transit time. But flight departure time Zurich delayed by 1 hour. To cover up this we had big running in Istanbul since connection flight is different gate.

✅ Trip Verified | The plane arrived 3 hours later in Istanbul airport and all this time we were waiting in the security zone. After one hour of flight, we were brought food. The stewardess said that today only beef. But there was no beef. I asked where is the beef, to which she replied that there was minced meat in the sauce. I showed her that in the sauce there is only fried tomato and eggplant. My body does not accept such food, but the stewardess said that there is nothing to replace today. In front of me sat a young family with three children. After lengthy negotiations, the children were brought chicken. Thank goodness at least the children were able to eat. After a ten and a half hour flight, food was brought to us again, but this time only chicken with no choice. This was my first negative experience with Turkish Airlines.

Not Verified | We have flown Turkish Business class previously which is sensational, economy is excellent providing it is not their low budget partner, Batik Air. Just check who you are actually flying with.

✅ Trip Verified | You can not talk to anyone, all agents tell you they can not do anything and will advise you to leave feedback which no one answer, I am a business class customer and sent more than 8 feedbacks and 7 phone calls and no answer, my flight less than 12 hrs and I am stranded.

Not Verified | Malaysia to Zurich via Istanbul. Delayed for an hour. Something was wrong with the plane and had to taxi back to get it fixed and refill the fuel used while taxi. Food was really bad and tasted odd.

✅ Trip Verified | We flew from San Francisco to Bahrain via Istanbul. We landed in Istanbul at 5pm to get our connecting flight to Bahrain at 8pm. The flight was delayed almost two hours, which we understand happens. We went to the boarding gate one hour before departure. The moment they started boarding, my husband went to buy water. I stayed next to the gentleman boarding the plane. They said last call and he asked me if we were in this flight, I told him yes, my husband is just paying for the water. One minute after I turned around to board and he told me that we missed the flight. He didn’t even tell me to board now when he asked me if we were on this flight. I stayed paralyzed at the boarding gate watching how they removed our luggage 20 minutes after. I have never experienced such a horrible moment in my life.

✅ Trip Verified | Flight from Tel Aviv to Miami with layover in Istanbul. September 28. 10pm flight from Tel Aviv got canceled after we already boarded plane and by the time we left to get hotel it was 5.30am (about 11 hours spent at Tel Aviv airport). They gave us a new flight for next day September 29, 10pm. This flight made it to Istanbul but with very little time to make the connection to Miami. Multiple Turkish Airlines employees on airplane and in Istanbul airport told us “it’s ok, they’ll wait for you” but with very little time, we ran across airport to make the connection. As we arrived at the gate, it had been closed for five minutes. From the moment we landed in Istanbul it was absolute mayhem. They gave us another new flight for September 30th at 2pm causing us to spend 11 hours at Istanbul airport. They told us it’s not their fault nor their problem and some laugh in our face at our disappointment. From my experience, all the staff are rude, unprofessional, and dismissive. Be careful when flying with Turkish Airlines. Your travel time may go from 17 hours to 75 hours to get to your final destination (this was my case with no exaggeration). I now need a vacation from my vacation.

✅ Trip Verified | The customer service and staff training is below standard on the ground and on the plane. handling of delays, requests and showing attempts of service is absent.

Not Verified | We flew business class round trip. The outbound was from Seattle to Tel Aviv via Istanbul. The outbound was delayed and employees gave us a personal escort because we had to run through the airport. The service on the outbound was good and food was good, not the most comfortable seats to sleep in. The return service was not great and I kept having to ask for water and had to request they pick up our trays and cups, not sure I would pay for it again. Also, our bags were tagged priority but still took forever and we missed our connection in Seattle on the return.

✅ Trip Verified | I booked 2 tickets for myself and my husband from London to Istanbul with return as well, paying extra money for window seat along with seat preference and check-in luggage. They keep on changing my seat on both flights without even contacting us and when I try to contact the customer service they were very rude informing me that is not there problem and not even bothered about it. Even the check-in and tickets offices were extremely unhelpful. If I pay my money for seat preference with my family of course I would not want to share the seat with a stranger.

✅ Trip Verified | I was late as I arrive 20mins later than the departing time but still 40 mins before departure time. However the ticket says the boarding ends 20 mins before departure. When they did not let me on the flight, and said no worry we will get you on the next flight to Washington DC free of charge. And took me to ticketing service and ticketing service said it is my fault and charged me more than 1000 USD to get on the next flight.

✅ Trip Verified | Everything about this flight was very smooth and uneventful, in a good way. Staff, both on the ground and on board, were nice and accommodating. They even went above and beyond to address our needs before we requested. The seats are comfortable with ample leg room and a good, responsive IFE system. The main highlight was the food. For a 2.5-hour flight, we got a full meal, and everything tasted great. The flight departed and arrived on time, rounding up a good experience.

✅ Trip Verified | Both flights were very comfortable with excellent service from the cabin crew. Seating on A330-300 is 2x2x2 (TLV-IST) The seats are large, comfortable and plenty of room to recline. The Audio-Technica headsets provided great sound and the in seat TV screen (in armrest) had a very good/clear picture. Wi-Fi worked flawlessly. Breakfast options were excellent (Turkish cheese pastry w/sun dried tomato paste). As always one is welcomed on board with fresh juices and a hot towel. Check in was a little chaotic through no fault of the airline as other passengers blocked access to business class check in with their luggage. Transfer in Istanbul was seamless, however, we had to clear security again. Seating on the 787-9 is 1-2-1 which offers privacy in all business class seats. The Denon noise-canceling headsets have excellent sound and noise cancelation. The lie flat seats are very comfortable. The cabin crew makes the bed (padding and comforter). Meals on the IST-DFW flight were excellent (Salmon for dinner and chicken brochette before landing). Wi-Fi was excellent. I was able to stay connected for entirety of flight. Inflight Entertainment selections were very good. As always, cabin crew provided excellent service. No issues with checked baggage. I highly recommend Turkish Airlines Business Class.

✅ Trip Verified | No matter the type of aircraft, the service is consistent across all types of aircraft. The 737-900ER has 2x2 abreast seating. The chairs are wide and there is enough room between the seats to recline. The reclining mechanism is a little clumsy to operate unlike the 787-9, hence the not perfect rating for this flight. The ICE system is in the armrest and I did not use it. WiFi worked flawlessly even though one flight attendant said that WiFi was not available. The meals were outstanding and the hot towel service very welcome. Flights were timely albeit with a slight delay. No issues with checked baggage.

✅ Trip Verified | Turkish Airlines Business Class product is very impressive. There is a separate check in counter for business class which was very welcome. The 787-9's 1-2-1 seating gives access to the aisle for each seat. Seating is very comfortable and depending on the seat, a bit narrow, however, there is plenty of leg room and the seats become fully flat (turn down service is provided with bedding and a comforter). Service from the cabin crew was exemplary. Dining is par excellence. Both meals were delicious and beautifully presented. The hot towel service was very welcome. The inflight entertainment options were very good with live news channels, music, movie and tv show channels. WiFi was excellent and worked flawlessly.

✅ Trip Verified | Turkish Airlines delay in Beirut had us sitting on the tarmac there for 45 minutes prior to take-off, effectively ensuring we’d miss our Sofia connection in Istanbul. Fast food voucher and rescheduled for a flight 5 hours later which was delayed another 2 hours. In Istanbul they changed gates on the airport monitors twice, having us running firm one end of the airport to the other - A gates to F gates and back again. If you consider how huge Istanbul airport is, you’ll feel our pain. Boarding is disorganized. They should forget their cursory attempt at food service and focus on getting people places on time! They turned what should have been a 4-5 hour transit time into a ~15 hour ordeal. I’ll only fly them in the future under duress.

✅ Trip Verified | Paid for Business Class, aircraft was old and in poor repair. Seats were poor design and not comfortable. Crew kept cabin too warm and made for uncomfortable flight. Called airline directly months in advance for window seats but not honored, assigned seats were on we site and app, but declined at the gate stating "its only a request". Then the staff had the nerve to move my assigned seat to accommodate other couple seated together. We will never fly this airline again.

✅ Trip Verified | Arrived to the airport 3 hours early. Waited in line for the plane to board 1 hour late. Sat on the tarmac for another half hour. Arrived late to the gate, because of their delay. They did not hold the connections or assist passengers with navigating their massive airport. They then sent me to a hotel that they touted as 5 Star and stated that they would provide me dinner. Did not mention that dinner would be pre selected for me and that I would have to buy any drinks for 2€ . The room is at very best, 2 star. The staff at the hotel is largely very accommodating. Initially I was overlooking their disorganized loading and unloading the plane. The app that doesn’t work for me half the time, the on board entertainment that fails to maintain volume with the headphones they give you. I will never book another Turkish air flight again.

✅ Trip Verified | We were unable to check in online. We phoned regarding this and after being hung up on twice by rude staff we were told it would be sorted at the airport which it was. However, on the way back we were told the flight had been overbooked, we were on standby but this would be resolved at the gate. It was not. We tried to talk to various members of staff but they either did not speak enough English or shouted at us. We were given a voucher for a 'meal' which got us one slice of pizza and were left to navigate Istanbul Airport by ourselves. We eventually found the place to collect our luggage but were told it was too much work for them to locate it. After insisting, we eventually got our suitcases back and transit to the worst hotel. We got a flight home one day late. We were told we would get 400 euros compensation but that did not happen today because there are no Turkish Airlines staff at Edinburgh Airport so we are still chasing this.

✅ Trip Verified | TK1304 from Malaga was delayed by 2 hours. We arrived to the Istanbul just in time to see our plane to Egypt TK0698 taking off. It took us 2 hours and 5 lines to the 5 different counters to finally get to someone from the Turkish Airlines to help us. They gave us new flight tickets in 24 hours without any excuses, just like this was normal. They also offered us a hotel to have a sleep at. 2 hours later, 05:30 in the morning we at last were checking into that hotel. By that time my 8-year old son was literally falling from his legs. Me and my wife were not fresh either. Hotel title says it's has 3 stars, but I wouldn't give it more than one given how tired their rooms are.

Not Verified | Flew from Istanbul to Manchester yesterday. Very impressed. Flight was very comfortable, staff were very courteous, hot meal and drinks were provided free. There was also a free headset and access to free tv/radio. This is back to the 'old days' of good service and enjoyable flight which took off and landed on time. Won't hesitate to use Turkish Airlines again and will recommend to others. Also very impressed with Istanbul airport. It puts Manchester airport to shame.

Not Verified | Valerie, terminal 2A, Paris CDG airport, left our hearts feeling warm with her compassion, patience and understanding whilst checking our bags. She showed us great kindness and deserves recognition for her customer service skills performed. Thank you to Valerie, if you read this, for all the small efforts which made our travels much easier while pregnant. Thank you for going above and beyond ☺️ Turkish airlines hires great assets to their company.

✅ Trip Verified | I purchased International tickets, checked Turkish Airlines baggage policy which I read as 1 checked bag per passenger for international flights. When my wife and I arrived at the airport, they charged us USD$ 6 per kilogram. That’s $238 for two medium sized bags for an international flight. Plus the aircraft was their ‘Trademark of Turkish Airlines’, I’m guessing low cost, carrier Anadolujet. That was not disclosed anywhere when the flight was booked or at the airport. We had a second flight already booked - international also - where we got hit again for per kilo for pricing. It cost more per kilo for the luggage than it did for us.

✅ Trip Verified | Skopje to Singapore via Istanbul. I had a 10kg bag of extra luggage to carry. The online estimator didn't work, nor was I able to pay for this using their app. I called the airline every day for 2 weeks trying to pay in advance, without success. Phone line was dead. On the day of the flight I attended to office in Skopje, and requested to purchase the extra luggage. They advised me this is handled at the airport and sent me on the way. At the airport I was charged 500euro and they even had the nerve to say it would have been cheaper if I payed for the extra kgs ahead of time. The flight itself was well below average. Never again.

✅ Trip Verified | I booked ticket and I misspelled 1 character in my name and kept calling customer service for resolution and help. No one helped me. We had connecting flight in Istanbul and our first flight also got late, and it took us forever to reach our to the flight. The airline didn't transfer our luggage to the connecting flight. In our flight from Delhi to Istanbul we didn't offered VEG Meal. We tried to book Basinet for bay, got nothing from customer service, tried to book from website - it failed with some error.

✅ Trip Verified | We checked in with Turkish Air in Istanbul for a flight to New York JFK thru Cairo on the 29th of Aug 2022. Fast forward to JFK and 3 of our bags never made it. We filed a claim with Turkish Air and they declined to help us track down the bags. T hey stonewalled us with no help or information, still have not lifted a finger to assist in finding our bags. We are crushed to lose 3 suitcases full of personal items and no help at all was offered. we even provided them with the bag tag numbers and everything.

Not Verified | My family and I returned from Turkey on 12th August via the Turkish airline, and we had a fantastic experience. The food was good (especially as we were not expecting any). We had flown to Turkey via easy jet and had received no snacks or food on board, not even a drink. The best part of our trip with Turkish airlines was the level of hospitality extended by the air host/hostesses. One if particular deserves a mention; Esra Apaci. Esra went above and beyond for me and my entire family that day. She ensured that we had a very good trip and I am deeply grateful to her. She is a shining example of what air hostesses should strive to be. You are lucky to have her working for you.

✅ Trip Verified | If I were rating the food on the plane, it would be 10/10. However, the customer service of Turkish Airlines was horrible. Our first flight was delayed combined with wheelchair staff not showing up at our connecting flight destination. This led to us missing our flight and being stuck in Istanbul airport for 12 hrs. The Turkish airlines staff at the business lounge was absolutely horrible and not willing to help. There were zero accommodations provided. When filing a complaint, Turkish airlines came up with the excuse that we did not respond to the wheel chair attendant which was why they did not provide it for my wife. Completely made up excuse on their part.

✅ Trip Verified | This airline is getting worse. Since COVID hit their prices skyrocketed and the service got worse. Flights delayed and caused nightmare for connection passengers. Most of staff can't speak proper English. The airline charges extra for wifi service which never works.

✅ Trip Verified | Flew from Manchester to Istanbul on TK1996 on Wednesday 24.8.22. This was my 1st flight with Turkish Airlines. The journey inflight was fine with decent food, until we arrived at Istanbul an began to circle due to very bad weather. After 15 mins the pilot mumbled something unintelligible in Turkish and English over the tannoy an we were diverted to Izmir. I've flown a lot an have seen some delays but nothing like the disorganised chaos at Izmir when we landed at 1am. There were no staff to answer questions an the ones that did arrive hours later didn't know anything or didn't really care, basically saying go an find your own flight back to Istanbul. It was absolute chaos with a lack of help or interest by Turkish Airlines or Izmir staff. It got so tense that airport staff were screaming at stressed passengers trying to get help. After approx. 12 hours I managed to get on a flight to Istanbul. I'll never use Turkish Airlines again an have requested compensation.

Not Verified | Turkish is one of the best airlines. When we arrived in Atlanta the check in was quick. Turkish does not provide TSA pre although I had it. When we got on the plane the seats were very comfortable and modern. The staff on the plane were very well trained and nice. The beverage they had for pre flight drinks were Cherry Juice, Orange Juice and, Lime juice. For eating options they had both American and Turkish eating options. On the ground I paid for a service that drove you in a buggy and passport control was smooth because I paid for the service. I was then taken from the airport to my hotel in a BMW.

✅ Trip Verified | My luggage never arrived in Bangkok from Dusseldorf which might not be the airline entire fault. But The airline support to find my luggage has been the worst. No update on the luggage tag scans and location, even as up today, after 6 weeks and 20 phone calls. -The call center is only here to write messages to luggage support teams but you never get to talk to people who actually work in directly solving your problem. The refund offered so far is around 10% of the value lost in stuff in my luggage. This situation could be acceptable for the first 1 or 2 weeks, but after 6 weeks waiting, I had to write this review.

✅ Trip Verified | My overall delay was 11 hours and 45 minutes, for the first 7 hours not a single announcement was made and staff were absent or somehow unable to explain what was happening to my flight. For the first half hour, I wasn't even aware there was a delay. After 7 hours, someone decided we might need some water. It was announced my flight was cancelled but no-one knew when it was rescheduled to, I slept the night on the floor and guessed when the flight might leave. On returning to the UK, I claimed compensation to be told I wasn't entitled to any despite missing my connecting flight.

✅ Trip Verified | After I checked in (3 hours before the flight) they changed the aircraft but there was no notification. When I went to the Gate, they took my boarding pass and gave me a new seat next to the toilets. They didn't ask me if it would bother me, although there were a few more vacant seats. The crew manager told me that there was nothing they could do. Very disappointed.

Not Verified | TK 1998 from London delayed more than 3 hours but airline was not transparent and revealed last minute that it was a 3 hour delay which would cause the next flight connection to be missed. TK44 connection was missed. There was no recorded bad weather in London or in Istanbul yet the staff kept claiming the same reason for delay. The transfer desk was crowded and attending passengers after queuing for 45 minutes. The next flight assigned was TK44 which was 24 hours later. No hotel provided as apparently all hotels full. Passengers were told to keep returning every 3-4 hours to check hotel room availability. No food and drink, even the food service in the lounge was overburdened and exhausted. After checking availability at the counter every hour throughout the night, I paid a huge amount of money to get a room in the morning at the airport hotel so I could sleep a few hours. As I write this review my travel agent's system shows I have been booked to fly late this evening Istanbul to Nairobi and Nairobi to Cape Town. Surprisingly I am issued a boarding pass for an early morning flight tomorrow Istanbul to Cape Town. I don't know which is correct so I guess I will again not sleep and am going back to the airline counters to verify which is valid.

✅ Trip Verified | We bought a ticket for the Istanbul-Bodrum flight, I arrived at check-in, they gave me a ticket, when they gave me a ticket on the ticket it was written - SBY - I noticed but did not understand what it means, but it turns out to mean something. It’s not a fact that you will fly on this flight, it means that 95% of you will not be put on a flight, you will only be put on a flight if the one who already has a seat does not come on the flight. This is what happened to me - they turned me and 4 other people around and said that they would not put me on the flight - it was terrible. They put everyone on the flight except us, although they all bought tickets at the same price and it was not indicated that they can turn us back. As a result, we were told to go to the airline office and talk to the employees there, they said that maybe they could help us. We had to go from the counter where the boarding took place to their office, we went around half the territory of the Istanbul airport to chat with the employees. We were told that they would put us on the next flight in 19 hours - I began to resent and demand the next flight - we were told that everything was busy there. I told us it doesn’t matter, now someone has taken our seats on our flight, let them give us seats on the next flight. As a result, through scandal and nerves, we were given a flight after 5 hours, and all this time we had to wait at the airport. We were given a coupon for cheap Burger King food that I don't even eat, and a coupon for 100 euros, which at first they didn't even want to give away, referring to the fact that such a big airline has no cash at the box office. And again, when I started arguing with them through their nerves, they paid $ 100 in compensation. As a result, a terrible attitude, spoiled mood before rest, spent the whole day at the airport waiting for the next flight. I do not recommend this airline.

Not Verified | From check in to landing, Everything was great. Almost no complaints. Check in line was very long. But it was flawless experience. Staff was very friendly and helpful. Overall 10/10 service.

✅ Trip Verified | In January 2022 I booked on Turkish Airlines website 3 tickets for my family to fly from Bucharest (Romania) to Los Angeles with layover in Istanbul. The first flight was code-sharing (operated by Tarom airlines) while the second was Turkish Airlines. In April 2022 I received an email from Turkish Airline stating one of the flights has a new departure time (not important, 10 minutes time difference). I entered Turkish Airlines website to accept the change however it was not possible, the error message stated I should contact customer service to accept the change. I called customer service and told them I accept the change, the person I talked to said it is OK, he accepted the change for me. The next day I checked the reservation status on Turkish Airlines website and I noticed that for the 3 passengers I can see only 2 e-ticket numbers (the 3rd one was gone). I called customer service and after commenting that “your flight is in 4 months from now”, they said there is an error in the system and they submitted an internal ticket, it will be fixed in 1-2 weeks. I waited 1 week, no change so I called them several times over the following 2 months and also wrote emails to customer service. Finally on June 10 they wrote back to me saying: “We have checked our system logs and detected that there was a systematical error regarding the reissue of your ticket.” As solution the moved the 3rd passenger to a new booking (2 passengers on 1 booking code and the 3rd on a different booking code). I said than you and asked them to assign also the extra legroom seat I paid for to the new tickets. They confirmed they did. One day before the flight I tried to do the online check in. “Ticketing error” was the message, so I called customer service again. They confirmed in their system all looks good, no problem, I should not worry, I can check in at the airport. On the day of flight, we arrived early at the airport in Bucharest and spent 1 hour with the check in supervisor in Tarom because she was not able to check us in for the flight as the tickets were messed up. In the end (30 min before take-off) she managed to check us in for the flight to Istanbul and said we should get the next boarding pass in Istanbul airport. We ran through the airport and managed to board the flight. In Istanbul at Transfer Desk they gave us the boarding passes for the Los Angeles flight. I said I want to make a formal complaint, however the lady at the transfer desk was not sympathetic at all, she did not care at all, she said I have to call/ write customer service for that. We boarded the flight from Istanbul to Los Angeles, looked for our seats and discovered that only 2 seats were extra leg room (and we paid months in advance for 3 seats extra legroom). The 3rd seat was middle seat (not even aisle). The cabin crew said there is nothing they can do, the plane is full. The Boeing B777-300ER was old and dirty. The cabin crew was in a rush to finish their service then withdraw at the back of the plane to chat in Turkish and ignore all the customers. They addressed me in Turkish and only when I had the “I don’t understand” look on my face they switched to English.

✅ Trip Verified | Paid a full fare in business class from Luxembourg to Bahrain via Istanbul. First leg all went ok with A321, service and seat. Second leg was disaster, chaotic boarding in Istanbul, the aircraft has an older version of business class seats that didn’t recline fully.

✅ Trip Verified | After missing my flight they showed no interest in helping me book a new flight. As my confusion grew with the booking prices and unanswered questions they waved me away. The inflight staff was also forgetful and rushed service even though it was an 11hr flight. Overall extremely dissatisfied.

✅ Trip Verified | The flight was delayed more than 8hrs. The customer service was horrendous. They took us to a hotel 2 hrs away from the airport which was below all standards, and it was very obvious that the room was not cleaned. The seats were not comfortable.

✅ Trip Verified | The airline managed to lose our luggage. The bad thing was for 1 week we were calling them and each time they were saying a different thing. We only got one of our suitcases after a week while the other one was lost. Their attitude was rude and not helping.

✅ Trip Verified | Very bad, delay from Los Angeles for no reason. On arrival stood in front of a closed gate because the connection flight was overbooked! Actually my paid seat has been sold 2 times! Zeer slecht, vertraging vanuit Los Angeles zonder opgave reden. Bij aankomst voor een dichte gate gestaan omdat de connectie vlucht overgeboekt was! Eigenlijk mijn betaalde stoel is 2 keer verkocht!

✅ Trip Verified | I purchase my tickets on June 3rd and paid additional $312 for assigned seats from LAX to IST and back. Well, flying there wasn't a problem, but coming back I got different seats assigned to us even though I picked my seats. The representative at the airport said that the aircraft was changed -it wasn't. They told me that I will get my refund at the counter, but they just give excuses. They told me to call to Turkish Airlines office and get my money back. I called customer service and they told me to fill put a form and some will get back to me. Of course no one did. I called my credit card company after waiting for 4 days and disputed half of $312. And on top of that Istanbul airport screens some flights you right before you get on the plane. And the face of all guards, that are checking you, is so arrogant.

✅ Trip Verified | The day before my Turkish Airlines flight on the 16th of August 2022, I purchased an upgraded seat (38 euros) and 5kg of extra baggage (68 euros). I had upgraded from seat 29A to seat 5A, meaning I was going to sit in the front row, behind business class. When I arrive at the airport, I am informed at the check-in service that I am not allowed to check in 5kg of extra baggage. I also see that the seat number on my boarding pass is 29A, not 5A as I had paid for. When I get to the gate, I confront the flight representative from Turkish Airlines, and he says that the flight is overbooked, and this is why I was not able to get my seat, or my extra baggage. I am told to contact Turkish airlines customer service to get my money back. I arrive back in Copenhagen and contact Turkish airlines customer service, and I am told to send in a feedback form. I do so, including all my information about the issue, and the day after I get an email saying " we can detect you were seated in the correct seat (29a) and can therefore not offer you a refund. Basically they didn't take their time to review the information they gave them, so I called them back. I get met by one incompetent customer service representative after another. First they say they don't know what to do, second I get sent to another representative who says they are having technical issues and I should call back at a later time. I will continue my attempts to get my 98 Euros back, but I bet it will be a very difficult proccess.

Not Verified | The worst airline operating in Europe. Often late. No compensation. No food or drink when delayed. Poor food and entertainment. Business lounge is terrible. Business seat is so uncomfortable and does not go flat. Avoid this airline.

✅ Trip Verified | I usually always love flying with Turkish Airlines but my latest experience left me disappointed. I was travelling on a codeshare ticket with Malaysian Airlines. This meant I was unable to do online check in before arriving at the airport. I received an unusual text from Turkish Airlines about 20hours prior to departure if I would like to give my seat up and get a refund to go to the Denied boarding office at Istanbul airport. No phone number or any way to discuss this offer further. I checked in at the airport 3 hours prior to departure and was told there are no seats for me. Flight is overbooked and to go to the gate and wait there. I feel this situation should be handled more carefully by the ground staff. I appreciate flights get overbooked but they need to explain this arrangement better. The agent clearly didn’t want to go over how it works, just that if I don’t get on the flight I’ll be looked after with accommodation and booked on another available flight. At the gate the ground staff again were not so helpful and just told a few of us to wait to one side once all passengers boarded (around 6 of us were in the same situation and all on codeshare flights!). They accepted us on the flight and explained some connecting passengers landed too late to make it to the gate in time. They need to improve their handling of overbooked flights as I am sure this is happening a lot and it causes a lot of stress for full paying passengers who expect more from a world class airline such a Turkish Airlines. I continue to recommend the airline as their inflight experience is excellent, however always ensure you check in online so you aren’t left without a seat!

✅ Trip Verified | I flew Qantas from Sydney to Singapore, then Turkish Airlines from Singapore to Istanbul, and from Istanbul to Tel Aviv. On the way from Singapore to Tel Aviv, the flight was fine. The staff were rude, but the in-flight entertainment and the food were really good. On the way back though - it was a disaster from start to finish. First, we arrived at Ben Gurion Airport to check-in. I was travelling in a group booking with 20 other students. The Turkish Airlines staff member checked in 11 of us, and then said "sorry the flight from Istanbul to Sydney is full, the rest of you are on standby.' We were travelling on a study program and couldn't be separated, but they didn't care. Apparently the flight had been overbooked by about 15-20 people. We were all still able to get from Tel Aviv to Istanbul without any issues. We were delayed by two hours in Tel Aviv because a Turkish Airlines staff member locked themselves outside at our gate. They had to wait for someone to let them inside. The person who came to let them in locked themselves outside. So, now we had two Turkish Airlines staff members locked outside. About two hours later, they were both let back inside and we could finally get on board to Istanbul. In Istanbul, 7 of the 9 remaining students were able to get on a flight - including myself. I didn't know I'd even be on the flight until 5 minutes before the plane started to take off. It was actually me that was meant to be on standby, but one of the other students volunteered as a tribute in my place. They forgot to give me my luggage receipt (which I didn't even think to check until boarding). This made my lost luggage extremely difficult to track once I arrived back in Australia. Thankfully I did manage to get my luggage back after a 8 hours on hold and 11 days of waiting.

✅ Trip Verified | I booked my flights online in March 2022 and I purchased our seats at the same time. But, when we tried to manage our booking and choose our meal, there was no record of our seat booking on their system. But the money has already been taken from my credit card by this time. We spoke to customer service many times, perhaps about six or seven times between my wife and myself, but they were unable to sort it out since their system would not allow them to do the changes. When we checked ourselves in at Edinburgh airport in July, we tried once again to get us our booked seats but the lady behind the counter was so rude and unsympathetic. She gave us different seat numbers between Edinburgh and Istanbul and separate seats between Istanbul and Jakarta. My kids were 14 and 10 years old at the time. This was the last time we took Turkish Airlines.

✅ Trip Verified | My daughter had to return early from our trip to Greece and I tried to change her her ticket before we left. When I called they said once I arrived in Greece change the ticket to a flexible ticket. I did what I was told, and spoke to four agents all of which hung up on me or transferred me and was told in the end there was no such thing. I ended up buying her a full price return flight on Delta. I will never fly this airline again.

✅ Trip Verified | Turkish Airlines is good in the air, but when they have logistical issues on the ground, they are incompetent and rude. I flew from Trabzon to Istanbul for a layover, then Istanbul to Milan. Both legs were with Turkish Airlines. The Trabzon to Istanbul flight was over an hour late. The Milan flight did not wait for me and because the Trabzon-Istanbul flight was late, I missed my connection to Milan. This was on Wednesday August 3 in the late evening. I was flying business class to Milan, so I went to the business class lounge to check what happened. They gave me no compensation, and were only willing to book me a future flight (only economy class seats available). They were unwilling to help arrange accommodation that evening, even though this situation was the fault of Turkish Airlines. And despite the stressful situation, they did not let me use the business class lounge to at least figure out my situation or eat dinner. Staff at the business class lounge were extremely rude and had a terrible attitude.

✅ Trip Verified | Overall, the experience was mediocre. When I transit from bkk to kul, I was lost. No guidance and airline transit counter were not opened. No lounge was provided until I waited 2-3 hours to wait until the counter opened. When I boarded, the air host was not friendly, I misunderstood her question for what I drink. Indeed, friendly smile was rarely found in the flight. The option for inflight entertainment was very limited. The seating configuration is kind of outdated and in need of upgrade to proper privacy to passengers who paid premium price.

✅ Trip Verified | Worst travel experience. Delayed on departure, pilot didn't make up any time in the 10 hour flight for people get to their connecting flights in time. We arrive in Istanbul for our connecting flight with the same airline and they had already closed the gate and denied us boarding. The passport check forced us to get Visas to go to the hotel for 3 hours. Now not only are they not compensating us for the delay and hard time and lost time from our trip but they are also denying paying for the Visas we had to purchase on their account. I'd pay double next time not to travel with this airline. Not that the tickets were cheap to begin with at $1,500 a piece for $4,500 total.

✅ Trip Verified | Absolutely the worst airline you could fly with. Last year a luggage was lost. This year a luggage was lost. Both years our seats were assigned separately and no one would help, a 2 year old kid, a 4 year old kid were all seated separately. Approaching multiple times, we were told that there is nothing they could do. Of course we end up separated from the kids. Let alone that their customer service sucks.

✅ Trip Verified | Agent at check-in Jakarta tried to change seats with no aircraft change, which were pre-booked since months. Had to make a point and stand firm to let them respect my wish to sit together with my wife and to get the seats we booked. At the end we got what we wanted. Contract lounge in JKT quite modest, but good enough. Flight to Istanbul with very comfortable seats but no pro-active service. You had to ask for everything, but crew was always friendly and did fulfill what required. Food was ok, but the whole "dinner-even" took ages. After a good sleep of about 5-6 hours, breakfast was served efficiently. Transit in Istanbul very nice with lovely lounge, multiple food options and excellent Turkish coffee. Onward flight on A330 in 2+2+2 configuration, nice breakfast with very nice crew (this time pro-active). Luggage in Amsterdam came quickly, which surprised me, having read about the mess they are coping with since months.

✅ Trip Verified | Original route was MRU-IST-CPH-SVG and booked direct with TK. We are 2 adults and 2 children. We were in transit at IST and arrived at the gate ahead of time before boarding started for our next flight to CPH. After the boarding queues had reduced we approached the desk to board only to be very abruptly told the gate was now closed and we must stand aside. The gate staff then proceeded to process standby passengers and allow them to continue to board the plane. We stood directly at the counter next to them and watched with disbelief as the gate staff re-assigned our seats to standby passengers and allowed them to continue to board. No-one even bothered to look at our boarding passes or acknowledge any of our requests for help or offer any explanations. We were just shouted at repeatedly that the gate is closed (and I do mean shouted at). We were told to leave the area and go to a service desk which proved to be a roulette wheel of disappointment & frustration resulting in TK saying there was no availability and we must wait at least 72 hours to continue our journey and simply ignored our request for any hotel recommendations or even entry visa assistance for Türkiye (we were in transit). After much back & forth and coaching the ‘help’ staff in searching for alternative routes we managed to find a flight to AMS later that same day. Incredibly, TK then made us pay for a ‘new’ ticket rather than reroute our existing one. And the final cherry on the customer service cake was then being informed that when we arrive in Amsterdam we must find another airline and source and pay for the final flight to Norway ourselves as TK could not help with that route (special thanks to KLM who were very understanding and helpful). In summary it cost us an additional $4000 USD to reach our end destination despite holding valid tickets & boarding passes for all our original TK itinerary. We are all still dumb-founded at how rude and indifferent the TK ground staff acted and treated their customers. This was the first time we decided to fly with Turkish Airlines and it is most certainly the last solely because of the ground staff service at IST which was truly disappointing in every way. Avoid at all costs.

✅ Trip Verified | At first we booked our tickets last minute as we were going to travel with other airline. During the check in process we went to the dedicated Turkish Airlines business class counters which has two rows each one with few check in counters, we went to the first row and the staff told us that it was full so we had to go to the other row. During the check in process the lady at the desk insisted in speaking Turkish, although I have been telling her that we don’t speak Turkish however she did not care and kept speaking Turkish which made the check in process very difficult. After we done with check in we went to the security and immigration using the fast track for TK business class which was as busy as the regular line. The Turkish Airlines business class lounge was very crowded and took us some time to find a place to sit, however the lounge has so many facilities that my two hours before the flight was not enough for me to enjoy the lounge. After going to the gate there was no line for business class, however at the airbridge business was separated from economy. At the aircraft the seats looked very dated I can tell that this aircraft was in service for more than 10 years without being upgraded. The service from cabin crew was good however not as expected for premium class. Before take off and while passengers are entering the aircraft the AC was turned off which was very hot and I started feeling dizzy and informed one of the flight attendants called for a doctor and made sure that everything was fine with me. After take off the turn on the AC which made the climate gets better. Since I ate at the lounge I only had the appetizer without the main meal. The IFE was dated, however one of the best thing I like about Turkish Airlines is their onboard WIFI service it is one of the fastest I have tried in any flight and as a business class passenger they offer 1GB free and after that you can purchase extra data. Overall the whole journey was good.

✅ Trip Verified | I was flying from BOM to CUN using my (unused) Schengen Visa. Mexico immigration clearly says that a person having a valid Schengen Visa does not require a Mexico Visa to for short-term travel to Mexico. Following the rules, the Turkish Airlines staff boarded me and issued boarding passes from BOM to IST and IST to CUN. I reached IST and when I reached the boarding gate of my Mexico flight, I was denied boarding by the Turkish Airlines staff citing that the Schengen Visa must be used before to travel to a Schengen country before flying to Mexico. This self made logic of theirs is ridiculous because firstly - 1) Mexico govt simply mentions that any type of multi entry Schengen Visa is accepted. 2) A Visa is not an obligation to travel, if I got a Schengen Visa that does not bound me to travel to Europe. 3) Also, I know a couple of my friends who also flew to Mexico on their unused Schengen Visa with other Airlines and they were allowed entry to Mexico without any hassles at the Mexico airport immigration. After I was denied boarding at Istanbul (IST) airport gate, I was made to run behind counter after counter but no one in the Turkish Airlines staff actually knew how to handle this situation and they demonstrated an utmost level of hostility and lack of empathy. Because of all this, my entire trip got ruined. Now I have been waiting for a week for at least a full refund if not compensation for the mental agony they caused me but they are not responding and acting as if nothing happened.

✅ Trip Verified | I found Turkish Airways to be rather amateur in the business class game; most of the staff are well intentioned, but lack polish and refinement. Upon boarding, there was no greeting or assistance to your seat. A non-alcoholic drink is served before take-off, but on departure it took nearly an hour for my first drink to arrive. They ask what you want, and then spend ages setting up the drinks in the 'bar' at the front of the cabin. Staff then fluff about, looking through the list of requested drinks, and bringing them out one-by-one. Nuts can come before or after, but not at the same time. All meals were decent, but unmemorable. Food is no longer served seat-side, but is delivered on a tray. I was never offered a top-up for drinks, and had to request this. Water is not served with your meal or alcoholic drink; you need to request. Drinks are poured at the 'bar' and delivered to you. At breakfast, there was never any offer of juice - just tea or coffee. Service was generally very rushed. Seats were comfortable - in a 2-2-2 configuration; a seat-topper and pillow case was provided. IFE was pretty pathetic and the movies were almost always mainstream. All in all, it was fine, but not worth the money.

Not Verified | Singapore to London via Istanbul. First time using Turkish Airlines, check in at Singapore was fine security quick and the lounge was just okay nothing great. Boarding a little late and chaotic but got there in the end, seat 3A in a 2-3-2 configuration a bit outdated but was fine as my neighbour was my partner otherwise not very private. The seat itself was comfortable the crew very nice and the food very good arriving at Istanbul more or less on time used the Turkish lounge for 2 hours which was really very nice, boarding the 2nd flight to London again same seats and another newer 777-300ER food was great for this 4 hour flight service good and arrived 30 minutes early, would consider Turkish again if the right price

✅ Trip Verified | I paid extra for premium so I could have more room. A man gets on last and asks if anyone is sitting there and the flight attendant tells him he can sit there. The man then proceeded to try and take up as much space and take his shoes off. I paid extra for more space and it was the same amount of space as other seats. Hardly had any room. The cabin was hot, the wanted 95BD for a checked bag. No in flight entertainment, no plug in to charge devices. I will never be flying with them again.

✅ Trip Verified | Flight TK1864 (FCO-IST) departed 1hr+ late from Rome due to a late inbound aircraft. We informed the agents in Rome we had connections in Istanbul, and they didn’t do anything at all to find alternatives for us. Upon arrival in Istanbul, no announcement was made by the flight attendants to provide priority of deplaning to passengers with connections. At that point, my pregnant wife and 4yr old son ran across the airport from Gate F8 to B17 to find that the plane had already left. The ticket agent at the gate made no efforts to accommodate anything for us and directed us to the customer service desk across from gate A2 Upon arriving to the customer service desk, we had to speak to 3 different people to get something worked out for us: - First agent: Looked at our tickets and said: “You have to re-do the line, I only work on ticket sales - Second agent: Offered the next available departure to Dubai (next day, almost 24hrs after), when I asked that we really needed to get back to Dubai that night and to look for different options with other airlines, I suggested for example Via Doha, he told me “tell me another connection you want me to look for”. He proceeded to give me a boarding pass on the original Dubai flight send me to his colleague for “further help”. Third Agent sends me to the Hotel Desk at that point, we realized that agent #2 had just booked me (not my wife or kid) on the next fight, so we had to go back to him to re do it. As instructed, we went to the immigration counter, where the immigration agent asked us for our Visas to enter Turkey. Had to go back again to the “Visa” counter – where I was charged $30 per passenger. I flagged one of the Turkish Airlines employees there, explained my situation and requested for the airline to pay for my visa, as it was not part of my original plan to stay in Turkey; he responded: “Why we will pay? This is the country law; you have to pay.” I was astonished with the lack of any common sense and cordiality that everyone exhibited. I end up paying for the visa, get to the hotel counter, and after 20 mins, we are handed a pass for an hotel, we are loaded into a bus and driven an hour and dropped at this hotel at 4am.

✅ Trip Verified | This was my first intercontinental flight since before the Pandemic and it couldn’t have been better. While the business class seat is average on the A330, the service absolutely made up for it. On our flight from Boston to Istanbul, the flight attendants were great and very attentive. Every time I finished my drink a FA would come up to me and ask if I wanted anything else and when I finished a meal, the FAs were quick to remove it from my tray table. The food was fantastic, by far the best catering I have had in a long time on any business class flight. It is clear that Turkish has put a lot of effort into their soft product, something I wish airlines here in the US did. In addition, Turkish’s Business Class Lounge in Istanbul is magnificent, there were so many places to get food with so many choices, it was unbelievable! The long also contained a golf simulator and flight simulator that made me wish my layover was longer so I could enjoy the lounge more. Overall, this was a very pleasant experience experience to welcome me back into intercontinental flying after 2 years away from it.

Not Verified | My flights was moved firstly from 3:25 to 5:30, then my flight was moved from 5:30 to 6:30. Now is 6:30 and people are just entering the plane. Today is 20 July, I cannot understand how could one departure be so many times delayed and time changed?

✅ Trip Verified | We bought round trip tickets from them Houston to Istanbul. After the first flight in December 2021 we needed to extend our stay from 1st March. So we called customer service and they said they can put a hold on ticket and we can rearrange the dates when we want with $235 fee per ticket. When we needed to use the ticket for the date we want to use they asked for almost another around trip ticket fee for the changes. I said I have a ticket that I haven’t used isn’t it should be cheaper? They said they are willing to give me $20 dollar discount per ticket.

✅ Trip Verified | I've heard good things about Turkish Airlines before flying with them. However, they really disappointed. My first outbound flight was delayed by more than one hour. The reason was the crew in Newark didn't show up on time. I've pre-paid for the seat selection, but I didn't get the seats that I selected. Not only did I get stuck in the middle row, but also now I have to deal with their poor customer service to get the money back. My bag was lost and there wasn't a single airline representative in EWR to help with questions on what to do next. Again, really poor customer service that doesn't have answers to most basic questions.

✅ Trip Verified | In addition from flying to San Francisco to Istanbul we used to Turkish airlines to fly between Turkey and Greece. Every flight we took was delayed. One of the worst delays was when we were leaving San Francisco. They filled up the plane and we sat there for two and a half hours because of a technical issue on the plane. The flights from San Francisco to Istanbul and back are 12 to 14 hours. There was less legroom and overall space on these flights then the short flights we took within turkey and Greece. The planes were old and uncomfortable. It took us 27 hours to get from Athens to San Francisco and I wouldn't want anyone to experience what we had to at Istanbul airport when trying to get rebooked. Imagine hundreds and hundreds of people all at once in a extraordinary long line with several Turkish airlines officials walking around unwilling to help and not knowing what to do. One funny part was when a Turkish airlines official once every 45 minutes would walk towards a large crowd with a thick pile of boarding passes in his hand and yell out a name of a city and then yell out last names.

✅ Trip Verified | Requested special meal and confirmed with the staff over the phone and during check-in but our meal was not served during our flight. Flight was delayed and missed connecting flight. Hotel was given but visa needed to be obtained and paid by the passengers. The visa process is cumbersome. It can only be applied online and paid with a credit card. There is no option to obtain visa at the airport and make cash payment. Their card acceptance system is poor. Turkish Airlines does not help in any way to facilitate the visa process even though the flight was missed because of delay on their part. The food at the free hotel was not edible and we had to order room service and pay out of pocket. Half of the people do not get to use the free hotel because they are not able to navigate the evisa process which is required to cross immigration and reach the hotel desk. They make you wait about 45 minutes after you put you name down for free hotel at their desk. The hotels are at least 45 minutes ride from the airport. So, even after you are able to navigate their cumbersome evisa process, it takes about 2 hours to get to your hotel room after you put your name down at the hotel desk for free hotel. Very poor airline with staff not able to communicate properly. Staff at the IST airport are hostile and do not want to help. Inflight food was horrible and not enough. Seats were broken and seatback pockets were ripped. Will not be flying Turkish Airlines again ever.

✅ Trip Verified | I have a flexible return ticket to Malta from Kuala Lumpur for August. For personal reasons, I decided to fly earlier. As per Turkish Airlines, Flexible tickets can change by paying the price difference. So I tried to check the prices online on their website and change the date. However, the website threw an error and asked me to talk to customer support. I decided to go to the Turkish Airlines Sales Office in Kuala Lumpur. But the sales office was closed, and I was told they work from home. There was only an email to contact them (No Phone Number). I sent an email and waited for five days, and there was no reply. So I contacted customer support. The agent told me the price for one person is EUR800. Surprisingly, she then said there was an issue with the system, and she could not change the flight, and they asked me to go to the sales office. I told her the sales office was closed. But she insisted I have to go there to the sales office. I demanded to talk to a supervisor, and she didn't help and wanted to finish the call. After about 45 minutes, she told me to write feedback on the website, and she could redirect me to another customer support section. I wrote the feedback quickly and gave her the reference number. And she forwarded me to another agent. now the new agent asked all the previous questions again. The funny part was that she gave a different price: 4000EUR for one person. I told her the previous agent said it was 800EUR just 20 minutes ago. she said these price fluctuations are normal! In the end, they didn't change my tickets, although I had a Flexible Ticket. I will buy a ticket with another airline, and I will lose this ticket.