Thomson Airways

Regardless of anything else the fact that this company charge me £1500 for a week away and then want me to pay to sit next to my partner is simply not acceptable. I can see why one might be asked to pay for seat selection in the prime spots but to have 2 seats together no that is wrong. This is the last holiday I book with Thomson. If I wanted to be treated like this I would have used Ryanair.

Flew premium cabin to Punta Cana April 2013. Return flight was terrible. The seats were old and the cushioning was worn. As we were served last we had no choice of menu and had to make do with the food that nobody else wanted. The cabin crew were short and rude to some passengers and they appeared to be improperly trained to deal with passenger demands and were unable to remain professional when dealing with passengers. A training need maybe? Thomson seem to have gone 'downhill' lately. What has happened to them? Lack of competition perhaps?

Departure from Cardiff Airport - surly and unhelpful check in staff. Although my carry on luggage was the correct dimension it weighed more than the sparse 5kg - my fault for not checking this. However other airlines allow 10kg carry on. I had to pay £44 to put bag in hold. During my holiday I tried to use the 'manage my booking' online option to pre pay for my return luggage and not incur further penalty charges. However this proved impossible. Thomson's login screen doesn't allow a departure date to be inserted once you have left the UK - so you can't get beyond the login screen. Their systems seem to be engineered to extort as much money as possible out of passengers. This is the first time I have flown with Thomson and will not do so again.

Manchester to Cancun we were ready for take-off when a fault was discovered. We taxied back to the terminal then left on the aircraft without water or food for 3.25 hours whilst the engineers tried to fix the problem. We were then disembarked and bussed back to the terminal without Thomson representation or any advice or guidance on next steps. Eventually we were asked to collect our baggage and stayed at the airport hotel until the following day. We flew out eventually 23.5 hours late. The service throughout was non-existent with a catalogue of promised updates that didn't come alongside receiving no updates or advice when it should have been due or apology. To add insult to injury once we did get under way food and gift options had been forgotten.

Premium economy Manchester to Dominican Republic return. On both flights we found cabin staff very friendly and helpful. Inflight entertainment provided was excellent. Comfort was good seats comfy and plenty of legroom. The pamper packs provided proved to be most useful. Inflight meals of the highest standard and drinks service regular. All in all a very enjoyable experience and can't wait to fly Thomson premium again!

Just travelled to Tenerife and back flight only with Thomson. Flight out from Manchester 20th April at 13.55pm. Off on time new plane great staff comfortable seats and arrived early. Did not purchase any food. Back on 27th April 19.25pm from TFS arrived early in Manchester again a great flight friendly staff and new aircraft. Such a contrast from our last flight with Monarch. Will definitely fly Thomson again.

Just travelled to Marrakech with Thomson Airways. We have now travelled with Thomson 3 times since they changed from an inflight meal service to purchasing snacks. On the way back from Marrakech which was a 3 hour 10 minute flight at tea time. We were sat on row 20 which is about 2/3's the way back of the plane. The snack service took over 2 hours to get to us. The cabin crew were like headless chickens up and down the aisle collecting hot food from the rear of the plane and passing it between the rear and front trolley. Go back to a full meal service and stick another few quid on each ticket. It is much simpler and surely easier on the poor cabin crew.

Booked extra leg room seats for our flight however prior to going on holiday my wife had to have a shoulder op therefore did not meet the min requirements for those seats so we upgraded to Premium Economy at the extra cost. One week prior to travel we were told that due to technical reasons our return aircraft had changed and that we would not be traveling back P/E (what technical issues did they foresee 3 weeks down the road). This happened to a number of people on our flight and other flights after that apparently not an uncommon occurrence for Thomson to do this. Appalling customer service with hardly an apology.

Stansted to Rhodes and back. The flight was comfortable and nice clean leather seats although not a flexible pitch. The legroom was enough for me. There was no option for tv but it just for 3hr 50 mins flight. The inflight meal was on payment and they served nice hot meal. The water bottles are really expensive.

Bristol - Tenerife - Bristol travelled in April on Boeing 757-200. Noticed that we had more legroom than previously and was informed on return journey that they have removed some seats in response to passenger comments and its not much more roomy. Plenty for a four hour flight but shame about the entertainment being switched off still. Food and drink reasonable and service excellent.