Thomson Airways

✅ Verified Review | Sal to Gatwick. The worst flight I've had. I already lowered my expectations but nothing could have prepared me for how bad this was, it ruined the end of a great holiday. Check in lady told me to take the souvenir on board rather than check it in as it would be safer, unfortunately when I got on board it didn't fit in the lockers above my seat. Went to the Cabin Manager to ask for some help and the response was "it's not my fault you brought something too big, if you can't find somewhere then you can't take it". Thankfully fellow passengers were helpful in moving bags etc around to help me fit it in. No vegetarian meal despite ordering one and having the proof. Once again the Cabin Manager said no food was loaded, even for purchase, other than the chicken meal, so no food for me. Decided to just get some sleep, as it was a night flight, unfortunately the crew decided to make announcements all night, chat so loud in the galley I could hear all the intimate details of their conversations. The "extra leg room" seat was the most uncomfortable ever. Virtually nothing to watch on the IFE, compared to the amount available of every other airline I've flown on for a flight of that length. When I complained to Thomson on return, after waiting a month for them to email back it said "we can't please everyone and most customers are happy with our service!"

✅ Verified Review | We booked a 7 day package with Thomas Cook flying from Manchester/Dubrovnik return. Our designated airline was Thomson. We had a pleasant and uneventful flight outbound. On time and crew very good. After a lovely week in Croatia, we had an early morning start to the airport for our return flight to Manchester on 21st May. The flight was on time and no dramas boarding. Then it took a downward turn. We were seated in Row 31 near the back of the aircraft. From the moment that the doors closed, we were subjected to an absolute cacophony of noise from two female crew in the galley behind us. This went on over the security video (most of which I couldn't hear) and down the runway to take off. We were hopeful that this would come to an end once in the air, but no such luck. Due to turbulence, and the pilot asking that passengers remained seated, we were treated to a continued running commentary with added shrieks regarding the social media postings of these ladies, their friends and their nights out. I was trying to read my book, feeling very tired, and in need of relaxation. 20 minutes after take off, I gave up and pressed the crew call button. No response. After another 10-15 minutes, my call was clearly noticed amongst the girl's catch up and one of the flight attendants came to my seat. I politely explained that we were quite tired and that their constant noise was disrupting my flight. I was then told (3 times) that this particular attendant and her colleague were "only human" and "like a chat". Silly me, there I was thinking that they were in their workplace and responsible for passenger comfort and safety. When I pressed on and asked if perhaps they could just keep it down, I was told to "please don't say keep it down". There seemed to be absolutely no awareness that several rows of seats in front of the galley could hear every word, and no recognition that their conversation topics might be inappropriate in a supposedly professional setting. Whatever training this crew received regarding their conduct whilst airborne, clearly needs refreshing and soon. The high frequency chat went on throughout the flight. My particular favourite was the comment to a passenger in a seat a couple of rows in front of us which was "we're out of Jack Daniels, although who would want to be drinking JD at this time of day?! Lol." I suspect that anyone, particularly a nervous flier who might have fancied a tot of whisky, had their card well and truly marked right there! Most worrying was the 10-15 minute delay in pressing the call button and the arrival of crew (two rows from the galley). This was put down to the captain's request for seatbelts to be fastened. So what happens if someone has a heart attack during turbulence, which was to be fair, mild? Doesn't bear thinking about. It was crystal clear that for the initial part of this flight (over 40 minutes) the ladies in charge of the rear of this aircraft were paying absolutely no attention to what might be happening in the cabin. (I looked back frequently and they were always facing the back of the aircraft). Frightening in this day and age. I have complained about this to Thomson as this crew made me feel less than safe. Needless to say, no reply has been received to date, hence this post. My next flight in August is with Thomas Cook. They used to be the poor relation to Thomson. I book them ahead of Thomson now if there is a choice.

✅ Verified Review | Santa Clara to Manchester. Travelling back on 30-05-2017 seats 5A/C was the best experience with a stewardess who was fantastic, with great service and always smiling. Our friends who we had been on holiday with told her about our wedding anniversary whilst we were away she put message on screen wrote us a card and a bottle of wine, she then insisted on having photo taken with my husband and his friend. When we told her how great she was she said she was just doing her job which she loved. It made our journey a pleasure and we are still talking about her.

✅ Verified Review | Birmingham to Malaga. Flew with Thomson Airways as part of a holiday package and was really disappointed with the experience. To start with checkin at both destinations was disorganised and there was little or no staff presence managing queues. Flights operated late both ways will little explanation as to why. The service onboard was erratic to say the least the crew were disinterested with passengers and rushed through everything to hide away in the galley. I decided not to purchase any duty free as I didn't fancy flicking through my brochure which was stuck together with gum.

✅ Verified Review | Tarbes–Lourdes to Manchester. What amazing staff on our flight! We were travelling home from a week in Lourdes with HCPT the pilgrimage trust and were delayed. A sing song started and all of the crew joined in, singing and dancing in the aisles, it was lovely to see! Once we took off nothing was too much trouble! The whole cabin staff team went above and beyond.

✅ Verified Review | Manchester to Punta Cana. We have flown Thomson on numerous occasions and never really had any complaints. This was our first time on the Boeing 787 and we decided we would give economy a try. Whilst the seats are slightly bigger I wasn't fond of the 3x3x3 formation. We like the Boeing 787 and have booked both Jamaica and Mexico for 2018. That said we have booked premium for both. Personally the upgrade and what comes with is worth the additional cost. That said there is nothing wrong with economy. The staff were kind and polite. I'm not a fan of food served on planes at that's the same for premium. I wouldn't mark the airline down on that though as I am not a fan of the meals served on BA or Virgin either. I would recommend Thomson.

✅ Verified Review | This flight with Thomson from Birmingham to Montego Bay was rather disappointing in some parts. However, parts of the flight were good. The flight took off from Birmingham on time (always a good thing). Because it is a long-haul flight they served complimentary drinks and around 3 hours into the flight they served lunch. It was sausage and some sort of mashed potato with veggies. They served it with crackers, cream cheese and unusually jelly beans? Around 2 hours before landing they served afternoon tea. However, landing went well until we got to immigration where there was a large queue but that wasn't the airlines fault. The return flight was delayed with no clear explanation (we made the time up and landed 20 minutes early) however, boarding was quite quick. Once we got airborne the inflight services commenced and shortly after it was meal time. I was served a traditional Sunday dinner which consisted of chicken, potatoes, broccoli and carrots. It came with crackers and cream cheese again plus a Milky Way chocolate bar. Then into the early hours of the morning breakfast was served it was sausage, beans, omelette and a hash brown. It was served with orange juice. Once we landed at Birmingham getting through immigration was very quick. All in all the flight was good and I would probably fly Thomson again.

✅ Verified Review | Just back to Gatwick from Costa Rica and we were impressed by the Boeing 787 and service from Thomson Airways staff, though not by having to pay in order to sit together!. Staff were very attentive on the outgoing flight with similar drinks and food service to scheduled airlines for long haul flights. The meals were slightly smaller but very tasty. Thee seats were comfortable and the cabin was airy. Altogether a good experience and I would definitely fly with Thomson Airways again.

❎ Unverified | Flew Thomson from Manchester to Jamaica. Do not whatsoever pay for extra space seats on this aircraft and choose row 30 B C G or H, they are right by the toilets and other passengers use the space in front of you to queue for the toilet or stand and chat. They completely ignore the fact that you have paid for the extra space and sometimes even try to get around 8 people all stood in the space at one time. Nothing done by the stewards or stewardesses to elevate the problem.

✅ Verified Review | Glasgow to Sal, Cape Verde. Flight of 6 hours 20mins in Thomson Airways short haul, narrow bodied aircraft. Paid £200 for extra legroom which we only got at take off and landing. The flight attendants invited people to move about the cabin and this was taken as an invite to stand in front or perform exercises in extra leg room. My feet were continually trampled on. One woman even put her children and their toys in the space while she went and sat in her own seat. The trolley was up and down the cabin constantly flogging drinks. duty free, scratch cards you name it. Banging into the seats as they progressed and causing queues for toilet resulting in people hanging over your seat. Space well and truly invaded. Meal average and coffee with the meal had to be bought. No entertainment. Flight from hell. Complaint to Thomson but as usual they take no responsibility. Tell you everything is wonderful and the surveys are great. Total rubbish as I am in contact with people who also endured this nonsense and have had the same response..