Thomson Airways

Flight Tom1454 ex Edinburgh to Lanzarote 02/05/13. Booked in at 04.45 for a 07.10 departure-advised 3 hour delay. Departure board at 09.00 advised flight now cancelled. At least 15 minutes to be advised by tanoy - "collect luggage from baggage hall2. 30/40 minutes later we were being bussed to Glasgow for a 14.30 departure - no sign of any Thomson Staff. At Glasgow 1 hr 15 mins to be rebooked in again at check in. After going through security check in for a second time went for a bite to eat with our "£8 food vouchers". Went to the departure gate to find that the flight was now departing at 15.30. Gate staff gave the impression that they were being put out. Boarded the plane to find that our seats were not the extra leg room seats that we had paid for at time of booking but just normal row seating. Cabin manager did not want to know when approached for an answer/solution her overall attitude left a great deal to be desired. Pilot announced to passengers "please do not take out all our frustrations out on the cabin crew". Arrive 8.5 hours late in Lanzarote. I find it unbelievable that passengers/customers that can and are treated in this way especially not from a major airline like Thomson.

14 March 2013 Manchester - Tenerife South Flight TOM2458. Return 21 March 2013 Flight TOM2459. I will keep it short. No entertainment. No proper food - microwaved. Staff more interested in duty free selling than looking after customers comfort. Plastic bags full of sandwiches kept in overhead lockers. Seats torn and sagging pull down tables broken. Will be a long time before I use them again. I did send a letter of complaint which has taken 8 weeks to be acknowledged.

We travelled to Zante on a 737 800 in all the years we have flown it was the worst plane! It was too small the cabin much smaller. The seats were uncomfortable and worn and if you are tall then there is no chance! No entertainment on board. Hated the whole experience cant believe they use them on 3.5 hrs journey. As for the toilets keep well away no room at all.

Flew to Egypt in February. From the day before departure up until reaching the airport on the morning of our flight we were trying to book extra baggage allowance. We were given 15kg for an 11 night holiday. At check in desk we were 10kg over between 4 people that cost us ££110. Said that we tried to book more baggage told the website closes 3 days before travel. Not told this at time of booking it is not on there website neither is it in their terms and conditions apparently it does not have to be. Told to buy extra luggage allowance to save paying on return journey which we did. You do not have to do that as no one checks your weight at Sharm El Sheik airport they are not interested how much your suitcase weighs. We will be very careful when using Thomson again as they are one of the dearest package holiday companies but give you the least of everything.

Flew out on the 13th May and to be honest was dreading the flight because of all the bad reviews but was pleasantly surprised. Lots of legroom not cramped prompt service for food and drink which was good and the cabin crew were fine. Return journey however the cabin crew were too busy talking to each other to bother about whether or not we had been served food and drink we had to ask for hot food which we got but were then not charged for because he forgot about us all a bit hit and miss. Plane was ok though again lots of legroom cabin crew needed to be more attentive we had an hour and half delay out of Gatwick which was a pain but coming back from Gran Canaria on 20th May there were no delays. No entertainment which is not good people have taken note of this and took their own entertainment on board and a lot of people also took their own food.

I was dreading the Thomson flight from Gatwick to Sharm last week. The last time I flew on this route was on an old 757 with very cramped seats and no elbow room. My flight booking indicated that we would be on the same type of aircraft. What a surprise on boarding! A brand new 737-800 clean and fresh with almost decent legroom. The price is such that this is what should be supplied on this route it is no longer a cheap option to fly Thomson. There is no entertainment at all on a 5.5 hour flight not even recorded music. Thank god for i-pods. The bacon baguette was decent and the drinks not too expensive. The only niggle is that I often fly on full service carriers to Thailand (Twice the distance) with everything free and great in flight entertainment for only £100 more. Not only are the fares now much higher you are charged for baggage seat allocation food drink etc.

Leeds Bradford to Sharm El Sheik was satisfactory although many passengers were unhappy with the lack of any entertainment. We had booked the extra leg room seats and these were fine with lots of leg room however there appeared to be little food to eat and that which was available was rather expensive. However on the flight back the plane took off late (no explanation nor apology). The crew were the slowest I have seen (it took almost an hour to serve drinks and food to row 5). As the crew started at the front and rear of the plane it became clear that there was not sufficient food on board (there had been no hot food and only 'a couple of sandwiches' - which had sold before row 5! Since the extra leg room seats are in row 16 which is the middle of the plane there was no food left even for the children (as adults in desperation had ordered these!). Again the duty free followed the same route therefore after trying to purchase 5 different items in a row (out of stock did not have any) one could only feel rather put out that we had paid extra for a minimal amount of extra leg room on the return journey and for this extra fee we got the worst service possible. Even when raising this with the crew the reply was that they were 'fed up of giving Thompson feedback as it is ignored!'. So in warning no entertainment no food no duty free. Very basic service.

We fly with Thomsom/First Choice a few times each year to Mombasa in Kenya for us it is good and comfortable. We have just returned from Mombasa on 5th May 2013 the food was smashing the staff very helpful and polite - what more can you ask. Being disabled I know they will look after me and my wife.

Manchester to Larnaca return. The 757 was showing its age and the cabin crew seemed a little more interested in gossiping among themselves than offering a prompt service. However we arrived on time on both flights and actually departed early on the way home. The croque monsieur bacon baguette and chips were all pretty good. We knew before booking that there would be no IFE tight legroom and no traditional meals and in fairness to Thomson they met our expectations. Far from a bad experience.

Flew from Manchester to Sanford Florida on an old workhorse (as described by the pilot) Boeing 767 in economy this aircraft was used because of the Dreamliner issues. Seating configuration was 2-3-2. Seat width was not good but legroom was decent. My biggest complaint has to be the staff who just were not interested in the passengers I was knocked a couple of times by passing crew with not a word of apology from them.