Thomas Cook Airlines

My experience was terrible with Thomas Cook. We were flying to Las Vegas which on the way there is a 10.5 hr flight. The entertainment system wasn't working on the way there and I tell you it is not easy to entertain yourself for that long on a plane. They hand out what can only be described as a few pieces of tracing paper as a pillow so comfort obviously is there main concern. The flight attendants were clearly stressed as you can imagine their job will get harder with a plane full people with nothing to do but tried their best. On the way back only 3 channels on the entertainment system had sound. As well as the same comfort problems as on the way there the flight attendants where very rude and not interested in doing there job. One lady asked for some water and was told to get it herself which is when my jaw hit the floor. overall it was terrible they should stick to short haul or make big changes.

Arrived at Luton airport for our 07.00 flight to Zakynthos at 04.45 to find all Monarch flights which were being used by Manos/Thomas Cook to fly us to Zakynthos had only 4 check ins open for all flights to all destinations. It took over 3 hours for us to check our bags in and thus our flight was over an hour late departing. When we arrived at Zakynthos one of our bags was missing. We were told our luggage was still at Luton and would be flown out the next day. The Thomas Cook rep told me it had been sent to Amsterdam and would arrive later that day. After waiting for the luggage to arrive and it not being on the flight I again was abruptly told it had been flown to Athens. The bag did finally arrive that night but our first 3 days of holiday was ruined by waiting around so many times after being given false information.

TCX 6536/7 28/5/14 and 4/6/14. Superb! Had the pleasure of a brand new A321 from Newcastle to Sharm. Crew excellent on both legs and the aircraft was excellent inside and out. What a brilliant flight!

East Midlands to Antalya and return in May / June 2014. We pre booked our family seats together which worked fine. I'm 6'5" my eldest son is 6'6" and my wife is 6'1" but we couldn't pre book the extra leg room seats as we had children with us - fair enough. However the seats were very very cramped for us we literally couldn't move. The row in front was the extra leg room seats and was empty so once the flight was airborne we asked if a couple of us could sit in them. Guess what we were told to pay for them if we wanted to move despite having already paid for pre booking our seats and I would suggest being unsafely jammed in our seats. So as I wouldn't pay again we sat like sardines looking at empty spacious seats in front of us all the way. There was nothing available without paying. No water no headphones etc. What I found most unbelievable was that when the cabin was cold and people asked for blankets they were told to buy them at £5 each as part of the "comfort pack". You are constantly sold to. Drinks comfort packs snacks headphones duty free scratch cards. It's cringe-worthy. I could stomach it more if TC was a budget airline but it isn't.

Travelled to Cuba paid for premium seats. What a joke - queues for toilets rudest staff I've ever met. Food very poor £4 for a small beer. I will use First Choice next time their in a different class. If your thinking of booking with Thomas Cook - don't.

TCX1326 and TCX1327 30/05/14 to 06/06/14. First time flying with Thomas Cook after always using economy airlines like Airtours and Ryanair and I am experiencing a 4 hour delay paid extra thinking that a package holiday was stress free and now think my money was not well spent. Airtours or Ryanair for me next time!

We booked a week in Altinkum which ended 30th May 2014 my partner myself and his 2 girls got picked up from hotel at 9am for transfer to airport on arrival other passengers on bus told us that they were told yesterday that our plane TCX 1603 will be delayed by 6hrs when we looked on board it was now 10hr delay. We asked for a Thomas Cook rep but was told as it was a military airport no reps allowed inside departures. No one giving us any answers we asked for refreshments and was bought cheese + tomato sandwich and a drink at 1pm. Thomas Cook Rep arrived at 1pm but would not come down to see us we eventually took off at 8.10pm only to be told as we approached Gatwick at 9.50pm that we were now being diverted to Birmingham airport the pilot gave the reason that they needed the plane at Birmingham to take holidaymakers to Corfu to avoid a late departure. Was told a Thomas Cook rep would meet us and direct us to coaches to take us back to Gatwick no one appeared and had to wander outside with luggage and children to find our own coach got to Gatwick at 2.30am. What should have been a 4hr flight ended up being 20hr journey home.

Can't fault the plane or cabin staff service. However when we checked in at Orlando international airport our bags were 4KG over we were happy to pay (no problem at all) However they then told us that they have no card machines at all and could only accept cash! I find this hard to believe in this day and age how a big company cannot have a card machine. We explained to the check in assistant that we only had a credit card that would not let us take cash of it. Her response was "that's not my problem". We then had to wait 30 minutes for our cases to be brought back to us and we're given no alternative but to throw away things from our case or we were told they would not go on the plane.

Manchester-Holguin May 2014 A330. Good leg room friendly helpful staff great food including Cornish clotted cream for afternoon tea. The pilot was very good-pointing out sights and offering reassurance when we encountered turbulence. When you think about the value for money-flying transatlantic and then 2 weeks all inclusive it's incredible we don't have to fly the plane ourselves for that price.

My partner and me travelled on Thomas Cook returning to Glasgow from Rhodes on 21st May 2014 11.35pm. We arrived at Rhodes departure lounge 4hrs prior To our departure time. We did not expect at this time to be booked onto our flight home. However due to various check in problems with Thomas Cook and a faulty Carousel we were not given our seat allocation until an hour before departure time. We were allocated row 30 next to the toilets. The seat pitch on these planes are horrendous. The man in front was 6'4" and finding this situation intolerable as we were unable to move our seat backward and our space was compromised and claustrophobic. This gentleman was moved to A seat at the front of the aircraft. After a 4hr flight sitting in close proximity of the toilets was disgusting to say the least. I will never again fly with Thomas Cook I lodged a complaint with Cabin staff.