Thomas Cook Airlines

Dalaman to Manchester. Booked months ago and paid higher fare for afternoon return to avoid late night flight due to elderly relative in our party. Three weeks after booking our flight was subject to a "minor change" from 14.40pm to 21.20pm. Whilst on the actual holiday it was further altered from 21.20pm to 22.45pm. Third time they have done this and ruined our holidays never again.

Manchester flight to Dalaman on an A330 and return also an A330. Both aircraft were filthy. Seats were torn and grubby. Paid for premium cabin on our outbound flight and was pathetic. Seats although had more than enough leg room had seriously narrow seats making very uncomfortable to say the least. Entertainment system was broken throughout the aircraft and even tho we had a Thomas Cook engineer on board it couldn't be fixed. Pointless having windows due to the amount of condensation between the panels you couldn't see anything. A total lack of interest from cabin crew. Pressed the cabin crew light to have a snotty stewardess come and turn it off only to say we're having a break now so we may come to you after if we have time. It was only a 4 hour flight and only wanted a can of Pepsi. How difficult would that have been for them I wonder? No the return things were even worse. The seat tray was only fastened on at one side and if tried to open it pulled the TV screen out of the seat headrest. Informed a stewardess and my reply was "oh ok" and she happily went on her way? The entire aircraft inside out was seriously dirty to the point it was almost worrying. We paid for a meal each on this return flight and I kid you not it was inedible! English breakfast and a steak and ale pie. The breakfast was nothing like advertised and the pie was burnt slop. There is one good point tho we only have one more holiday booked with Thomas Cook to endure then everything else has been booked through Thomson holidays. Nice modern clean aircraft with cabin crew who know how to look after their passengers.

Went to Cayo Coco in Cuba in March on Premium Economy. The issue was on both legs of the flight but was disruptive on the return as this was overnight. We paid the extra money to have wider seats so we could rest on the way home as we had a 3 hour drive when we arrived. The issue was that throughout both flights the toilet at the front of the plane was continually being used by people who weren't seated in Premium Economy and that there was a constant queue near us on the way out but more annoyingly on the way back the curtain across the galley was being continuously opened and closed and so the light stopped me sleeping. This was annoying as there are a block of toilets in the middle of the plane and on previous TC flights only people in Premium Economy have been able to use the toilet at the front. I would not fly with Thomas Cook Airlines again because of this.

We recently travelled to Almeria in Spain as a couple for a short holiday. We stayed in Roquetas de Mar and couldn't fault the resort however on the return flight with Thomas Cook I opted to purchase a hot meal. I selected Beef and Ale Pie which was described as a delicious savoury pie topped with puff pastry what I actually received was a disgusting brown mess. This meal cost me £5.50. I presume Thomas Cook employ people to taste and vet their products and suggest that whoever allowed this particular item to be included ion the In-flight menu should be relieved of their position.

Gatwick to Enfidha return. Flight out was a 757-200 with old seating that was cramped but not too uncomfortable for a 3 hour flight. I find some of the reviews on here amazing - it's a cheap holiday flight and you get what you pay for! Staff were friendly polite and efficient and we got there safely and not uncomfortably. What more can you ask? On the way back the plane was a 757-300 with new seating - a huge improvement not least as it doesn't recline. Nobody but nobody needs to recline on a short haul flight especially not when the person behind you is already cramped. Removing recline is a brilliant move!

We flew to Fuerteventura in mid April on a Boeing 757 seating was adequate - a very comfortable flight. We had a meal on board which was lovely and staff were very nice. We returned on an airbus which was great very comfortable with a TV available to watch. Again another lovely meal would fly with them again.

Just back from Cuba. I do not understand what people expect I know you have to buy drinks but on other airlines where they are "free" the price will be added onto to the fare price at least this way you have the choice whether to spend your money or not. Food was very edible we booked exit door seats no problems from this end but arrived at Holguin airport for return flight and found our booked seats had been sold. Very quickly sorted out and we got our seats staff worked very hard and were pleasant. This is second time with TC and have not been disappointed on either occasion.

We flew Cardiff to Orlando. New plane with lots of room. 2x4x2 seating. We came prepared after reading previous reviews. Took our own food and snacks and just bought drinks on board. Films were on demand and was pretty smooth flight with no delays. We were able to use our own headphones on this plane so didn't need to buy them. The flight back was an older plane and had 3x4x3 seating. Films were on a loop but it was a night flight so didn't bother us. Some people unhappy as plane was changed and they had pre booked seats. We didn't pay for this and we were still sat together in good seats so no issue for us. Old style head phone sockets but we had taken some adapters we bought for 70p off amazon so again didn't have to pay for films. For me the most important part of flying is safety. I felt Thomas Cook flew us there and back with minimum turbulence and the cabin crew were all lovely and were around quite a lot. They clear the rubbish quick as well so you don't have it all sitting in front of you for ages. A Cardiff flight was a massive bonus for us as well so would definitely fly Thomas Cook to Orlando again if they go from Cardiff. £2000 cheaper than Virgin so well done Thomas Cook.

MAN to FUE return. Outbound on brand new A321 with new style sears. As a 6ft 4 male the leg room was great and the flight was excellent. Only issue was the constant sell but this is the norm now. Return on an old a321 with old style sears. This was really tight and the sooner they revamp them the better. The crew did really well considering a passenger was taken ill. Overall not a bad experience.

Travelled in April 2014. Manchester - Orlando and return. Outbound leg on their ex BMI A330 which has been newly refurbished. Massive improvement on their other A330s! 2-4-2 seat configuration is so much better. New improved seats have a generous seat pitch and are designed in such a way that even me as a 6ft+ passenger could stretch my legs out without banging my knees/shins on the seat in front. Plus the adjustable winged headrests meant I could have a snooze without bobbing my head on the passenger next to me's shoulder. On demand PTV had good selection of films food and cabin crew were good as always. Return flight on one of the original Airtours/Mytravel A330s with the downstairs toilets. 3-3-3 configuration is very tight widthways and the PTVs are tiny and do not operate on demand all the films are on a loop which is very annoying. If Thomas Cook upgrade all their A330s to the same standard I would be happy to fly with them longhaul anywhere in the world.