Thai Airways

Returned to using Thai this year after a 3 year gap. Travelled LHR - BKK in January returning in February. My return was sealed by Thai Airways new baggage allowance policy of 30kg and a switch back to newly refurbished 747s. As a scuba diver this means I can now carry all my kit without going via the middle east. At check in on the way out I was asked if I was satisfied with my selected seat. I was offered the alternative of an exit row with greater leg room. I took this and found I was the only person in the whole row which was good as these seats are slightly narrower than normal. I therefore had room to move my elbows to eat! On the return journey I was again offered an alternative to the seat I had reserved another aisle seat but with an empty place beside me great. Good leg room and if it wasn't for other passengers selfishly punching the touch screens and bouncing in the seat in front it would have been perfect. I cannot blame Thai for other passengers behaviour but maybe a note saying these are touch screens not punch bags would help!

HND-BKK in C BKK-NRT in First. After coming off UA F from SFO the TG business class was a huge improvement. The sense of style and presentation that was absent on UA was here in spades and the crew was warm inviting and ready to provide for any special request. The flight to NRT in First was on the A380 and the lounge ground staff and spa were simply unbelievable-worth the price of the ticket alone. The meal which I pre-ordered (lobster thermador) was superb and every aspect of the flight was delightful.

Flew Business Class from BKK-CDG on the A380. The flight left and arrived in Paris on time however the experience was not what was expected and I was left disappointed. The food and service in Business class was awful and it started with in-attentive and grumpy staff that looked like they had not slept in days and had no interest in offering the "Royal Thai Service" the seats were very cramped and was not comfortable even in the flat bed position. Food was terrible and felt just as if it was from economy class but served on a plate. Thai Airways is having a tough time at the moment and from this experience I can see why. They are always one of the most expensive airlines and coupled with this terrible service and quality I can't see them getting out of their ditch anytime soon. Long haul from BKK next time will certainly be on another airline even if there is a short transit.

LHR-BKK out on the 27/01/15 and returned on the 01/02/15. What an improvement LHR terminal 2 compared to Terminal 3. Be prepared for the long walk to the aircraft allow at least 15 minutes to get to the gate. TG 917 was only half full which made the overnight journey very comfortable. Food was better than previous flights. Seating was good but temperature was very warm which made sleeping not great. Arrived BKK 45 minutes early which was a nice positive. Overall very pleased. Returned on TG 916 flight left on time plane was pretty much full but still had enough space to fell comfortable and not cramped. Food was decent again with no issues. Lunch plus sandwich and dinner was served on the long journey home. Plane landed 25 minutes early. Entertainment better but not at the level of the Emirates. Another good flight. Both flights were good with very few issues we paid the extra to fly direct and well worth the money.

Flew Perth to Mumbai then Delhi to Perth in January. Excellent service on all sectors. Delicious food. Excellent entertainment. Comfortable seats. Very friendly flight attendants. Brought drinks through regularly. Even the coffee was great. Forgot to check in a specific item not permitted as hand luggage. Confiscated by security in Delhi. Went to flight gate and discussed with Thai staff member who arranged for the item to be checked in at great inconvenience as the walk was far. Very appreciative.

Flew between BNE and HAN/SGN via BKK on Thai Airways. The Boeing 777 had a nice clean interior and had spacious leg room perfect for the long nine hour flight between Australia and Thailand. Flight Attendants were nice enough and were quick to respond to passenger requests. IFE had a decent selection of new movies and TV shows enough to entertain me throughout both long-haul flights. Unfortunately on the return journey my screen went dead five hours in and there was nothing that could be done to fix it leaving me to watch the remaining half of my movie on my friend's screen. Between BNE and BKK food was plentiful and tasty however on both of the shorter flights the 'cold lunchbox style' food was really quite bad and a little inedible. Disappointing. With this being said I did enjoy all flights with Thai and would recommend for long haul flights. In terms of standard just a little below other Asian carriers such as Singapore and Cathay.

Flight attendants were friendly and helpful with lovely smiles. The service overall was excellent. The food and the seat was okay. They should give all customers a toothbrush/toothpaste and an eye shade without having to ask. Overall it was a nice trip.

Thai International BKK-MEL 19 December 2014. Check-in at BKK was easy and the staff friendly although the agent forgot to return the ticket printout. On time departure using Boeing 777-200 although the aircraft was showing its age looked quite scruffy and in need of a thorough refurbish. Crew were surly and had no interest in providing service in fact they gave the impression that the passengers were an inconvenience. IFE worked but the programme selection was very basic even the latest release movies were "old". Haven't flown long haul TG for sometime and based on this experience wont be doing it again soon.

TG602 Bangkok-Hong Kong was incredibly uncomfortable the worst seating experience I have had. There was a time when I went out of my way to fly TG. I won't be doing that any more. Awful.

TG629 & TG602 (HGK-BKK-HKG). Outbound flight was delayed due to a group of late arriving passengers. As a result the flight arrived late in Bangkok. Flight attendants were friendly and helpful. Good selection of food although the portion was quite small. Adequate inflight entertainment system. Overall the trip was satisfactory.