Thai Airways

Paris to Bangkok I was requested to present a printed reservation to enter Business class Check lane at Paris CDG and no friendly welcome. Same attitude at counter. but the staff were French (so I am) and not at usual Thai friendly level. Star Alliance lounge at CDG is still poorly catered, shame on wine, and nearly no food. However the flight itself was great and on-time : very comfortable seat, nice on-board drinks (2 brands of Champagne) and food (hot food available during all flight), attendants extremely friendly. It is obvious that Thai Airways is trying to be back to the old times quality of service, and it is good news.

A very pleasant surprise. For the last few years I have flown the Middle East airlines between Bangkok and London as Thai were using old equipment. I thought I would give Thai Airways a try again as I was tired of the hassle of changing planes. The plane was a Boeing 777 with the new business class seat. Very comfortable and spacious. Thai have introduced a new dining service on this route. 3 menus. Thai set meal or western, and any time dining and snack menu. This new service makes the cabin crew work harder as it is full a la carte service and at anytime. They crew I had was excellent and food the best I have had for a long time on Thai.

Tokyo Narita to Bangkok with Thai Airways. The aircraft used was the 5-year-old A330-300. The interior was clean and well-maintained. Lunch menu consisted of beef curry or fish. As most of the passengers were Japanese, the Thai beef curry ran out before my row. The crew was very apologetic about that. As with most of Thai Airways flights I have flown, the service really depends on the individual cabin attendant. I was fortunate enough to have a friendly cabin attendant serving on my side. The IFE was excellent.

Thai Airways from Bangkok to Vientiane. The flight was almost full with many connecting passengers. Many passengers were carrying more-than-allowed hand-carried items so by the time 50% of the passengers boarded the aircraft, the overhead compartment was already full. The attitude of the cabin attendant differed. The male FA working at the back at the aircraft was really polite and patient and offered to send some of the hand-carried items to the cargo compartment. The other two FA were not looking very happy and it was very obvious through their expression. Food served was good for this short hop.

Going back to Beijing from Bangkok is never going to be a happy experience. Aircraft was clean, tidy comfortable. The moan is the same though about the food. Please can we have some Thai food on Thai Airways. Thai are phasing out the Boeing 747 and riding on the Boeing 777-300 was much more comfortable. But please Thai serve some of your counties cuisine instead of bland rubbish!

Yangon to Heathrow via Bangkok. Both flights were delayed for 1/2 an hour for no reason we could make out. Food on long flight was awful. Who would want sweet pancakes with what I think was a solid custard, warm ham and a totally anaemic sausage? We had vouchers from Bangkok Airport to spend in the onboard duty free but the trolley went past me. I assumed it would come back but it didn't. I rang from for an attendant but, whilst waiting, an announcement came to say it was 40 mins to landing and the stewardess said they couldn't sell duty free - I believe this was because she saw my vouchers. I was annoyed as I'd wanted to purchase a few items. The plane itself was comfortable and we had good seats on the long flight near emergency exit so loads of leg room. However very cold, despite a blanket and wearing warm clothes. I'll think twice about travelling with them again!

First time flying on a Dreamliner and first time on Thai Airways Business Class. Flew from Singapore to Bangkok. Generally good experience, although seats felt a little cramped (I have become too accustomed to SQ Business Class). I ordered a special seafood meal so I can't rate the onboard offering. Service was nothing to rave about but was ok. They tend to go about doing their stuff and leave you alone.

Melbourne to Bangkok, and a good flight with Thai Airways. Easy check in and boarding on a flight that was probably only 60% full. Excellent staff, food good, and Thai Airways Boeing 777s still have the 3-3-3 seat layout which is better than some of the other carriers. Good legroom on this flight which a number of people commented on.

Phuket airport is chaotic and it took ages to get through security. Once at the Thai Airways check in desk we were swiftly and efficiently processed. Aircraft was on the stand well before boarding time but passengers were not allowed to board until 10 minutes after scheduled departure time. As a result plane was delayed as we were in a queue of several aircraft waiting to depart. Flight from Phuket to Bangkok actually left 45 minutes late. Cabin crew were very efficient and served food and drink quickly. Meal was ok for the one hour flight. No IFE available on this flight. Seat was a shell type recliner which had good support and was comfortable. On the basis of this one short flight I would fly again with Thai.

Frankfurt to Bangkok. The J class on the Thai A380 is far superior to their tired Boeing 747-400's. The configuration of the seat makes for a good private space and you get a lie-flat sleeping experience. Bizarre service on this leg with a mature crew who were forgetful and clumsy. A first for me to also be tapped on the arm (as the service approached me from behind) to ask what I wanted to drink and subsequently eat. The 'poke' didn't happen once but twice. Astonishing. The service was interrupted twice by turbulence. This delayed the service by 60 minutes at least and you could tell the crew were getting tetchy as they tried to make up for lost time (ie. crew rest time) as they literally threw the desserts and coffee at me. Food was poor quality for a J class experience. The wine selection was also very basic. I've previously stated that TG J class is a leisure-play carrier, and whilst nothing wrong with that, be aware if you're expecting something better. Compared to their rivals, their business class product is inferior - hard and soft factors.