Thai Airways

TG750/751 BKK-MFM and vv. 15 and 19 April 2013. These are operated by "Thai Smiles" but still carry THAI's TG flight numbers. Cabin is nice and clean. Meals are above average and beyond expectations from the low cost airlines.

TG 653 Seoul - Bangkok Airbus 320 Economy. Having flown Thai Airways on long haul flights in the past I had no hesitation in using them again for a shorter flight. Overall the seat in economy is quite possibly the most comfortable economy seat I have had. The flight was only 7 hours due to a quick stop in Taipei but got up from the seat well rested. Flight entertainment was excellent with a great selection of movies etc. Staff were pleasant food was good no problem getting a drink overall an excellent flight certainly one to remember.

TG 911/916 LHR-BKK and return. Have recently returned from a holiday in Thailand and used Thai airways for the long haul flights plus four domestic flights to Koh Samui and Krabi. The seats were extremely comfortable the food excellent inflight entertainment excellent and the staff could not have been more attentive. Although I am not able to sleep during flights my husband managed to sleep without any problems! However there was more than enough choice on the in-flight entertainment with several very recently released films available. Probably the best flights we have ever taken and highly recommended.

A380 First Class from Tokyo to Bangkok cabin almost empty only 4 passengers for 12 seats. I had chosen 1A I understand now from the reviews you're better off with Row 2. Food was mostly very good. Liquor menu is also limited no Crown Royal or comparable blend. The seat was very comfortable.

SYD-BKK-PKT-BKK-SYD on 27 March and return 10 April. Proved to be a very enjoyable flight. Seat pitch is a true 34 inches I'm 6ft 5 inches and need space. Attendants were efficient and the food was better than average airline food. Back of seat entertainment was excellent with many choices. Staff kept toilets clean. Schedule was on time on all flights and generally it was a good experience. This is the first time I've flown Thai and I will definitely consider them in the future.

BKK-MFM-BKK and BKK-HKT. All flights on time new A320. Terrible seat pitch 28in. Friendly service but just a plastic bag with water and a sandwich. Not to compare with Thai Airways but they sell it under the same brand also TG flight number. I will not book them again.

Economy Singapore-Bangkok TG408. Flight slightly delayed and I got bitten by the Changi Airport habit of misinforming people of the start of boarding. Boarding started 30 minutes later than the flashing signs indicated. Boarding was a little bit chaotic and started before an announcement was made. As a Star Alliance Gold member I like being able to board earlier than other passengers. Got a choice of newspapers. Luckily headphones were handed out during the long wait for departure and the entertainment system worked the whole time during landing and take-off. We got the choice between fish-rice and chicken-noodles. I went with the noodles. Easily the best dish I've eaten on a flight (business or economy). A simple dish yes but excellent executed. Service was good with the only remark that the second offering of drinks came from behind and took me and other passengers by surprise. The stewardess was apparently in a hurry. If you ask people if they want another drink please wait for an answer and try not to break the 100m sprint record. But this was the only remark for an otherwise very pleasant flight. Seat comfort was OK (I am 1m 81 tall).

BKK-SIN TG401 11 Apr. I will follow up from my previous comments and say it almost seems that their service keeps deteriorating each time you fly with them. 11 days into the month of April and they still have March's inflight entertainment guide. The inflight crew along with the inflight manager were very cold and did not have the charmingly friendly smile. To end the terrible service run they forgot to serve me my meal as well and when brought to their notice was followed by the all too common sorry. If long transit times were not an issue for me I would have stopped flying Thai it is just not worth flying Business Class with them anymore.

Melbourne-Bangkok-Phuket return. Melbourne to Bangkok the aircraft was clean and in good condition and staff were wonderful. On the return flight I could have been forgiven for thinking I had changed to a different airline. The staff had little or no interest in the passengers and seemed to ignore the requests for assistance. The food quality also dropped on the return leg. I had expected more from Thai.

CDG-BKK-HKT. Last evening flight for Thai. Check-in in Paris was far from acceptable. I did not print my ticket and could not locate it on my phone. Security agent refused to let me go into check in although I pledged I was flying with Thai. A security supervisor came and intervened and I was allowed to the check in counter. Once at check-in it took the agent over 30 minutes to process! She then refused to give me the boarding pass as she said she could not locate my return ticket. I told her this is because it was a separate ticket to Vietnam and I showed her the e-ticket stored in the phone. It then took her over 10 minutes to clear with somebody on the phone. Once on board the 777 it was usual Thai friendliness and quality. My seat and my neighbour's failed after take off. Cabin crew did not bother fixing it and just asked us to move to other seats as there were plenty empty seats. The television in the 2nd seat did not work and I was moved to yet another seat. Transfer in Bangkok smooth but TG Domestic lounge facilities were basic. BKK-HKT short but the cabin crew managed to serve food and very friendly as well. It is comfortable but all facilities on board or on the ground seem to be old and worn.