Swiss Intl Air Lines

✅ Trip Verified | Singapore to Paris via Zurich returning from Paris. The long-haul flights from Singapore and Zurich a joy - the mains were excellent and side dishes were good, and they've got more bread for you if you want. Every 1.5 hours or so the cabin crew will replenish cups with water or other drinks. Before landing passengers can take as many milk chocolates as they want from their chocolate basket, or head to the snack bar at the galleys which have fruits and snacks for everyone to munch on. Cabin crew on their long-haul flights were warm and friendly, and like some Asian airlines they distribute hot towels. Short-haul European flights were also good with quick but friendly cabin service with food and chocolate. Transiting in Zurich was a breeze - the airport was well designed and very easy to get around. Inflight entertainment on the long-haul flights was good but I was slightly disappointed that they didn't have many music choices. Nevertheless top marks for SWISS, glad I chose them for my trip to Europe this year and would not hesitate to fly them again in future.

✅ Trip Verified | Zürich to Newark. Overall, it was a good flight, however I have to comment on not such a friendly and professional customer service by one young flight attendant. These absolutely does not apply to her colleagues, all older and probably more experienced males and females- they were wonderful. I am not sure what was going on with this particular female, her behavior was less than pleasant.

✅ Trip Verified | Venice to Zurich in business class. Brand new aircraft (CS1), super clean with good toilet amenities for a one-hour flight. Cabin crew quite nice and friendly. Business class seat layout is a joke though as there is no separator at all between business and economy, not even a basic curtain. What is more, seat layout is 3-3 with the middle seat blocked. Legroom is good. Food was very basic and very limited in quantity. Champagne available but overall the selection of beverages is too limited. Not worth the money. Next time I will stick to economy.

✅ Trip Verified | Vienna to Zurich. I upgraded from Economy to Business class, were I was just entitled to use the business class facilities on board and not on the ground, which wasn´t a problem. We were flying the little, but new Bombardier CS-100/300. The cleanliness of the aircraft was impressive, as well the boarding was completed very quickly. The pre-departure facilities were a bit disappointing as Swiss is just offering a face towel with a bottle of water, no good sparkling wine or Orange juice, but it wasn´t the big deal, as they provided pillows and blankets as well. A few minutes after taking off the Maitre of Cabin started the service. The flight time was only 1h and 20 minutes. They served a small lunch, more on a cold canapes meal which was with fresh salmon with avocado and a quinoa-bulgur salad, with some swiss cheese. The food quality was good, but the dessert made the meal, a berry-apple mousse with a vanilla foam on top. After it as the hostess saw I was still hungry she came to me with some croissant, still hot and offered me a hot coffee, what a nice touch! The upgrade was definitely worth it.

Not Verified | Zurich to Venice. This 1h short flight was supposed to be on the new Bombardier CS-100/300, but it was re-scheduled on an Airbus A320-100/200, which is not a big deal as I love both aircrafts. I was coming to the gate from a connecting flight, and they de boarded me on the complete other part of the airport, which became a little struggle not just for my connecting flight but also for many other guests, but they provided a private bus with business class. As I arrived at the guest which was half way boarded there was no separate line, neither a separate business class bus, but the ground staff allowed me to skip the line, which seemed to be a dedicated touch, but it was one my benefits. As I boarded the plane, once again there was not any type of difference between Business class or economy class passengers. The layout is the same of the economy class just with the middle seat blocked and some cm more for your legroom. As usual we were provided with some water and a refreshing towel. After all the hurry to catch my connecting flight we ended up staying on the ground half an hour more than expected, and here were the cabin staff should provide a little touch with is making more pleasant your flight, the ridiculous touch from swiss was offering to everyone a little chocolate praline, with no difference between economy or business class passengers. The service in the sky was really quick as the flight is a short one. The food was terrible, as they served three canapes, two salty, which did not have any type of flavor just intense color and smell and the same dessert in my previous flight, I asked for a coffee and the hostess brought a coffee which she before serving it to me said that It wasn´t a good quality therefore she would have changed for me if I wanted, and now my question is turning up asking me than why should you serve something which you already know that will be not matching the expectation of the guest? As I started to be tired I asked for a pillow which I brought out from the aircraft, once landed as I still had a long trip in front of me, and the maître of cabin apparently saw me and ran after me saying in a not so polite way that I was not allowed to take it out, but I mean it´s ok I can also understand this. As I upgraded to the business class I was entitled to have the priority tag for my suitcase, which is kind of an essential element if you have further connections, and the of course mine arrived after 15 min of the normal delivery of all other suitcases, this was a really big breakdown! In general, the SWISS service is not bad, and I cannot say I did not enjoy my upgrade, but sometimes it´s not required a big effort, it stays all in the little details.

✅ Trip Verified | Zurich to London. It is always a pleasure flying Swiss and I found out the experience of business class is good even on short haul. Lounge access is of course provided and the seat configuration in 3-3 seat planes like the A320 is great. As opposed to other airlines, Swiss does not put a tray between seats A and C blocking seat B - thus you can sit next to your spouse or friend. Definitely recommended.

✅ Trip Verified | Their planes are very comfortable and have great airport staff/flight crews. However, Swiss is terrible at baggage handling and customer service. The flight from FCO to ZRH was delayed about an hour & 10 minutes. Unfortunately, this meant we wouldn't catch our flight from ZRH to EWR as that flight was scheduled to depart five minutes before we arrived. My dad called Swiss who explained that they would provide us a voucher for a hotel near the Zurich airport and that they would make room on United 135 that would depart the next morning. Fast-forward to about fifteen minutes before we landed in Zurich, the flight attendants announce that our flight to EWR was delayed! In the jetbridge, we met a guy who thought there was a 40% chance that our bags would make it to our delayed connection. He then took us across the apron (where planes are parked) in an airport van to a secret security booth; he could not have been nicer, by the way. We made it to our flight and flew home to Newark, which was a pleasant flight. When we got to the luggage claim, none of our bags showed up because Swiss doesn't scan the barcodes on the bags. Luckily, the airport informed us that our bags would be on the flight the next day, that our bags would be delivered to our house, and that they would call us when the bags arrived. Under 36 hours later, we got a call at 05:17 (am) that our bags were waiting for us outside. To sum up, Swiss is a good airline in terms of comfort and good airport/flight crews but terrible at customer service.

✅ Trip Verified | Dubai to Zurich. As a family it was not possible to sit together. The reservation for the baby bassinet was free but as a father, I would have had to pay CHF 100.- to sit besides my wife. The staff on the phone told us to reserve the seat for my wife and baby, and wait until the online check in opened to sit besides each other. Unfortunately, even though I checked in 23:59h before the departure, the seats we already assigned. Check In: we saw that there was another (international) SWISS flight earlier than hours so we decided to come early to the airport and check in with them. The staff told us, they could not check us in, even if they were the same airline, we had to wait until the check in of our specific flight. The staff did not tell us that we needed to order the special baby food for our second child (1,5 years old).

Not Verified | I found the leg room is a fair bit less than other international airlines, but overall it’s passable. But their customer service (not inflight) was pretty bad, my flight from Barcelona to Zurich was rescheduled to Emirates (well not complaining about this), but notified me 3 hours prior departure time via email, lucky I was just randomly checking my email on the way to the airport. And I also paid around 50 euro for preselecting seats for 2 connection flights (Barcelona to Zurich, Zurich to Singapore), emailed them multiple times for refund and did not get a response at all, and it has been 3 months!

✅ Trip Verified | Los Angeles to Zurich. Cabin is so nice and clean. Cabin crew are very helpful and super friendly, walking down the aisle quite often to offer assistance. Good food. Flight was so smooth. Apples, crackers and bottles of water were put out on the counter in the kitchen area for passengers to grab if needed.