Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 518 reviews
7/10
4 star Skytrax Rating
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9/10

"cabin crew were very friendly and polite"

(Ireland)

Verified Review | I flew SWISS for the first time from Dublin to Zürich. The flight was quite cheap as I booked well in advance. The queue for check-in was lengthy enough but it moved fairly quickly. Boarding commenced on-time and departure was also punctual. The seats were standard slimline seats which were perfectly adequate for the length of the flight. Legroom was also fine. A number of TV screens were located throughout the cabin which showed the progress of the flight, which is not something you see very often on European flights. The food offered (morning flight) was a choice of a "sweet or salty" quiche. I think savoury was the word they were looking for! Anyway, I had the sweet quiche which was very nice. The savoury quiche got the thumbs up as well. Drinks were also offered. The Swiss chocolate later in the flight was a nice touch. All the cabin crew were very friendly and polite. The flight arrived in Zürich on-time. We had to be bussed to the terminal from a remote stand though unfortunately. Overall I can highly recommend SWISS. They have some very reasonable fares available despite their premium service.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteDublin to Zürich
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"meals very well prepared"

(United States)

Verified Review | Business Class from Zurich to Mumbai in an A330. I had the 4A seat (aka 'the throne') which is perhaps the best seat in Business Class in the current Swiss A330 configuration. The pre-departure Swiss Business Class lounges in Zurich are somewhat disappointing. The air conditioning wasn't adequate and it was uncomfortably warm. The Swiss onboard Business Class experience, however, was top notch. The flight attendants are exceptionally well trained and discharge their duties harmoniously. Inflight service was flawless, the meals very well prepared. I had an issue with the Swiss Connect wifi and have requested a refund.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteZurich to Mumbai
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"inflight service was flawless"

(United States)

Verified Review | Business Class from Lisbon to Zurich in an A321. For flights within Europe, the seats in Business are not very different from Economy Class seats. There's more legroom, and the middle seat is left vacant to provide more space and privacy. There was no inflight entertainment nor wifi availability. Business Class allows you free lounge access - the lounge in Lisbon wasn't very good - and priority boarding. The inflight service was flawless, and my bag emerged quickly upon landing as it should.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteLisbon to Zurich
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"both flights were comfortable"

(Switzerland)

Verified Review | 18/6/2017, Zurich - Amsterdam and 21/6/2017, Amsterdam - Zurich. The flight from ZRH to AMS was about two hours late, not the Airlines fault. The return flight was on time. Both flights were comfortable, safe and a nice experience. The flight from AMS back to ZRH was extremely comfortable because it was only about half full. Both flights were about 60 to 65 minutes, so the lack of IFE does not bother me. Free Sandwich and a glass of Apple Juice. Will recommend Swiss Int'l Airlines to anyone. I paid CHF 101 all inclusive. Will do that again.
AircraftA320 & A321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteZurich to Amsterdam
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"A good flight"

(Switzerland)

Verified Review | Zurich to Belgrade. Full flight, got as Frequent Traveller an upgrade to business class. Seat 2F, no neighbor on 2D. Boarding a little chaotic and long, the rest was smooth and stress free. Breakfast good with a musli and cold cuts. Coffee drinkable. A good flight.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteZurich to Belgrade
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"better seats and more space"

(Switzerland)

Verified Review | Milan to Zurich. First in this new aircraft for short flights in Europe. I was very impressed by the airy feeling in this new aircraft: better seats and more space for passengers and luggage. The crew very friendly and efficient on this very short flight. The breakfast food was very special (three little cups with breakfast mousse, creams,) and good and a great alternative to the usual coffee and Croissant...
AircraftBombardier New CS 300
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteMilan to Zurich
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a real First experience"

(Switzerland)

Verified Review | Zurich to Los Angeles. The Swiss First in the 777 (Seats, TV, Design, Flat Bed and Bed Linen, etc) matches Middle East competitors. I was impressed as well by the size of the screen. One gets the best food and staff were smiling and charming, and very efficient. They change every 2-3 month the menu of a world class chef in Switzerland: I had the pleasure to enjoy some special dishes from Canton Vaud from the Lake Geneva region. I have a real First experience.
AircraftBoeing 777
Type Of TravellerBusiness
Cabin FlownFirst Class
RouteZurich to Los Angeles
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Business Class is consistent"

(Switzerland)

Verified Review | Geneva to New York. Boarding by bus but easy and quick at Geneva. Greeting by cabin crew warm and the single 'throne' Business Class seats are very nice and comfortable (even with a massage function). Not the biggest screen but perfectly fine and good selection of programs. WiFi available for purchase but really not needed. Drinks and food plentiful and generally a very decent product and flight. The Business Class is consistent and this is what you want, even if some other airlines have a more polished product. Good value and times are excellent.
AircraftA330-300
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteGeneva to New York
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Friendly crew. Good price"

(Switzerland)

Verified Review | Zurich to Oslo. Flight operated by Helvetic Airways Fokker 100 aircraft. Looking a little tired, but great leather seats, even better seat pitch. So do not tell me the new seats give you better comfort, a message all airlines want to sell us. It's simply not true. Just fly this aircraft and you will feel the difference, which is enormous! Punctual departure and arrival. Simple but sufficient food and drink service. Friendly crew. Good price.
AircraftFokker 100
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteZurich to Oslo
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"overall very good experience"

(Canada)

Verified Review | Zurich to New Delhi. Fantastic air lines very efficient and friendly cabin crew. Excellent customer service. Food was very good and hot every time they served. Entertainment was good. Flight was on time and check in was very easy. I have overall very good experience of flying through Swiss.
AircraftA 330
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteZurich to New Delhi
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes