✅ Verified Review
| Flew Swiss Intl Air Lines from Zurich to Paris. I was boarding the gate at the Zurich Airport when I was asked to step aside to have my cabin bag checked and weighed. They had earlier made the announcement that some passengers might be required to check in their cabin bags because the flight was full. I complied with the request, asking only to remove a few items I deemed too important to be checked-in. The ladies handling my check-in were however rather rude. Without even weighing my cabin bag, they had determined that it was overweight and proceeded to charge me overweight baggage fees. Though I was not happy with it, I complied and handed over my credit card for the payment to be made. However, while I was awaiting the transaction to be made, I noticed that many passengers with cabin bags of similar size and shape, or even larger, were allowed to pass without any delays. Baffled, I asked the lady processing the transaction on my card how did they determine which passengers to stop and check. She, however, chose to ignore me. So I posed the question to the gentlemen who first asked me to step aside. He quickly replied, volume and weight. But when I pointed out that my baggage was in fact, never weighed, he looked shocked and deferred to his colleague who had earlier ignored me. I did not press the matter further then, as I knew I would not be able to get a straight answer from them. Instead, I emailed the airlines directly to clarify this matter about a week later. I raised the same question to them, and in addition, asked if it was right for the ground crew to charge me overweight fees without weighing my bag. However, the airline simply offered me a travel voucher without answering any of my questions. So in spite of the travel voucher, I have decided never to travel with them again.