✅ Trip Verified
| Miami to Moscow via Zurich. I frequently fly Star Alliance, especially United and Avianca. Very happy with the quality and service with these carriers. Recently I flew 2 times with SWISS, from Miami to Rome via Zurich and from Miami to Moscow via Zurich. The business flight to and from Rome was pleasant and as expected. The issue is with the accreditation of miles, that still is not showing up in the Avianca LifeMiles account, even if all the data are correct and the boarding pass presented the correct number. With all the other alliance airlines the accreditation is very quick, and that is important because the accreditation may lead to the next level of membership so one may end up having flown miles and segments and not being recognized just because SWISS is not diligent with accrediting. The other situation was with a flight from Miami to Moscow that I had to cancel, and was told that all the ticket would be gone lost, beside the taxes. Of course that was part of the contract's small print but still this is unfair that a vendor takes and keeps the money for a service that was not rendered. Other star alliance airlines' experience with canceling reservations (no matter what category of ticket) was that one can use the amount paid for the ticket for rebooking other flights, paying a penalty and fare difference, of course! SWISS is an OK airline but quite frankly not up to standard with other Star Alliance airlines in fact of caring about frequent flyers and cancellation policies. WIFI is incredibly expensive and not intuitive to use: so don't! So if you plan to fly with them make sure you are armed with patience and not needing any change in your schedule or need WIFI: SWISS is bad on all these issues.