Swiss Intl Air Lines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1147 reviews
6/10
4 star Skytrax Rating
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9/10

Swiss Intl Air Lines customer review

Review by (Belgium) 27th July 2015

Brussels to Barcelona via Zurich. Brussels - Zürich in old but very clean Avro - decent cold continental breakfast - friendly FA - business class passengers immediately do receive still mineral water in bottle when boarding. Lounge in Zurich very good, Zürich to Barcelona in very clean Airbus 321 - pleasant flight very good cold meal with good Swiss white wine, FA once again extremely courteous, on both flights the traditional swiss chocolates. Only minor point: very long waiting time for luggage delivery but that is proverbial in Barcelona airport - nearly 40 minutes.
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBrussels to Barcelona via Zurich
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

Review by (United States) 25th July 2015

ORD-DXB via ZRH. Seat was good. Food was amazing. IFE was okay. Ground crew and cabin crew was okay also. Pilots were informative of events such as informing passengers that takeoff is in 2 minutes. Legroom was good. Great flight.
AircraftA330-300
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteORD to DXB via ZRH
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

Swiss Intl Air Lines customer review

Review by (United Kingdom) 23rd July 2015

Malta to London City via Zurich. The first lag was operated by Swiss. Check in was ok, the queue system and the display above check in counter was bit confusing. The flight was delayed but only for 20 minutes. Once onboard, the crew were friendly, seat pitch good (due to the new economy seats - good for short haul) and the plane was clean. Food on offer was minimum but it was a hot dish which was better than the sandwich offerred on Lufthansa. Transfer in Zurich was smooth as usual. Zurich to London City flight was operated by Helvetic. A bit disappointing as the plane looked old and the crew were not as groomed as the Swiss flight. Leg room wasn't as great but it's only a short flight. A freshly made baguette was served along with choice of drinks. Took off and landed on time.
AircraftA320/E190
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteMalta to LCY via Zurich
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Swiss Intl Air Lines customer review

Review by (Malaysia) 17th July 2015

Let me keep this short and to the point. Bangkok-Zurich leg - 11 Jul- Awful food, wooden service, cramped seats, no wifi. Check in app not working, social media team refused to resolve check in issues and instead forwarded me to their email. Not feasible since I had a quick transit and hardly any internet connection. Limited entertainment options. Zurich - Berlin leg, 11 Jul - Flight delayed. Still awful food. Zurich - Berlin leg, 15 Jul - On time. Still awful food. Berlin-Zurich leg, 16 Jul - Delayed flight, flight attendant was rude when asked if we will be ok since we have a connecting flight to Singapore. Awful food. Zurich-Singapore leg, 16 Jul - delayed as well. Disorganized boarding. Food was too bad I couldn't finish it because it was too salty. Food was delivered late, had to call attention of flight attendants who were very unfriendly. Never again for long haul flights.
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteBangkok to Berlin via Zurich
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

Swiss Intl Air Lines customer review

Review by (United States) 13th July 2015

Recently flew LAX-ZRH-TLV and return in Business. Overall a decent product but nothing compared to SQ or EK. Positives : Ground staff at all stations were very helpful and all flights were on time. Seats are fully flat and crew on the return flights were reasonably helpful. Negatives : Food outbound was awful and crew on the LAX-ZRH and ZRH-TLV legs behaved like they didnt want to be there. No smiles and no one went above and beyond. Seat is fully flat but looks tired and worn out. Got the "throne seat" for 2 of the legs which is very nice but entertainment like Lufthansa is outdated. Lounge is dreadful in Zurich (their main hub) with minimal food, difficult Wi-Fi and very very crowded. Also, its ridiculous that you have to go through immigration to get to the lounge. Terminal E were their long haul flights leave from is also dead with nothing to do for hours.
AircraftA340-300
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteLAX to TLV via ZRH
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

Review by (Australia) 10th July 2015

The inaugural Swiss flight from Zurich to Malta on July 1st. Business class was about half full over five rows. Given the occasion there was nothing special at the gate on departure Zurich. But we got the full fire brigade water jet arrival in Malta despite being a little late, together with a nice welcome ceremony by Malta airport in the terminal with flowers and cake for every passenger and the crew. Business class service enroute was very professional and pleasant too, with a substantial hot lunch with meat loaf as a main course as a surprise option on this 1155 departure. A cold dish was also offered. The meal came with salad, dessert and cheeses too. The only let down was a mediocre and inexpensive supermarket brand as the only white wine on offer. The wines on offer in the Swiss business lounge in Zurich was far superior.
AircraftA320
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteZRH to MLA
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

Review by (Australia) 10th July 2015

Return trip during the first week of Swiss service into Malta. Despite an hours delay the flight was pleasant and the fact that it was not that full probably helped. The service on this mid afternoon flight was as efficient as ever and the cabin crew were friendly too. It was a pleasant surprise to receive a hot cheese quiche to eat instead of the more usual cold cheese or ham roll. Of note the complimentary white wine was better than the wine that we had in business on the way down and it was cold. Coming down none of the cold drinks in business had been cooled down, so we had wine with ice cubes. Today there was nobody sat in the four rows of business class so it was curious to see the crew still pull the curtains across. Perhaps to keep the forward bathroom off limits. But all up Swiss were good and happy to fly with them again.
AircraftA320
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteMLA to ZRH
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

Review by (Switzerland) 6th July 2015

Nice new A321 aircraft, friendly crew, flight on time - short 1 hour 20 minute flight. The aircraft had overhead screens but they were only really used for the safety video (which curiously they only do in English and then ask passengers who speak one of their three main languages to ask the crew if they have questions). Strange croissant with a pretzel coating (but in my past experience Swiss food is not nice, even in business) and wide selection of drinks including alcohol. I had flown out on Austrian and the quality of Swiss is just a couple of notches higher. I did check in online but the Swiss website sends you to Lufthansa for some reason. Automatic check-in is a nice touch but their app remains awful as you have to re-login each time you switch app to access your boarding pass.
AircraftA321
Type Of TravellerBusiness
Cabin FlownEconomy
RouteVIE to ZRH
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Swiss Intl Air Lines customer review

Review by (Spain) 2nd July 2015

Very nice and comfortable flight, as usual. Good service and catering, warm and tasty. Due to a problem with the system I couldn't check-in in advance, but the supervisor quickly solved this in a professional way.
AircraftA320
Type Of TravellerBusiness
Cabin FlownEconomy
RouteTFS to ZRH
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Swiss Intl Air Lines customer review

Review by (United Arab Emirates) 29th June 2015

I was pleased by the quality of the staff and they provided drinks and food throughout the flight. The seats were very comfortable. The IFE didn't have a lot of choice but it was a good size and had a high resolution.
AircraftA330
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteDubai to Zurich
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes