✅ Verified Review
| A very disappointed customer regarding how Swiss Intl Air Lines reacts to my complaint. I bought return ticket Kuala Lumpur to Amsterdam from Swiss' website. In the flight they're using Singapore Airlines, first transit in Singapore and Swiss from SIN. The itinerary mentioned wrong airport (KL Subang) so I missed my flight. I tried to call the office but very difficult to get through, when I got through the operator insists I checked in from KUL. Rather than give me compensation, she asked me to buy another ticket with full price. Disappointed, I flew with other airlines. Then I logged a complaint and they reply me in the next 10 days, stated that my return flight ticket is cancelled because of No Show. I explained to them many times I was late and the "No Show" is because they mentioned wrong airport in the itinerary. It's unfair to cancel my return ticket as well. Unfortunately, Swiss Intl Air Lines doesn't admit their mistake and insists during booking and check-in they mentioned the airport code (KUL). I receive no refund, compensation or even an apology. I ended buy new return ticket as well. As a foreigner living in Kuala Lumpur and traveler, it's better to double check airport code and airport name. In my case, I depending solely on the itinerary and unfortunately, was too busy to double check. I trusted the itinerary. As an airline, it's Swiss Intl Air Lines duty to provide correct details in their itinerary. Even during website booking and check-in, mentioning the name of the airport will be very helpful to traveler. It gives traveler hassle-free experience, not everyone aware of airport code. Poor customer service either, if they make a mistake, they should admit it and not pushing the blame to customer. I never encounter this problem with other airlines, even budget airlines. If there's an error in the itinerary, then my case shouldn't be counted as a "No Show". Not every case can be solved with a rule book.