Swiss Intl Air Lines

✅ Trip Verified | The family at AtlasAdventured highly recommends this airline! Needing to get from Valencia, Spain to Kotor, Montenegro as a family of three with a toddler, we scoured the internet for flights that were within our budget, and would get us there on a schedule that was beneficial to us. After much research, we ended up booking tickets through Swiss Air. Booking the flight was quick and easy. Our first flight was from Valencia to Zurich, Switzerland on Swiss Air flight LX2143. After being able to spend a day in Zurich, we caught our next flight, on their sister airline, Edelweiss Air flight LX8414 from Zurich to Tivat, Montenegro. Both airlines were great, but Edelweiss Air was a much better experience, especially when traveling with children. Check in was smooth, as was boarding the plane. Everyone we encountered from the people at check in, to the crew on board, were all very friendly and welcoming. Great customer service! A little bit after take off they gave our daughter a cute drawstring backpack filled with goodies! An activity book, colored pencils, and a game! It was very unexpected and so thoughtful. It was a short flight but we were still offered drinks and given these delicious chocolate chip buns, and a piece of Swiss chocolate. We have flown on a lot of planes, and this was one of the best experiences we’ve had as a family. We will definitely be flying Edelweiss Air again!

✅ Trip Verified | New aircraft in both trips. A321 NEO and A220 which both are really good and comfortable. Everything was on time, cabin crew are really professional and polite. The only big disappointment is that meal service from Cairo to Zurich (4 hours) nothing was served. Not even a snack which I believe a huge mistake and they are not even aligned with the Lufthansa group -I flew Austrian earlier and they do provide meal service.

✅ Trip Verified |  The extremely rude Swiss airline guy working at the Zurich ticket office 7 Jan morning said I must pay both for cabin luggage and an additional 90CHF ski bag fee to carry a single checked ski bag. This was incorrect. When trying to refund the unnecessary cabin bag fee (only the ski fee should apply) Swiss airline support hung up multiple times apparently they’re having system problems. Ground stuff were also disorganised, but cabin crew were friendly. Overall terrible airline to be avoided.

✅ Trip Verified | After a stay in the luxurious First Class lounges at Zurich Airport - it was far too early to try one of the 3 Champagnes - to the embarkation what was on time. The plane was an older 330, but the First class part was well appointed. Very personal welcome both by the FA, purser; also the captain came to see and greet the passengers in First. On this flight Swiss did change the usual Champagne by Cuvée Louise of the house Pommery, a good surprise. The food was extremely good and the service outstanding during the entire long flight to Miami. A pijama by a high level Swiss brand and a Bally amenity bag were also pleasant. One minor fact : there is only one extrely narrow restroom in the First on an A330 and therefore I cannot give a 10. In Miami assistance by a very friendly lady for collecting the luggage, When waiting for the luggage the captain - also waiting - inquired if everything was ok during our flight.

Not Verified | Our recent experience with Swiss was great! We flew from Singapore to Ljubljana via Zurich and return. Singapore Airlines conveyed us from Sydney to Singapore and return. We purchased our our seats in January for our October/November travel. Luggage was at destinations, flights on time, meals were more than adequate, crew were friendly and helpful, and planes clean and quite new. There were a couple of times when flight times were changed slightly and information from Swiss was excellent as well as pre flight details a couple of weeks before leaving. The 777 economy seating looked cramped but because we booked early we were able to chose 2 seat rows up the back of the plane. After reading negative comments throughout the year we were worried we made the wrong choice, however our flights and everything associated with them were hassle free and without any concerns. We also had the added bonus of having around 20 passengers on our Ljubljana to Zurich flight. It was hard to compare Swiss, the first time we have flown with this airline, with Singapore as both airlines offered very similar service quality which we enjoyed on our flights

✅ Trip Verified | Brilliant flight from start to finish. The economy class cabin was only a third full but the flight still operated as usual, so we had even more attention than usual from the cabin crew. Smooth flight which was on time. Definitely my first choice of airline when flying to Switzerland.

✅ Trip Verified | Swiss externalises both legs to Helvetic Airways. Extremely deceived, both legs late, but explanation given on first leg and nothing on second leg. Swiss German spoken instead of German, could not understand anything. Staff absolutely not motivated by the job. Poor service.

✅ Trip Verified | Paid for emergency exit seats due to my height. They changed my seats without telling me then get onto the flight and they were not the seats I paid for! Tried to claim a refund for them as paid for a service I did not receive and Swiss Air refused. Luckily I can do a credit card charge back. Welcome to Swiss Air fraud.

✅ Trip Verified | My recent experience with Swiss for my Lufthansa flights has been far from satisfactory. The primary issue revolved around a triple charge for a flight change, an ordeal that persisted for almost two weeks. Despite diligently following the advice provided and using the company's contact form, my attempts to address the matter were met with a prolonged silence. This lack of response left me with the impression that the experiences and feedback of customers may not be as valued as one would expect. The absence of a proper apology for the inconveniences and troubles I endured further compounded my frustration. Upon reaching the airport for my Lufthansa flights, I discovered that my ticket had supposedly been changed, yet no ticket had been issued. The information and instructions provided by the airline were often confusing and unclear, making the entire experience needlessly distressing. The airline's lackluster customer service, refusal to offer compensation, and the absence of formal apologies intensified my disappointment. In addition, the prolonged holding of my funds without clarity and the incomplete information provided during the resolution process only served to deepen my confusion and frustration.

Not Verified |   Virtually full flights both ways, but staff helpful with hand luggage, making for on time departures. Friendly service, and felt relaxed. Just a bottle of water and chocolate offered, but a good solid product. Impressed.