✅ Verified Review
| Toronto to Orlando. Less expensive doesn't mean better. When booking a flight to Orlando, Florida from Toronto Canada for my sister and I, we researched several different travel options. Ultimately, we selected Sunwing Airlines based on its convenient flight times as well as being the most cost-effective. Unfortunately, the flight times were the only convenience that we would experience from a flight perspective. On departure day, we followed the online procedures for printing our boarding passes but were unable to which resulted in us having to stand in line at the airport. So much for convenience! Once we arrived at the gate, we discovered that the flight crew were running late but that was only the start of what would amount to a lengthy delay in the neighborhood of an hour and a half. Apparently, a family was held up in customs so the airline was grounded until he and his family arrived. After their arrival, we took off and finally arrived at our destination over 45 minutes late. On our return flight, we were once again unable to print out our boarding passes online and were forced to wait an hour for Sunwing customer support, while representatives stood around aimlessly conversing amongst themselves. Additionally, we had to weigh our carry-on baggage and were assessed an overage fee. During departure, our bags were not weighed and we didn't have to pay. Based on these unforeseen charges we elected to check our carry-on luggage for an additional $62 dollars. These were fees we did not anticipate. The hour that we lost at the check-in to simply collect our boarding passes that weren't available online caused us to stand in an extremely long security line. Luckily, we left our hotel over three hours from our scheduled departure time. In the end, based on the additional charges that Sunwing applied the flight ended up costing us more than flying with a more well-known airline like Air Canada. Not to mention that the charges were in US dollars so with the exchange rate it was much more than we ever wanted to spend. In a phrase, flyer beware!