✅ Verified Review
| Firstly, Sunwing does not state any hidden costs involved when you arrive or depart the airport. When we arrived to Punta Cana, we had to pay $10 USD as their arrival tax. When you leave, you must pay a $20 USD departure tax before you can check in. We read online about this tax and usually other airlines would incorporate it into their flight or bigger airlines might just waive this for customers. If this tax is not paid, you cannot enter the airport or get checked into your plane. Secondly, there were long line up's to check in - it took us 90 minutes standing in line. There is no online kiosk available and even if you check in online, you still need to line up to drop off your baggage. Sunwing partners with DR's tourism company Nexus - which they arranged for shuttle buses to drop you off and pick you up - which is a plus. However, there is poor planning and scheduling. They drop off all the passengers on a plane at the same time - hence causing the 90 minute wait. (We were the only airline that had a long line up for the 90 minutes we were at the airport and we were there 2pm not the middle of the night). Not to mention - there were only two clerks serving customers checking in. Lastly, there was a long delay coming back home - what would have been a 7 hour flight became 11 hours. We needed to make a fuel stop from Punta Cana to Hamiliton, Ontario because they stated that they need to change crew and also get fuel and refresh their supplies. This is a huge inconvenience to the customer as we are left like prisoners stuck on the plane waiting for them to change crews. It is definitely not necessary to have a fuel stop as we flew from Vancouver to Punta Cana direct flight. So the only reason they did a fuel stop was because the flight attendants timed out and they needed to change crew. This caused a different and much longer flight route and delayed us. This was very poor planning and scheduling on Sunwing's part. This was the worst flying experience I've ever had. Do not choose SunWing.