✅ Trip Verified
| Toronto to Cancun. We paid money based on a flight we liked and both times they changed it on us and they tell you there’s nothing you can do about it. We paid extra money to leave on a Monday since we were gaining a day. If we left on the Tuesday we would have saved approximately $500. When we booked our trip our flight was initially supposed to depart Mexico at 10pm. Because of the late arrival home we booked the Tuesday off work. A few days before leaving on our trip the departure time was changed to 8pm. A day before we were supposed to leave, someone at the resort that recognized us from the plane advised us that the flight had been changed to 10:20am. Sunwing never contacted us to advise us of the change. I then went to the rep at the resort to confirm this information and to let her know how upset we were about the fact that we were being robbed of an entire day. She was not sympathetic at all and then turned around and told me how disappointed she was that our group did not book any excursions. I walked out right after because it was a conversation going nowhere. We were a group of 77 people attending a wedding. Some people were given the wrong pick up time and even missed the bus ride to the airport. When we pay and make a booking we are bound to that contact. Sunwing has constantly changed flights, delayed flights and has never given us any compensation. We had to purchase breakfast and lunch for the day. Our family member could no longer pick us up because they were still at work when we landed. Because of this we had to pay for transportation home. Not only did we pay extra money to choose this package. We ended up having to spend more money because of this change that Sunwing caused. Due to all this as well, my husband and I lost a day of work. I highly recommend you avoid booking with Sunwing. They never keep their end of the commitment and not one customer service rep cares. The total trip cost us $3500 and we could have paid $3000 if we left on the Tuesday to get the same vacation. I understand the flights are subject to change but a full day at the last minute is completely unacceptable. 1,2 or even 3 hours is okay but a whole day is robbery!!! This also happened to a group of 28 of us 3 months ago when we went to Los Cabos. They changed our flight to 5 hours earlier. Seems like they sell these packages with sweet flight times to entice people to buy and then change them at the last minute since there is nothing you can do. Classic bait and switch.