✅ Verified Review
| Varadero to Toronto. I have witnessed more than a few comical, inept and annoying check-in processes in my life, but ours with Sunwing on January 27, for the 5pm Toronto to Varadero Flight 622 is the winner. We were at the check-in at 1pm with pre-paid entry to the Premium Plaza Lounge to which we were so looking forward at the start of our holiday. We received quickly our boarding passes from a machine, but no baggage tag. For that, we were compelled to stay in a very very long line for almost two hours. The unfortunate young agent trying to direct people to check-in points (more than half of which were unstaffed) was asking people on later flights (like ours) to stand aside, infuriating those of us who had paid for lounge access. The whole situation was a mess. In the end, we had less than an hour in the lounge. The two young ladies in front of us had even less time for an $80 experience. The end of our stay in Cuba ended with another dismal effort from Sunwing. Flight 623 on February 3 was delayed from its scheduled 9.30pm departure to what eventually became 1.30am the next day. You want to talk about a long final day at a resort waiting for your flight home, this worsened by having then to take an airport bus three hours before flight time leaving us with nothing to do in a small airport, passengers stretched out on chairs trying to sleep, almost beside themselves with tiredness waiting for the incoming flight? Do the airlines realize how silly the euphemism "equipment failure" has become? To airline passengers it simply means "They aren't going to tell us." Quite frankly, given the very large plane, every seat taken, that took us home, it was abundantly clear that Sunwing was simply waiting until they could fly a full plane. Our treatment was less than human. The crew apologized for the inconvenience associated with a 5am arrival in Toronto, but didn't offer a sandwich or a glass of wine to convince us of their sincerity.