✅ Trip Verified
| My sister and I booked a 4 day package from Montreal to Cancun which includes flight/all inclusive hotel with transport from and to the hotel. Due to an emergency, I had to fly a day later. I called Sunwing to ask if I can move my date by one day, they said no which I accepted; after all, it was unexpected. I bought a separate flight to cancun the day after. I asked if I could get a ride from the airport to the hotel the next day, again, I was told no which I thought was unreasonable. The shuttle goes to the airport every day anyway, they could have let me get the transportation since I didn't use it the day before. So I ended up paying $47 for a taxi to the hotel. The next day I went to the sunwing representative at the resort to confirm my shuttle back to the airport on my date of departure. Freddy reassured me that they had my booking and that I was good to go. The day of the check out, to my surprise, the shuttle had my sister's name but not mine! He refused to take me to the airport even though I had confirmed it, I paid for it, he didn't want to hear anything. After I made a huge scene and made it clear that I had to get on the shuttle or I'd miss my flight, the driver let me on but only after he took down all of my details because 'he would get in trouble' To say I'm disappointed is an understatement. This was a very expensive holiday, I should have bought the flights and hotel on my own instead of going through Sunwing. My flight to Cancun with Interjet was 10 times better than my return flight with Sunwing (and cheaper might I add). When I called sunwing about the change in my outbound flight, they said they could book me a flight for $385 when I checked online, I booked interjet for $250! I will never book a holiday with Sunwing ever again!!