SpiceJet

Round trip from Chennai to Hyderabad. Morning departure from Chennai. The boarding was complete 20 minutes before scheduled departure time and then we had to wait for close to 30 mins for a piece of cargo to arrive from another location. The captain was prompt enough to explain the reason for the delay hence there was no confusion. Clean aircraft with attentive cabin crew. Return flight at night was delayed 2 hours but was informed about the same in the afternoon through a text message which I think is a positive step. The flight to Chennai was operated by an all women crew which I think is a first as far as the low cost airlines in India are concerned. Overall good experience.

Very bad customer service. Flight delayed 30 mins initially then 1 hour 2 hours 3 hours and it went on and on. The cancellation was not allowed by the customer service because apparently their systems were not update with the reality on the airport. Stranded at Chennai airport for 8 hours and tried to change it but was disregarded by the staff. Being economical does not mean that you start ignoring passengers who are asking you legible valid questions as and when you feel like.

BOM-CCU-BOM. The flights were on-time each way. Cabin crew were warm and friendly. Have travelled Spicejet earlier as well and was impressed to see the improvements they have made over the years. The only issue I had was on my BOM-CCU flight where the leg space was inadequate. However the flight from CCU-BOM was excellent.

21-01-2013 BOM-COK Boeing 737. The check-in procedure was quite disorganised with the longest possible line for any airline I could see at Bombay. Their website says you cannot do web check-in if you need to check in baggage. For an early morning flight this rule makes you leave home at least half an hour before other airlines. Staff allotted me an aisle seat in the non-reclining row before exit without informing me since I am relatively tall the leg space was quite insufficient the only reason to be thankful was the gentleman in front of me did not recline his seat. Overall have had better experiences on other Indian budget airlines like Indigo. Staff are good but could do with some more training. Would I fly this airline again - perhaps but the price will need to be good to consider this alternative.

Colombo (CMB) to Chennai (MAA). Aircraft used was Bombardier Q400 with a flying time of around 1 hrs 40 mins. The aircraft was clean and new. Check-in and boarding was smooth and efficient. Very comfortable flight. Overall a good experience.

Mumbai to Goa and back. Good airline which was on time. Food to buy on board. Free checked luggage allowance.

Goa to Hyderabad on a Bombardier. Nice aircraft. Flight was delayed but we were informed a few days prior. Overall good experience.

Less than 24 hours after I booked my ticket online I got a text message letting me know that the flight time had changed by 30 minutes. On the way to the airport I got another text message letting me know that my flight would be delayed by 30 minutes. I got to the airport and was told the delay would now be an hour. One hour later after the original departure time the plane didn't show up for another 30 minutes. The plane was small but clean and looked new. Bottled water was handed to everybody. Overall the flight was pleasant but the delays make the trip exhausting for I spent more than 4 hours at the airport. Also while it was nice they sent a text message it would have been nice if they sent an email. I'm not an Indian resident but got a local phone and realized I wouldn't have known about the flight changes if I didn't have a local phone.

MAA-TRV. Chennai Airport looks like it needs replacing and the security queue snaked around the terminal building. The flight was late boarding mainly because the domestic terminal only had two gates in use. Aircraft was a modern Bombardier Q400 which was two thirds empty. The wrong aircraft safety card was in my seat pocket I showed this to one of the crew and she replaced it. Cabin Crew were attentive and efficient in their tasks. Flight arrived 30 minutes late into Trivandrum and the bags took about 15 minutes to come out.

Flew Bombay to Kochi on Spicejet. Early morning departure and a full plane. My partner and I got seats in the last row - uncomfortable and cramped for the 2 hour flight but a full flight so no chance of changing seats. Poor service on board with terrible crew. Got to Kochi only to be told the return flight was cancelled on our date of return. Called their Customer service and were rebooked very efficiently on another flight- and even to a new destination as we had missed a connection. Flight back much better. Service great. Was like flying 2 different airlines.