SilkAir

SIN-CEB 18/06/14 CEB-SIN 10/07/2014 both flights new Boeing 737-800s. These were my fourth flights on SilkAir in the past 12 months and as usual there was little to complain about. The cabin crew were friendly responsive to needs and requests. Food and drinks service was efficient the food very good. I find the legroom and seats on the 737s to be a little poorer than on the slightly bigger A320s that little extra space on the A320 makes a difference to the larger traveller like me. There is no seat back IFE although this is improved if you use your own device to access the inflight wi-fi service. There is some IFE on the drop down monitors mostly silent films which I enjoy but most would not no headsets are provided.

SIN-SUB and SUB-SIn on A319-100 and A320-200. Old aircraft but good service. Seat comfortable with more legroom than budget airline. Cabin service was smiley and efficient. The meal was nice. IFE was very limited just a rather farcical comedy show but we can still use the newly SilkAir Studio. Overall this is a pleasant flight with courteous service.

Simply atrocious lack of service and responsiveness. On Friday 5th Sep I was in Hangzhou expecting to catch the 16.20 flight to Singapore allowing a 25 hour connection window to an SQ flight. At 10.30 am got an SMS advising a 2.10 delay so I'll miss the connection. I called my travel agent in Australia and asked him to find an alternative. I was quite willing to drive to Shanghai and change onto SQ 17.00 flight - it had seats. I was given the complete run around by Silk Air directed to three different phone numbers with no one willing to act. Next I got my secretary in Hangzhou to try she got the exact same outcome. After about 6 calls over 3 hours time had run out. I took the original flight and missed the connection. At Singapore at midnight SQ gave me a hotel voucher for the Conrad and told me to take a taxi. The taxi queue was at least an hour long. I would have had a couple of hours sleep before needing to get up and return. At the SQ desk I swapped this for a much more logical bed in the "pay by the hour" mini hotel in T3. Why wasn't this offered in the first place? Why do I have to ask? Silk Air A320? I had a seat in 2nd row avoiding the 1st row - that has too little leg room. There is in no power point despite being a 5 hour flight so my PC battery ran out. No in-seat video so no alternative entertainment.

Silk Air MI 411 KTM to SIN Aug 27th - Business Class. Flight departed about 45 min late due to late arrival of the aircraft and air traffic control delays. Business class seats are quite spacious and comfortable for a single aisle aircraft. The service was impeccable and the food delicious. I really like the WiFi video streaming service so you can watch movies on your laptop or tablet. The movies could be more current but that's a small matter. My only disappointment is that there are no power outlets in business class. Otherwise I give Silk Air a big thumbs up.

Terrible experience with Silk air from Singapore to Wuhan return. First of all I had pre-booked my Vegetarian meal but I was served non-vegetarian. It is not worth the money they charge. They don't give headphones no TV. The air hostess didn't serve me drinks Would never take Silkair again on any route.

Singapore - Manado return. Very nice C class product for a 3.5h flight. Flight on time decent seat pitch good food and efficient and friendly cabin staff. The only negative aspect of the journey was the terrible business class lounge in Manado.

I travelled from Brunei to Hyderabad via Singapore using Airlines website. Brunei to Singapore was by Singapore airlines where it was a bigger aircraft with good leg room. Singapore to Hyderabad was by Silkair smaller aircraft little leg space bottom line it's Cattle Class. The fare paid is Singapore Airlines service is budget. For certain cities SQ uses Silkair but the fare is SQ. If this continues SQ will see customers choosing budget airlines.

Took MI for my flight from SIN to Phuket and I must say service standards were far better as compared to Singapore Airlines (the latter service standard dropped drastically over the years). It was a short flight and I wasn't expecting to be full service which includes meal and refreshments. Inflight entertainment is lacking but I am not concerned about it since the flight was short. The airline could do better by providing ear phones for those who didn't want to watch silent movies on board.

Danang - Singapore business class. A bit late but nothing too serious. Ipad equivalent handed out but no headphones. On enquiry told "out of stock" just this flight I enquire no all flights no headphones. So what is the point of a movie let alone music without headphones? You can get them on cheap airlines for $2 or any cheap store so why? Is the Singapore airline group taking their reputation and customer loyalty for granted? The meal I had was ok but my wife had a chicken dish that was terrible and I notice other passengers with the same dish largely left it. On arrival in Singapore no one to drive the air-bridge. At the price these guys charge compared to say Vietnam Air on the same route with similar equipment meals and service oh and headphones I know which one I will be on next trip.

That's how to do it. I just flew two short sectors SIN-PEN and PEN-SIN. I had something to eat and drink in 20 minutes. I flew on the same trip on EK and the same took 3 hours.