SilkAir

SIN-BDO on A319-100. Old aircraft but superb service. Identifiable that SilkAir is a subsidiary of Singapore Airlines. Although a bit overpriced SilkAir offers good connection at Changi decent meal options and IFE through overhead screen installed on the aircraft.

Singapore to Yogyakarta via Silkair return 20-24 Jun 14. Both flights quite full seat comfortable with more legroom than budget airline. Long queue at Yogyakarta airport Check-in. We received complimentary bottle of mineral water from the Silkair ground service manager. Cabin service was smiley and efficient. Meals edible but very small portions compared to SIA portion.

Singapore to Yogyakarta and Singapore to Kalibo return. Both flights on A320. Flight Yogyakarta was delayed on landing due to congestion in the airport-not really the airline's fault. Served hotcakes for breakfast which was nice. Flight back to Singapore was delayed because of the late arrival in Yogyakarta (again airport congestion) but cabin crew were very nice and professional with a semi-full load. Business class line in Yogyakarta was also used for economy which meant long wait for all passengers. Flight to Kalibo took off on time. Full load but cabin crew were warm and friendly. Flight back to Singapore was delayed because of delayed arrival of aircraft from Cebu. Meal was delicious and again friendly cabin crew. Check in was chaotic because of the small airport size with 4 international flights checking in at the same time and the different queues intersecting each other. However Silkair was the only one with clear and audible announcements in the airport and the staff tried their best in the chaotic check-in even though the space constraints limited what they could do.

Flew with SilkAir recently from SG to Penang on 7 June and back on 9 June. It was my first time flying with them and I was very disappointed. Really bad experience. Firstly the flight on the 7th was delayed for an hour and no announcements were being made leaving me and my family very puzzled. Next there was a lack in variety for the in-flight meals. The chicken pie served on the return flight was terrible as there was a burnt taste. Drinks wise they only serve water orange juice and tea. The last point was on the flight attendants. As the regional wing of Singapore Airlines I was utterly surprised at their dressing. They looked so sloppy in their uniforms with unkempt hair. However they still portrayed excellent service qualities such as being polite and attentive to address customers' needs.

SIN-REP return. Enjoyed my flight with Silkair to Siem Reap a couple of weeks ago. Cabin Crew were very friendly and cheerful. On both legs they seemed a lot more engaging than your usual cabin crew on other airlines. Breakfast onboard was pretty good with rounds of coffee and water following. Shame that the wireless streaming IFE had not already been implemented. Departure and arrival were both a little late but not a big deal. Disembarkation at Siem Reap via stairs which for some strange reason I really like. Bags were out fast.

Singapore to Lombok a very enjoyable flight. IFE was very limited just a rather farcical comedy show. The breakfast they served was excellent as was the service.

Singapore to Penang. A pleasant flight with courteous service. The meal was a bit paltry even for such a short flight. Just a small tuna sandwich.

Travelled SIN-HKT-SIN on 28/31 March. Both flights boarded quickly and departed/arrived on time. Service is good with fair enough seat pitch for a regional airlines. Food was the usual airlines fare with a main fruits and drinks. For the price though there is nothing to complain about. Plane was clean and I got to try their new 737 SIN-HKT.

MI 654 on SIN to HAN on March 11th. Pros: flight was on time food was okay. Service was good. Some choice of magazines. Cons: no personal in-flight entertainment only on overhead monitor w/o tune. I use my own airline headphones but tune was off so we could not hear anything. SilkAir as daughter company to Singapore Airlines but cant earn mileage for Star Alliance.

SIN - Koh Samui - SIN. The crew on the flight to KS were very slow and we still didn't have our food by the time the captain said that we were starting our descent. Flight back the crew were very efficient and food was tasty.