SATA Air Azores

Not Verified | Fake advertisement of the ability to purchase additional baggage. 15 euros per kg. When I had originally purchased the ticket, it was made clear on the website that I would be able to purchase additional baggage. Today I was trying to complete my check-in and purchase the extra luggage however the website did not allow this option, I therefore rung the contact number available on the website to make the purchase and to my surprise was told that I could purchase the extra baggage only once I arrive at the airport, only after questioning the lady on the phone, I was told that in fact I could not take an extra suitcase but only pay for extra kilos in the luggage which I already have (£15 per kilo from the suitcase I already have). Unfortunately, I have already brought and paid for an extra suitcase from London to Lisbon with the expectation that I would be able to take it to Cape Verde. Im highly disappointed with the service I have received thus far, I usually take this trip with TAP however decided to try something new and now I am being charged an additional £450 for a suitcase. This was extremely unclear across the website and now I have no choice but to throw away my suitcase with all my belongings as the price of this was not advertised.

✅ Trip Verified | Terrible airline. Our flight from Ponta Delgada to Boston cancelled due to plane issues in Boston. We were told that we needed to stay in line until they wrote on names and phone number on a piece of paper then told to leave airport and they would contact us when our new flight would be booked. Waited 24hrs without a call had to return to airport to try to get answers and let them know that 2 of the 4 in my group were diabetic without any more medication due to cancellation. They didn’t care at all, I had to plea with them to finally get on the plane Monday night from Saturday original flightt. We were not given any compensation for hotels food etc. Cost us in 2 days of hotels additional $400.00

✅ Trip Verified | Ponta Delgada to Toronto. The worse flight and airline I have taken in my extensive 43 years of extensive travel. A 2 hour delay became almost a 6 hour delay in total between issues with crew, boarding, gate availability and more. The food was horrible, the crew were rude and the experience was terrible. On top of everything we are still on the plane after landing 45 minutes ago as we taxiing from gate to gate being told that there are issues (on our way to our 3rd gate now). I don’t understand how an airline can be so poorly run and how they coordinate so poorly with it’s crew. I don’t blame SATA for the gate issues (thank you Pearson airport) but everything else has been their fault. It’s 2019, all other airlines are doing better than you. Glad there’s more competition to the Azores. Stay away from SATA

Not Verified | Ponta Delgada to Lisbon. Do not trust this airline. My husband and I booked our trip to the Azores, from there we booked a flight from the Azores to Lisbon Portugal. We booked our flight with SATA airlines. We arrived at the airport to catch our flight to Lisbon only to receive an SMS text saying our flight was cancelled and we were being put on a flight 7 hours later than. Not only did they put us on the last flight of the day to Lisbon but they wouldn’t even put us on any waiting lists for earlier flights. We lost a day of our vacation thanks to SATA. Do not book or put your trust in them.

✅ Trip Verified | Flight cancelled but not told about it until I showed up at the airport even though they had my cell number and email address. I was sent to a very long ground service line staffed by one person. Despite holding a business class ticket out of Delgada to Boston, I was only given the option to fly middle row economy in the back of the plane on a United flight through Newark 25 hrs after my original booking getting in to Boston 30hrs later than my original ticket. They put me up in the 69 euro/ night airport hotel in Porto for 24hrs. Despite asking, no compensation for the difference in price of the business class ticket. I paid an additional $244 to United to upgrade the seat to economy plus as I am very tall and find United economy seats painfully short of leg room.

✅ Trip Verified | Terceira to Lisbon, cancel the flight and refuse to give compensation according to EU law. They refuse to take responsibility and lie to you. Perfect example how an airline should not be run.

Not Verified | I was concerned when I read so many poor reviews but if anything it prepared me for the worst which did not happen. Flight was on time. Check in a breeze. Plane was spotless and better leg room than some airlines. I never expect fine dining on planes so I prepare by bringing some snacks. In saying that - the food was fine. And they refilled your wine or beer free. I also downloaded some movies on my iPad so we had our own entertainment - perfect. Coming back the flight was delayed an hour due to an issue with the incoming Toronto flight so you can’t do anything about that. They contacted me on my phone to advise me if the delay. All n all a very good flight!

✅ Trip Verified | Ponta Delgada to Ile de Terceira. A deplorable company, which canceled our tickets without telling us (not an email, not a message), then resell them and tell us the day of boarding that the plane is full. A contemptuous customer contact, no help, no advice, no refund proposal. This setback has made us miss a match in Terceira and another in Lisbon. Today, after making us lose a fortune in airline tickets, the customer service of SATA turns a deaf ear, but we have not finished with them.

✅ Trip Verified | Terceira to Ponta Delgada. After a delay on Terceira we were stuck for 7 hours. Our vacation was seven hours short because of the delay. According to European law you should receive compensation for this. After 5 months I only received an email back from the airline with just an excuse. I transferred the further mail changes to the travel agency where we had booked our vacation, but the airline still refuses (after 7 months) to pay for our vacation loss. Worthless customer service that can only be reached by e-mail.

✅ Trip Verified | FNC-PDL-YYZ, May 1 2019. A Great Experience. Easy online check in, friendly baggage drop off at Madeira airport where flight left early. Airbus 320 and 321 planes on both segments were clean. Cabin crews were efficient and cared about all passengers. Lunch service on the first 2 hour segment included an OK sandwich and a generous pour of wine! Dinner service on the FNC-YYZ segment - including more good Portuguese wine - was better than previous flights I have taken with Azores. Flight deck announcements were complete and non intrusive. Inflight entertainment which is available only through a downloadable app could be improved. In short, I am a fan of this small airline. I also respect the reviews of customers that point out when things fall off the rails they really fall off! However, in my personal experience over the years of flying in the winter months with Azores, there have been weather delays but connecting flights have been held and there have been no serious screw ups.