SATA Air Azores

Flew out of Toronto direct flight to Sao Miguel- three hours late. Gate change occurred due to late takeoff. When announcement was made for passengers to board there were no Sata personnel to board the passengers. Much confusion was evident. Onboard the cabin crew were miserable and rude to passengers. Little attempt was made to speak English to those passengers who did not speak Portuguese. The meal was not hot nor tasty best part of the meal was the dinner roll and the wine. Most likely will be the last time I fly Sata. There are other airlines who fly direct.