✅ Verified Review
| This is a review of a non-flight and lying by SAS on August 30 that led to me, my husband and our son losing a day of our travel to the New York area. We were to fly with SAS from Riga to Stockholm and then on with SAS to Newark. As we arrived to drop our baggage, it was clear that the SAS flight scheduled for 11.10 had been pushed back to 1200 and we would not make the connection. We asked what could be done and the ground staff in Riga said that SAS was working on re-booking us. Then the flight was pushed back to 13.00. My husband called SAS and they said that if we flew with the delayed flight, something would be rebooked for us in Stockholm, possibly on a different airline and that if we had to stay overnight, SAS would either provide accommodation or reimburse us. They said if they rebooked us to JFK and we submitted a taxi receipt for transport to Newark where we had a rental car waiting, they would reimburse the cost. After a while, the gate agent where the delayed flight was supposed to depart said that we would be rerouted with Air Baltic to Rekyavik and then on with Icelandair to Newark arriving at 19.00, a reasonable time. As some of the passangers started getting their new boarding passes, the gate agent said that my husband and our son and I would be routed from Riga to Rekyavik then to Minneapolis then to Newark arriving after midnight. As we have to drive about an hour to our hotel, this was unacceptable and we were rebooked to a United Airlines flight the next day. The gate agent, speaking for SAS, said that we would not be offered accommodation by SAS or reimbursement for such since we had declined to take their "USA by night" tour through Minneapolis. I think that this offer was, in fact, part of a lie by SAS, since they led us to believe we would get to Newark direct from Rekyavik and should not have been surprised that we declined. SAS is an unreliable airline with misleading customer service, even if the Air Baltic gate agent acting on their behalf was cordial and helpful.