✅ Trip Verified
| Amsterdam to Klaipeda via Copenhagen. In 2001 I took took a flight with SAS from Amsterdam to Stockholm and enjoyed one of the best short haul flights I had experienced. Great food, great service, great comfort. But, that was 17 years ago. As traditional airlines have cut costs in relation to competition from budget alternatives, I would have to say, of the airlines I've used, SAS have compromised their product the most. The only way they differentiate themselves from budget airlines when flying short-haul, is you get a little bit of extra leg room—and free coffee and tea on flights over 80 minutes. The boarding situation was fairly chaotic, full flights on both AMS to CPH and on the return leg. On this occasion I travelled with my physically disabled child who requires extra assistance. Despite communicating this this ahead of time, outbound, they were completely unprepared, and we had to wrestle a bit to have our needs met. They also had us board last, which was extremely awkward and difficult for the passengers that had already boarded. On the return leg however, they were excellent. Airport staff were ready to meet us and transport us to the connecting flight. With regard to this, and in general, the cabin staff were friendly and helpful. The A320's on both legs were not well cleaned. Slightly grimy throughout the cabin. The plane used for the CPH to AMS flight was particularly bad. During taxiing, the cabin was bombarded with what could best be described as horrible low pitched squeal. In contrast however, the CRJ900's were both very well maintained (operated by City Jet). In summary, as previously alluded to, it seems this airline is barely above budget status these days. At times, that little bit extra shone through, but for the most part, it was functional, it got us where we needed to go, but it is not worth the extra few €'s that you usually have to pay to fly with them. It's stuck between the two worlds, and it doesn't really fulfil either's criteria.