✅ Verified Review
| Hong Kong to Stockholm return. We flew SAS for 7 legs in March. Generally, the inland flights and short international flights (ARN-OSL) are fine. But Hong Kong to Stockholm was delayed for 3.5 hours, so that all connecting flights are re-routed and still we barely made it. The baggage didn't make it and was delayed for 16 hours. When we checked with ground staff in Tromso, they seemed to know nothing regarding the whereabouts of our baggage. They said we can wait 2 hours for the next flight and we did. Our baggage was not on the carousel and we checked with them again. Then after some walking around they said it will be on the plane the next day morning, but the delivery people won't pick it up before 4:30 pm the next day and we were given the choice of coming back to pick it up at our own cost. We ended up getting our baggage sent to our hotel at 6 pm. First off, the ground staff should allow more transfer time when re-routing our connecting flights. Second, I can't see, in this age how those people at Tromso not know where our baggage is and when it will arrive. Then on the inbound flight SK963 ARN-HKG, the captain said the cargo cabin door was broken after boarding is completed. Then for 3 hours, we were stuck on the plane with no food provided and no heat. Every 30 minutes, the captain updated with something like the technicians were still checking and he had no further info. At last, the damage needed to be fixed by someone from Airbus HQ in Toulouse and SAS is not attempting to switch us to another aircraft or re-route us at all. The flight was delayed for 24 hours. And if you have anything important to do, too bad, because you shouldn't have chosen SAS at all. The funny thing is, even though the flight was delayed for 24 hours, we still had to wait for them to load the containers after all passengers were boarded. About 30 minutes after the flight's scheduled time, the captain made an announcement again, saying the containers were loaded in the wrong order and had to be re-loaded again. All in all, SAS sounds like a joke. On SK963 and SK964, only 1 non-alcoholic drink is provided for free throughout the 10-hour flight. On shorter flights, only coffee, tea or water is provided for free. You may want to stock up on snacks before boarding. Since when has SAS become a budget carrier?