| Vilnius to Copenhagen. The expected departure time for this flight was 15:00, however at 14:55 there was no evidence that this was going to happen. The monitor at the departure gate wrote "New information at 15:00. Expected departure 15:00". I don't know what this means in English, but fact is there was no SAS flight. No information was given. At 15:35 someone came up and annouced (only in Lithuanian) that the flight was delayed. I don't understand Lithuanian, so had no idea. I then asked a security worker in the airport about where the Information desk or Service Desk was located, only to be told that no such thing exists in Vilnius Airport. I would have to leave the departure zone, then come back. I decided to do just that, left departure zone and went straight to the SAS / Star Alliance office to ask what was going on about my flight to Copenhagen. The woman behind the desk then told me the flight was delayed, but that was all she knew. What an impressing service. I then tried to call SAS in Copenhagen only to learn that SAS customer service have no information about current flight operations. However, travelling on SAS Plus, I anticipated that I would have access to the business lounge in Vilnius Airport. This turned out to be untrue. As the only carrier in Star Alliance, only SAS business customers are not entitled entry to the business lounge even if SAS sell their business tickets with the understanding that you can access the business lounges. Finally boarded the flight two hours and 15 minutes after planned departure and got my seat in row 3 in the extremely cramped CRJ900 aircraft. Food served was actually OK, only later to see that deserts were one month over expiry date! Bottom line is that I fly SAS around 28-30 times per year, and even if they leased out the Vilnius-Copenhagen route to Air Nostrum and CityJet, it still states SAS on the airline ticket. Fact is, that I have had 6 cancellations and 5 major delays the past 7 months. SAS used to be a quality airline, and had a world known brand for service and punctuality, but how times have changed. To me SAS is now no better than low-cost airlines, and the quality and punctuality is long gone in the race towards being cheap which SAS is not. Other airlines in the Star Alliance are way better than SAS. Even flying SAS Plus is like flying cattle class. I have booked my final ticket with SAS, and will never come back.