✅ Verified Review
| Copenhagen to Hong Kong via Stockholm. The transfer flight from Stockholm to Hong Kong was delayed from 2.30 to 5, then 5 to 7.40, then got cancelled altogether. The initial delay was informed through SMS, however, the subsequent delays and cancellation were not notified through any channel including SMS or email. Passengers were not updated until the very last min at the gate when they were actually lining up for boarding! 2We were told that the delay was caused by a lightning struck on the wing, and they were doing everything they can to get it back on the air within a couple hours. Unrealistic expectation! We saw nobody working on the plane which was parked right at the gate. If they were welding the hole as what we were told, shouldn’t that be performed in a hanger? It’s a Sunday, do you expect any Swede to work at all? Since we had access to the Lounge, we were told by the staff at gate to head to SAS Lounge located at the other end of the terminal; not only it’s incredibly far, we also had to go back out through passport control and security check again. Other passengers without lounge access were told to wait near the gate. After sitting in the lounge for an hour or so, we went to the service centre (right below the lounge) to get an update. We took a ’fast’ ticket for Plus/Business and still waited 45 mins for anyone to assist us. There were no seats available nearby so everyone waiting were standing in front of the counter with luggages. At counter, staff told us that the flight was cancelled altogether. We were upset because I was due to be a grooms-mate for a wedding at destination. We requested another flight and did not want to wait till the next day. The staff couldn’t make decision and told us to wait for the supervisor. The supervisor did not appear for another 40mins and we just stood there waited! When she finally got out, her attitude was not at all helpful despite we were being incredibly polite.