✅ Verified Review
| Chicago to Stockholm. I flew to Stockholm from Chicago with my two children on July 02. At check-in we were given stand-by seats, and were told that we would be assigned seats at the gate, (which is something that has never happened in the 20+ years that I've flown with various airlines). I was concerned and asked if we would be seated together. The answer - "I'm sure you will be." We reached the gate and waited in another line (I wonder why SAS is stuck creating lines in the twenty-first century when there is no need for them) and were finally given our seats. I took a look at them, and noticed that one of my children was placed in another row. I asked to be seated next to both of my children, and was told that I had been given great seats, seats that I would normally have to have paid for. I said I didn't want better seats, I wanted to be seated next to my children. The person behind the desk said, "I'll page you later." He never did. On the plane I told the flight attendant that I really wanted and needed to be seated next to both of my children. Her answer - "You have to pay extra if you want to be guaranteed a seat next to someone." You read that right. In a SAS flight you have to pay extra to be seated next to your child. They appear to think it's acceptable for a child to spend 9 hours without being able to see or talk to his parent, a child who gets anxious during turbulence, and needs assistance with opening items during meals, and who wants to be close to his parent in an unfamiliar environment to feel safe. Luckily for us, a concerned passenger (who was appalled by the callous disregard of the flight attendant) switched seats with my son. Imagine that: a passenger has to do what the airline should have done without being asked. We provide the children's ages when booking the flight. The airline knows which passengers are children. This shouldn't be a problem. Another related problem was the quality of food. I was glad that I had packed food for my children, for it took the flight attendants nearly 2,5 hours to bring the evening meal and when it arrived, my children looked at the soggy, slimy vegetables and the overcooked meat and refused to eat it (so did I, btw). My advice to people is to think twice before booking a flight with SAS if they have children with them as nowhere do they mention that you have to pay to be seated next to your children, and as no sensible, feeling person would ever think that an airline would separate children from their parents it is something that parents can't prepare for. The eagerness of SAS to make money has reached a level of callousness that I believe is completely unmatched in the world of flying. As a native Swede, I find SAS to be an embarrassment and a disgrace. You can go after our money, but you can't go after our children to make that money. Shame on you.