Ryanair

Manchester - Palma. Paid for extra leg room which came with priority boarding. Well worth the £15 each way to not stand in the queue to board or worry about not being sat together. The seats are very narrow and each seat is separated by an immovable board so you can not straddle empty seats. Can not understand the reviews of people complaining about getting charged for not having their boarding pass. Ryanair email a week before to tell you that you must check in online. No excuse in the world will get you out of this but you are told by email. They also email you the day before the flight with the hand baggage measurements so no excuses there either. Where they do let themselves down is when the flights are delayed they offered no information whatsoever and there was a four hour wait of everyone staring at the screens. Planes are also often dirty due to them not being cleaned in the short turn around time. As long as you're flying to a proper airport and not a satellite (and end up paying for train/taxi/bus to get 60 miles+ to where you wanted to go!) one then they tend to be the cheapest by a long way as long as you play by the rules. For a 2 hour flight I can get over the lack of service and the slightly uncomfortable seating. Even booking extra leg room they were still 150 quid cheaper than anybody else for return flights.

I am new to Ryanair and booked a return flights for a 17 day holiday in Spain. When printing out the boarding pass (which is compulsory) I find that I can only print out the outbound boarding pass and not the return because of the 15 day advance booking in rule (not an Issue with Easyjet). When I asked the Customer services if Ryanair can print the boarding pass for me at Alicante Airport I was told this would cost £70 which is more than the flight cost. I have no access to a PC and printer at my destination so not sure how I will get back. This is the last time I fly with Ryanair.

28 August I flew FR611 from London to Derry. Ryanair is the only airline flying this route. I therefore had no other option. Not travelling with a printer I needed to obtain a boarding pass at the auto check-in point at the airport. Ryanair refused to issue a boarding pass before I paid an additional 70 pounds almost the same price I paid for the ticket. I could have flown to Belfast and taken a 65 pounds taxi to Derry and still be better off. Attendants refusing to make eye contact said it was Ryanair policy and failure to pay would mean refusal to board yet I am still unsure how I was supposed to know this. It therefore came across as an express strategy to extort funds from passengers. Ryan Air's majority passengers being budget travellers makes this particularly mean- spirited. In all my travels I have never encountered any airline penalising customers for having to issue a boarding pass. I count myself lucky I never have to make use of Ryanair's services again and will actively dissuade anybody at risk of having to do so. The only unpleasant experience during a two week UK holiday and therefore one I recount often. I tried submitting a complaint to the airline directly but the only way of doing so is via snail mail.

Stansted to Dublin 20th Aug 2013 returning Dublin to Stansted 24th Aug. Stress free flight only a small delay on the return flight. Book reserved seating makes it less of a scramble well worth the £10 per seat.

Just been on holiday to Mallorca flew there with jet2 they were hassle free no problems and back with Ryanair. The aircraft Ryanair had us in felt old it looked like an old military transport inside. Staff were miserable especially at boarding when I tried helping my grandma put her hand luggage in the metal box sizer she got all uppity because I was blocking other passengers! I am never flying Ryanair again.

Travelled to Rhodes from Stansted. Coming back was like a cattle market! All crammed into a waiting area so hot people pushing and queue jumping priority went through and some passengers that were not priority pushed their way in and were not stopped what is the point of paying when you can just push in? The aircraft was filthy and I had to sit with my feet in biscuit crumbs crisps bread crusts empty drink bottles - it was disgusting. Even when the seatbelt light was on people kept getting up and fiddling with their luggage. Also when the cabin bags were checked many of them pushed and shoved their bags in the testing rack - so much so that one man pulled his handle off and threw it across the airport floor! This testing of cabin bags does not work as several should have been in the hold but these people wanted to get away with paying and were arguing with the airport staff who jut let them through therefore Ryanair is losing out on payments for luggage and honest passengers are paying the price it needs to be sorted!

Took late flight Marseille - Palma on 737 800 with hand luggage only. There were no checks on size or weight. This was the same with a later Vueling flight I took except some of the passengers on that flight had more than one bag and others were plainly oversize! Departure and arrival were both a little late it had plainly been a long day. That said I have no complaints the fare was excellent value the red wine I purchased was not expensive and was good quality. This was my first experience with Ryanair and I am amazed that the fare was only a little more than the taxi fare from the airport into town.

Having used Ryanar for the past 3 yrs travelling to Tenerife Gran Canaria and Reus I we can only fully recommend and thank them for their fast efficient service. This is a budget airline and all extras are stated on booking on their website. For all those who wish to pay over the odds eg. extra £700 per family to fly to a destination then book Thomson or Thomas Cook however we used these one way to Reus and had an hour and half delay compared to every flight with Ryanair on time or usually 10 mins early. Some people just like to complain if you have a young family and want to sit together pre book seats or alternatively use Priority Boarding. I only wish Ryanair flew from Cardiff airport as we would save even more travel costs however it is worth the trip to Bristol as you could never fly a family of 4 from Cardiff for £700 to Canaries. Look forward to booking our next trip!

Lanzarote to Manchester 6/9/13. When we arrived at Lanzarote airport informed of a delay. Baggage check in was an abomination with people having to open their luggage in the queues to take out items. When we eventually managed to get through the farce of baggage check in we had to open our hand luggage and remove laptops etc but at the same time had to take our child out of his buggy fold that up and put it on the belt then pass ourselves through security scanners whilst our 2 year old son was left to his own devices. Was waiting over half an our in a queue to actually get on the plane at the gate! On the flight only 1 end of toilets was available and people were having to queue behind the stewardesses selling and blocking the aisles! I would never recommend this airline! Don't pay to pre book seats as there was only 50 people on our flight going out so you could sit where you wanted. I'd rather pay more to go with a 'reputable' company.

Flight Birmingham - Montpellier - Birmingham. People need to remember they get what they pay for - you pay cheap you get cheap and that includes staff crew seats food etc. Do not moan just follow the rules.