✅ Trip Verified
| Bangkok to Melbourne via Bandar Seri Bagawan. You’d swear this was a different airline. It started ok though. Check in was quick and we had an express pass through security and immigration which was a blessing. We had a pass given to us for the Air France lounge, Oh my trying to find this was a huge challenge, they really need better signage in this massively large busy airport. Fortunately the lounge wasn’t far from the gate, The flight to Bandar Seri Bagawan was unremarkable, nice food and comfortable, On arrival in BSB we walked to transfers to be met and told our plane was in the UK with a cracked windscreen and that our Melbourne flight was postponed. The staff were very good and had pre filled immigration forms for us, walked us through there and put us in a taxi to a hotel for the night with a voucher for a meal there. The same taxi driver met us in the morning and took us back to the airport. Went to the lounge for breakfast and eventually a plane arrived, we heard it came from Jeddah. The flight home however was disappointing, there were only nine of us in business yet staff were hard to find, they seemed to run to the back a lot, We were told brusquely - get your trays ready, meals will come soon. We got the first and second course then nothing. Pillows were distributed, no duvet. Entertainment was extremely limited, It felt like a different airline to our outgoing experience. I did ring the call bell for a tea later on. Nothing was ever offered during the flight. The lack of consistency was disappointing overall. We arrived finally, our bags were not long to arrive.