✅ Verified Review
| Bangkok to Melbourne via Bandar Seri Begawan, but we never actually flew with Royal Brunei, so I cannot comment on their inflight product. I can however review their handling of cancellations, delays etc. We arrived at BKK airport at 11am for our 1.30pm flight, only to be told that the Brunei to Melbourne sector was 'not operating' today, or the next day for that matter. Although Royal Brunei knew this the previous day, no e-mail or sms was sent to advise passengers of this. We could have stayed at our Bangkok hotel and opted for a late checkout if we had known. The Royal Brunei representative told us to 'take a seat' as they were 'organising' an alternative routing for us. This dragged on for well over an hour, and still they were 'organising' and 'waiting for confirmations'. I approached the counter and asked if we could avoid a late night departure if at all possible, given the fact that midnight departures and our 7 year-old daughter do not go well together. They replied: 'ok we will see. Just take a seat'. Eventually, we were told that we had all been booked on the direct Thai Airways flight to Melbourne, departing after midnight. There were no other options. According to Royal Brunei, Thai doesn't operate a morning flight from BKK to MEL, but 'if there was a morning flight, you could certainly have taken it'. Well of course there is a morning flight with Thai: TG 461, which operates daily. At that stage we had all been booked on TG 465, so we had to go with it. We transferred to an airport hotel around 2pm for 7 hours, and then back to the airport. It is how certain airlines handle unexpected issues such as cancellations, delays etc that set them apart from the truly good carriers. Sadly, Royal Brunei didn't handle this particularly well at all.